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Customer Service Support Representative, Spanish Speaking
Location
Oregon
Posted
18 days ago
Salary
$35.4K - $45.9K / year
Seniority
Mid Level
Job Description
Customer Service Support Representative, Spanish Speaking
Sun Life
• Interacts with customers to provide and process information in response to general inquiries, concerns, and requests about products and services • Projects a professional company image • Corresponds with customers via phone, email, web portal, and chat interactions • Researches assistance requested and consistently provides accurate information to resolve inquiries • Thoroughly documents all customer interactions • Educates customers on eligibility, benefits, claims payment, and authorizations • Provides direction on the usage and benefits of self-service tools • Assists members in gaining access to care by locating a network dentist or assignment to a primary care dentist • Appropriately routes inquiries to necessary departments or individuals when resolution is beyond these responsibilities • Meets or exceeds individual, department, and client specific goals • Understands and adheres to all administrative and contractual policies and procedures • Suggests ways to improve service delivery processes
Job Requirements
- High School Diploma or Equivalent
- 2 years of experience in a high-volume customer service environment
- Dental terminology knowledge and group health insurance experience a plus
- Proven professional verbal and written communication skills
- Ability to efficiently operate a computer and knowledge of Microsoft Office applications
- Strong organizational skills and attention to detail
- Ability to work independently and with a team
- Ability to learn quickly and adapt to a fast-paced production environment
- Cooperative, professional and effective interaction skills with co-workers, company staff and visitors
- Critical thinking and problem-solving skills
- Ability to tolerate repetitive work without compromising accuracy and service levels
- Required to attend additional training as requested/deemed necessary
Benefits
- Generous vacation and sick time
- Market-leading paid family, parental and adoption leave
- Medical coverage
- Company paid life and AD&D insurance
- Disability programs
- Partially paid sabbatical program
- 401(k) employer match
- Stock purchase options
- Employer-funded retirement account
- Flexible, inclusive and collaborative work environment
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