Role Description The Unconventional is seeking a qualified Language Instructor to support The Language Enabled Airman Program (LEAP) and the Air Force Culture and Language Center (AFCLC). LEAP is an AFCLC-managed, volunteer, career-spanning program that develops language-enabled, cross-culturally competent service members across the General Purpose Force (GPF) with working-level foreign language proficiency. Specific duties may include, but are not limited to: - Administer the eMentor curricula (syllabi and lesson plans) provided by the Client. - Prepare instructional aids (e.g., presentation slides, digital whiteboard content) and supporting open-source materials for each session. - Instructional aids shall be prepared IAW industry’s best practices for instructional quality and effectiveness. - Operate UCC platform tools including launching live sessions, managing audio/video, screen sharing, chat, and materials, support Scholar access and keyboard setup, adjust bandwidth settings, and troubleshoot routine technical issues during instruction. - Deliver instruction aligned with lesson objectives and plans, incorporating cultural, technical, military, and geopolitical content (including open-source materials) to support language development and mission-relevant understanding for Scholars at ILR Level 2 and above. - Provide one-on-one feedback, review homework and assessments, and monitor attendance to support Scholar language development and course progress. - Support OnDemand session scheduling functions in the Language Enabled Development Resource (LEaDeR) application by coordinating weekly schedule availability with the ISS. Qualifications - Must possess language skills in the target language(s) equivalent to an ILR Advanced Professional Proficiency or a “Superior” rating in speaking and writing on the American Council for the Teaching of Foreign Languages (ACTFL) proficiency scale for each language and dialect they will instruct. - Must hold at least a bachelor’s level degree in language instruction or a related social science field, such as History, Political Science, International Relations, Anthropology, Archeology, and Cultural Geography, and/or possess a minimum of five years of embedded experience in the target culture(s). - Must be capable of delivering instruction and conducting assessments across proficiency levels ranging from ILR level 0 through ILR Level 3+. - Extensive global regional expertise. - Extensive knowledge of foreign language teaching techniques and instructional systems. - Extensive knowledge of learning theory, the psychology of learning, educational psychology, and Instructional Product Development. - Extensive knowledge of instructional design practices, principles, techniques, and curriculum development. - Extensive knowledge of standardized, web-based, interactive course delivery systems. - Extensive expertise in instructor facilitation and faculty development. - Extensive knowledge of the use of computers in education and training. - Demonstrated knowledge and skill in multimedia design and delivery methods (e.g., imbedded video instruction). - General knowledge of and competency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, Access), Adobe Acrobat Professional, and other common productivity software. - eMentors may be dual nationals who are native to regions where the language is commonly spoken and/or professional language instructors with demonstrated expertise in the relevant cultures and customs. Requirements - Must be able to pass a background check. Location - Montgomery, AL / Remote Travel - No travel required.

• Deliver people reporting — accurate MI, dashboards and key workforce metrics. • Maintain HR data quality — audits, cleanses, reconciles and updates organisational structures. • Run bulk data updates — plan, import, validate and document changes. • Support HR systems — answer data queries, troubleshoot issues and keep documentation tight. • Ensure compliance — protect confidentiality, meet GDPR standards and support audits.

• Collect, clean and interpret datasets • Analyze datasets to identify trends, patterns and correlations • Develop and maintain dashboards and reports to visualize data for stakeholders • Maintains data integrity and security • Create and maintain documentation of data analysis processes and findings • Assist in developing and optimizing data collection and analysis procedures • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed to resolve issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Perform other duties as assigned

Role Description The ESaaS - Discovery Lead will play a crucial role in our Salesforce Service Cloud projects. They will collaborate closely with business stakeholders, especially those in contact center operations, to understand their needs and challenges. By conducting thorough requirement elicitation and business process mapping, the Discovery Lead will define and propose innovative and scalable solutions during the discovery phase. This role is key to ensuring our Salesforce implementations are tailored to our clients' unique business requirements. Qualifications - Experience in Salesforce Service Cloud projects. - Strong collaboration skills with business stakeholders. - Ability to conduct requirement elicitation and business process mapping. - Proven track record of defining and proposing innovative solutions. Requirements - Experience in contact center operations. - Strong analytical and problem-solving skills. - Excellent communication skills. Benefits - Inclusive workplace culture. - Opportunities for personal and professional growth. - Commitment to well-being and work-life balance. Company Description At Zensar, we’re “experience-led everything.” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. - Part of the $4.8 billion RPG Group. - A community of 10,000+ innovators across 30+ global locations. - Core values: One Zensar, Nurturing, Empowering, and Client Focus.