• Daily loan support for all company employees via a ticketing system, inbound phone calls, email and in person for underwriting/loan scenario-based questions and communication • Review and respond to general underwriting scenarios • Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines • Analyze various underwriting scenarios and suggest potential alternate options with different investors • Review and analyze complex income documentation, including personal and business tax return and provide calculations to be used for qualifying • Create technical documentation, system documentation, “how to” guides, FAQ’s and self-help references • Track tasks, activities, and time spent within the ticketing system and meet expected turn-times • Participate in Underwriting Department, Regional and Sales calls, lead calls as necessary • Assist with training sales or processing staff in areas where additional guidance is needed • Collaborate amongst team members and other departments • Maintain essential underwriting knowledge • Maintain all UW designations, as applicable

• Conduct assessments (e.g., FBA, VB-MAPP, ABLLS-R) and develop individualized treatment plans. • Provide ongoing supervision and support to RBTs working directly with clients. • Deliver direct telehealth and in-home BCBA services as clinically appropriate. • Train caregivers and collaborate with families to promote generalization of skills. • Maintain accurate, timely documentation and adhere to all professional and ethical guidelines set by the BACB. • Coordinate with internal staff to ensure quality service delivery and clinical integrity.

• Serve as a technical owner for Workday integrations and reporting, supporting ongoing operations and future enhancements • Design, build, and maintain Workday integrations, including inbound/outbound EIBs, Core Connectors, Studio integrations (as applicable), and vendor file feeds • Partner cross-functionally with HR, IT, Payroll, Benefits, and external providers to ensure seamless data exchange and integration reliability • Develop and maintain custom Workday reports, calculated fields, dashboards, and analytics to support HR operations, compliance, and leadership decision-making • Monitor integration performance, troubleshoot errors, and ensure timely resolution of issues impacting downstream systems • Participate in Workday release management, including regression testing and validation of integration and reporting functionality • Triage and resolve HRIS requests through ServiceNow in a timely, service-oriented manner • Ensure strong data governance, audit readiness, and process efficiency through documentation, controls, and routine system checks • Maintain system documentation, integration build/runbooks, and reporting standards to support scalability and continuity • Provide consultative guidance and training to HR partners and stakeholders on reporting tools and integration impacts

• Responsible for conducting complex audits, reviews and assessments of medical records • Contributes to compliance reporting and documentation • Demonstrated ability to apply coding judgment and make decisions using industry-standard evidence and tools • Adhere to stringent timelines consistent with project deadlines and directives • Serves as the training resource and subject matter expert to vendors, providers and team members for questions regarding ICD coding and documentation requirements • Identify and communicate documentation deficiencies • Acts as mentor to provide education to internal staff based on audit findings • Communicates with corporate legal and compliance teams to ensure accurate reporting to external authorities