GSI NAM Service Field Operations Leader

Location

United States

Posted

23 hours ago

Salary

$104.2K - $173.7K / year

Seniority

Mid Level

No structured requirement data.

Job Description

GSI NAM Service Field Operations Leader

GE Vernova Inc

Role Description Reporting directly to the GSI NAM Service Leader, this position provides strategic oversight of field operations in the NAM region. You will be responsible for leading and coordinating field service operations to ensure safe, efficient, and high-quality customer support. This role oversees field operation managers, field engineers, and technicians, manages service schedules, supports customer satisfaction, and drives operational performance across HVDC, FACTS, ACIS, and GIS technologies. You are responsible for driving operational excellence, safety, quality, fostering a culture of accountability, and mentoring your team to deliver seamless, value-driven service that strengthens long-term customer relationships and business growth. The GSI NAM Services organization supports its customers with their HVDC, FACTS, ACIS, and GIS substation system commissioning, maintenance, and operation. Qualifications - Fluent in English and French (desirable) - 5 years of experience as team manager / Prior field operations experience in Services and operations - Strong preference for bachelor’s degree in electrical or mechanical Engineering - Work exposure to Transmission and Distribution substation engineering for utilities and renewable energy power plants - Field experience in electrical, mechanical, controls, and protection disciplines Requirements - Manage the field specialists and field engineers, their personal and skill developments - Grow and develop the team - Maintain the field group at the expected level of productivity - Anticipate business development and develop staffing plans to support the growth - Sales and operational planning. Resource loading and planning. Ensure accurate resource loading and capacity planning to meet project demands - Maintain the field activity planning up to date: - Manage all the business requests - Assign mission to the field specialist based on their skills and development needs - Find good compromise between business requirements and field specialist life balance - Filter requests and guarantee stability to the field group - Field process owner; guarantee that the field mission are executed as per the processes. Improve the processes based on return of experience - Supervise 24/7 response; Maintain rotation planning. Make sure someone answers the calls. Dispatch calls if required - Customer Engagement - Serve as the primary point of escalation and strategic partner for the client. Build and maintain executive-level relationships to ensure high customer satisfaction - Cross function coordination - Cross-Functional collaboration between Project Management, Engineering, Supply Chain, and Commercial teams. - Contribute to the development of organizational strategy and policy, ensuring all delivery models align with broader business objectives. - Proactively promote EHS; Maintain Field people trained as per legal requirements. Make sure mission risks are properly identified and mitigated. Guarantee appropriate PPEs are provided to the field specialist Benefits - Medical, dental, vision, and prescription drug coverage - Access to Health Coach from GE Vernova, a 24/7 nurse-based resource - Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services - Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions - Access to Fidelity resources and financial planning consultants - Tuition assistance - Adoption assistance - Paid parental leave - Disability benefits - Life insurance - 12 paid holidays - Permissive time off

Related Categories

Related Job Pages

More Operations Jobs

Bridge33 Capital logo

Operations Assistant, Property Management

Bridge33 Capital

A COMMERCIAL REAL ESTATE INVESTMENT FIRM

Operations1 day ago
ContractRemoteTeam 51-200Since 2012H1B Sponsor

• Provide a consistent and high level of service to our business units • Process data entry transactions timely and accurately • Compiles and distributes regular recurring reports • Produces presentation materials with direction from management and/or team leads • Research lease agreements and tenant data to generate summary reports or process required property management type transactions • Check emails daily (manage personal inbox and administrative inboxes) • Perform other duties as assigned

Philippines
S4 Capital Group logo

Senior Specialist, Media Operations

S4 Capital Group

a new age/new era digital advertising and marketing services company

Operations1 day ago
Full TimeRemoteTeam 5,001-10,000Since 2018H1B No Sponsor

• Lead the development and execution of media plans and independently own client communications and platform trainings. • Own media strategy and campaign planning, builds, and ongoing management of our clients’ media efforts, including QA • Build trust and rapport with clients and own client communications and updates, review requests and questions, and troubleshoot issues on platforms and media execution • Work effectively with team members to complete day-to-day tasks for both clients and internal efforts and actively seek opportunities to guide junior team members in need of assistance with tasks (internal and external) • Collaborate with peers to receive learnings, from both internal and external sources • Learn and act on explicit motivations/needs of both internal and external stakeholders, build baseline trust & rapport via written & verbal communication, and actively seek to understand and improve the client experience • Execute on media platforms across Programmatic, Social, and Search channels such as, but not limited to: Programmatic DSPs: DV360, TTD, Amazon DSP, etc. • Utilize internal tools and processes for day-to-day work and task completion, e.g. Slack, GSuite, Salesforce, Workday, etc. • Keep up to date on Monks offerings and changes within the ad industry, and identify opportunities to enhance client services

Washington
$100K - $110K / year
S4 Capital Group logo

Analyst, Media Operations

S4 Capital Group

a new age/new era digital advertising and marketing services company

Operations1 day ago
Full TimeRemoteTeam 5,001-10,000Since 2018H1B No Sponsor

• Build on your technical media skills and your ability to both collaborate with internal team members and manage client communications and relationships. • Assist in and/or own campaign planning, builds, and ongoing management of our clients’ media efforts. • Assist in and/or own client communications and updates, review requests and questions, and troubleshoot issues on platforms and media execution. • Partner with team members to ensure a high standard of work and communication, including quality assurance against all media execution. • Work effectively with team members to complete day-to-day tasks for both clients and internal efforts. • Collaborate with peers to receive learnings, from both internal and external sources. • Execute on media platforms across Programmatic, Social, and Search channels such as, but not limited to… • Utilize internal tools and processes for day-to-day work and task completion, e.g. Slack, GSuite, Salesforce, Workday, etc.

Washington
$72K - $82K / year
S4 Capital Group logo

Media Operations Analyst

S4 Capital Group

a new age/new era digital advertising and marketing services company

Operations1 day ago
Full TimeRemoteTeam 5,001-10,000Since 2018H1B No Sponsor

• Build on your technical media skills and your ability to both collaborate with internal team members and manage client communications and relationships. You’ll be a key part of client teams and the management of our end-to-end engagements and relationships with clients themselves. • Assist in and/or own campaign planning, builds, and ongoing management of our clients’ media efforts • Assist in and/or own client communications and updates, review requests and questions, and troubleshoot issues on platforms and media execution • Partner with team members to ensure a high standard of work and communication, including quality assurance against all media execution • Work effectively with team members to complete day-to-day tasks for both clients and internal efforts • Collaborate with peers to receive learnings, from both internal and external sources • Execute on media platforms across Programmatic, Social, and Search channels such as, but not limited to… • Utilize internal tools and processes for day-to-day work and task completion, e.g. Slack, GSuite, Salesforce, Workday, etc.

District Of Columbia
$72K - $82K / year