• Answer phones for clinic system • Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments. • Confirm patient information including demographic and insurance information. • Educate patients on procedure preparations, appropriate dress requirements, special instructions. • Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic. • Refer self-pay patients to financial counseling. • Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.

The Specialty Operations Pharmacy Technician 2 supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications. The role involves performing varied activities and moderately complex administrative, operational, and customer support assignments. Performs computations and typically works on semi-routine assignments. May contact physicians for prescription clarification and enter prescription orders into the system. Supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes and programs. Communicates effectively with patients and providers to optimize health outcomes. Works within defined parameters to identify work expectations and quality standards. Has some latitude over prioritization and timing, working under minimal direction. Follows standard policies and practices with some opportunity for interpretation and independent discretion.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Qualifications Qualification Requirements: High School Diploma or equivalent. Pharmacy Technician license or Technician Certification (CPhT). 2+ years of experience, preferably in a hospital setting. Familiarity with medication refill processes and pharmacy workflows. Strong communication skills and comfort engaging patients by phone. Basic computer proficiency and experience with electronic health records (EHRs) or pharmacy systems. Preferred Skills: Health Plan / Medicare Advantage experience strongly preferred Background in Medication Adherence from a Health Plan or Hospital strongly preferred. Experience working in a centralized population health or value-based care model. Experience supporting Medicare Advantage populations and quality initiatives. Experience assisting patients with medication access, affordability, and coverage issues. Working knowledge of Medicare Star Ratings and adherence methodologies (e.g., Proportion of Days Covered [PDC]). Experience using payer reports, registries, or quality dashboards. Bilingual skills. Additional Knowledge, Skills and Abilities: Shows knowledge of the pharmacology of drugs and the legal aspects of dispensing. Familiarity with pharmacy practice settings, legal requirements and limitations, prescription information and calculations, drug identification and generic equivalents, drug manufacturing, packaging and labeling information, and proper drug handling and storage practices. Additional Job Details (if applicable) Schedule and Working Model: Full-time, Monday through Friday, standard business hours. Remote with occasional in-office requirements at Assembly Row in Somerville, MA. Remote Type Work Location Scheduled Weekly Hours Employee Type Work Shift Pay Range Grade EEO Statement: At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

About the company Recover is a startup working to make addiction treatment and mental healthcare more effective, accessible, and affordable. We work with governments to use technology and medicine to improve outcomes for people who need care. Our program is a tech-enabled treatment program for people with substance use and mental health challenges. We use a harm reduction approach to treatment, and are focused on serving marginalized and underserved communities. We are a small team growing quickly, and looking for people to grow with us. Our team includes people from Yale Law, UCLA School of Medicine, Harvard Medical School, and White House alums. The opportunity As an Engagement Coordinator for Recover, you'll be the first point of contact for people looking to access treatment. You'll handle inbound calls from prospective clients and make outbound calls to individuals referred to our program, helping them understand what Recover offers and getting them started with care. Your core focus will be sharing information about Recover's services, confirming insurance status, walking clients through enrollment, and scheduling appointments. You’ll be the welcoming, organized person who helps clients navigate the path from referral to their first appointment. Some clients will engage right away, while others may require follow-up and continued outreach. This also includes re-engaging clients who were previously in treatment, helping them reconnect to services and continue their recovery journey. This role is fully remote and best suited for someone who is organized, self-motivated, and comfortable working in a fast-paced, client-centered environment. You'll report to the Head of Partnerships. What you'll do Client Outreach & Engagement - Answer inbound calls from patients seeking treatment - Make outbound calls to referred individuals, building rapport and sharing information about Recover's services - Follow up with prospective clients who need additional outreach or who are awaiting insurance enrollment Eligibility & Enrollment - Confirm insurance status using verification portals - Search and manage client records in our electronic health record, creating new charts or updating existing ones as needed - Walk clients through enrollment documents and explain the sign-up process - Provide warm hand-offs to other resources when clients are not eligible for Recover's services Scheduling - Schedule initial appointments based on client preferences for timing, provider, and format