• 전화 및 Kakao e-service를 활용한 기술 지원 제공 • 고객 문의를 신속하고 효율적으로 처리 • CRM 시스템에 문서화 및 기록 • 문제의 근본 원인 분석 및 원격 해결 (가능한 경우) • 내부 지식 기반 및 부품 예측 도구 활용

• Trabajar con cliente Mexicano. • Identificas prospectos y/o nuevas oportunidades de negocio. • Realizas seguimiento y gestión comercial. • Suministras información veraz y confiable a los prospectos y/o clientes. • Garantizas el cumplimiento de las políticas comerciales definidas.

• Answer phones for clinic system • Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments. • Confirm patient information including demographic and insurance information. • Educate patients on procedure preparations, appropriate dress requirements, special instructions. • Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic. • Refer self-pay patients to financial counseling. • Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.

The Specialty Operations Pharmacy Technician 2 supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications. The role involves performing varied activities and moderately complex administrative, operational, and customer support assignments. Performs computations and typically works on semi-routine assignments. May contact physicians for prescription clarification and enter prescription orders into the system. Supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes and programs. Communicates effectively with patients and providers to optimize health outcomes. Works within defined parameters to identify work expectations and quality standards. Has some latitude over prioritization and timing, working under minimal direction. Follows standard policies and practices with some opportunity for interpretation and independent discretion.