• Responsible for the successful integration of the HUGO™ RAS-system into a hospital • Meet with the robotic program stakeholders and develop program goals and metrics for HUGO™ RAS-system • Conduct regular program review meetings to remain on-track • Develop a surgeon training plan, coordinate attendance at Medtronic’s off-site training and arrange for proctored cases post-training as needed • Develop a training plan to support staff to include attendance at a Medtronic off-site training class and support staff through their learning curve • Support the technology adoption by attending to cases during a surgeon and staff member’s learning sessions • Utilize change management techniques to engage clinical stakeholders and attain buy-in • Coach hospitals’ staff to promote skill transfer and achieve self-sufficiency in operational excellence • Cooperate with Medtronic field service engineer (FSE) and the hospital staff to prepare the operating room to host the HUGO™ RAS-system • Track milestones to demonstrate the value delivered for the pilot site

• Provide technical and clinical leadership during sales process • Demonstrate full range of product features including potential uses, product capabilities and benefits to customers • Develop, coordinate and deliver product training to customers on software, application and/or equipment use • Monitor customer installations within assigned territory/region to improve customer satisfaction • Maintain customer relationships • Support trade shows and professional conferences by performing product demonstration and promotion

• Train operating room staff on Alcon products • Provide on-site and remote clinical support and technical information • Implement equipment and software upgrades at clinical sites • Respond to customer inquiries per standard operating procedures and guidelines • Document site visits within 48 hours • Report and address adverse events and device deficiencies • Achieve required clinical certifications • Promote and advocate for continuous process improvement and operational excellence

• The Clinical Specialist, Quality Management & Training is a licensed clinical professional responsible for regulatory compliance, quality oversight, and workforce education across Utilization Management (UM), Case Management (CM), and Chronic Disease Management (CDM) programs. • Ensure compliance with state, federal, and accreditation requirements (e.g., HIPAA, CMS, NCQA, URAC, ERISA, as applicable). • Conduct internal and external audits of UM/CM/CDM processes and documentation; prepare audit files, findings, and corrective action recommendations. • Identify quality and compliance risks and collaborate with cross-functional partners on mitigation and resolution. • Develop, maintain, and deliver role-based training curriculum aligned to compliance standards, quality goals, and operational workflows.