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Data Analyst
Location
Philippines
Posted
7 days ago
Salary
0
Seniority
Senior
Job Description
Data Analyst
SupportNinja
• Collect, clean and interpret datasets • Analyze datasets to identify trends, patterns and correlations • Develop and maintain dashboards and reports to visualize data for stakeholders • Maintains data integrity and security • Create and maintain documentation of data analysis processes and findings • Assist in developing and optimizing data collection and analysis procedures • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed to resolve issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Perform other duties as assigned
Job Requirements
- 1-3 years of experience in data processor, data analyst or related role, preferably in a call center environment
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
- Proficiency in data processing and analysis tools, such as spreadsheets, SQL, etc.
- Financial Knowledge (Preferred): Basic understanding of banking information, distinguishing international currencies, and handling diverse payment methods (e.g., Wire vs. EFT payments).
Benefits
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off
- birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Experience infinite fun so you can have infinite growth.
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