• Transfer clinical documentation into customer EHR systems accurately and without alteration • Maintain documentation accuracy and protect patient confidentiality (HIPAA-compliant) • Follow established clinical-support workflows • Collaborate with our care management and operations teams

• Responsible for providing clinical and technical expertise during the sales process for Ultrasound. • Work closely with assigned Sales Representatives, Dealers, and Channel Sales Manager to support the growth and needs of the business. • Deliver clinical and technical instruction during the ultrasound sales cycle and post-sale process to internal and external customers, including on-site visits with physicians and sonographers. • Conduct professional ultrasound product demonstrations and post-installation training to customers’ clinical staff. • Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise. • Provide clinical and technical support at trade shows and professional conferences. • Collaborate with the product management and service teams to share field feedback and improve product performance. • Support the sales and service teams with clinical expertise and customer engagement strategies. • Monitor customer satisfaction post-installation and proactively address concerns. • Ensure escalation situations are managed and resolved promptly and professionally. • Assist with basic on-site troubleshooting to resolve service-related issues quickly. • Responsible for booking travel and filing expense reports in a timely manner. • Responsible for completing customer demo and installation documentation in Salesforce.

• Deliver comprehensive training on products • Provide clinical support and drive sales growth • Conduct on-site training sessions for dental practice customers • Guide customers to use DDS Lab • Submit weekly activity/call reports • Conduct product training sessions at client locations

• Responsible for the successful integration of the HUGO™ RAS-system into a hospital • Meet with the robotic program stakeholders and develop program goals and metrics for HUGO™ RAS-system • Conduct regular program review meetings to remain on-track • Develop a surgeon training plan, coordinate attendance at Medtronic’s off-site training and arrange for proctored cases post-training as needed • Develop a training plan to support staff to include attendance at a Medtronic off-site training class and support staff through their learning curve • Support the technology adoption by attending to cases during a surgeon and staff member’s learning sessions • Utilize change management techniques to engage clinical stakeholders and attain buy-in • Coach hospitals’ staff to promote skill transfer and achieve self-sufficiency in operational excellence • Cooperate with Medtronic field service engineer (FSE) and the hospital staff to prepare the operating room to host the HUGO™ RAS-system • Track milestones to demonstrate the value delivered for the pilot site