• Sells products and services offered by Braemac. • This includes, but is not limited to, product lines, quality, and value-added services. • The sale is attained by building relationships and tailoring the sales approach to meet and inquire on the customers' needs. • Provides price and delivery quotes within customer timeline to customers within assigned geographic territory by working with the branch or corporate product manager and the manufacturers to get the most competitive pricing by utilizing communication by telephone, fax and email. • Processes the customer’s order by entering it into the sales database for quote processing and delivery schedules. • Expands product knowledge by utilizing all resources including product literature, factory representatives, product managers, sales managers and other sales representatives to be able to discuss product options with customers and sell Symmetry Electronics strengths. • Increases customer account base by compiling list of prospective customer leads from various sources and makes cold calls. • Provides management with information regarding sales, marketing techniques, new products and market strategy by preparing forecast and activity reports on account territory. • Participates and attends sales calls with Field Sales Representatives to develop sales relationship and trust with the customer and Braemac.

• Handle inbound sales and customer service calls • Assist customers with program information and enrollment • Provide callback options when requested • Deliver a positive and engaging customer experience

• Own the entire sales cycle — from first contact to closing • Close new merchants via inbound (70%) and outbound (30%) • Meet and exceed your revenue and closing targets • Conduct qualified sales calls, product demos and contract negotiations • Work in a structured way with our CRM and your pipeline • Provide structured customer feedback to Product & Growth • Actively support our go-to-market strategy

• Maintains and develop existing customers through appropriate and ethical methods in order to optimize the quality of service, business growth, and customer satisfaction and retention. • Actively identifies opportunities to introduce additional services, thereby increasing the revenue opportunity within each customer’s business portfolio. • Proactively conducts outbound customer outreach calls weekly. • Maintain a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership. • Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs and usage trends. • Formulates strategies to retain customers where revenue may be decreasing. • Handles and resolves all issues and concerns in a timely manner. • Completes standard weekly and quarterly reports along with any ad hoc reporting requests. • Participates in all sales and other training provided by WMHS. • Participates in special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales. • Maintains a responsible approach to all security and safety matters related to WMHS operations, following the company’s policies and procedures at all times and bringing the manager's attention to any areas of concern. • Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer. • Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and WMHS. • Establishes personal relationships with current and potential customers in the assigned territory. • Serve as a Helpful Expert in exceeding customer expectations on a regular basis. • Partner with the Service Manager on retention, customer issues and concerns • Debrief on any service issues with SM, Operations Manager, and CSRs, as required • Perform other duties and responsibilities, as assigned.