• Support Project Managers on Named Account customers and large-scale rollouts, keeping complex deployments on schedule • Attend project meetings and customer calls, capture detailed notes, and distribute clear summaries to all stakeholders • Maintain project documentation across all RetailNext platforms with consistent accuracy • Track milestones, deadlines, and deliverables across multiple concurrent deployments • Prepare status reports, dashboards, and project summaries for internal teams and external stakeholders • Generate accurate project quotes for large-scale deployments using established pricing models and customer-specific requirements • Process bulk upload requests for multi-store Named Account rollouts, ensuring data accuracy and completeness • Coordinate vendor communications, scheduling, and logistics for complex deployments • Process hardware return requests and coordinate RMA activities with the Operations team • Coordinate shipping schedules, delivery confirmations, and logistics tracking for high-volume projects • Maintain accurate data in SmartOps and keep project tracking systems current • Coordinate with Implementation Engineers on technical requirements and specifications • Flex support across the PMO team as workloads shift — any PM running a high-volume or strategic deployment may call on you • Identify workflow inefficiencies and bring concrete suggestions for how to fix them • Create documentation and best practice guides based on hands-on coordination experience • Support new team member onboarding and training program development • Meet PMO KPIs and uphold SLAs around documentation accuracy, quote processing timeframes, and internal coordination standards

• Lead end-to-end project delivery ensuring timelines, scope, and budget are met • Manage cross-functional teams (Clinical, Data Management, Regulatory, etc.) • Identify, assess, and mitigate project risks • Develop and maintain detailed project plans and timelines • Act as the main point of contact for clients and stakeholders • Monitor project performance, including financials and profitability • Ensure compliance with internal SOPs and regulatory requirements • Allocate and manage project resources in collaboration with line managers • Report progress and escalate issues where needed • Support business development activities, including proposals and bid defenses • Mentor junior Project Managers when required

• Translate business needs and stakeholder requirements into well-defined project scope and actionable plans for coordinated delivery approaches • Create and maintain robust project documentation across project phases with supporting assumptions and accurate risks for tracking • Engage in project estimation activities, involving all relevant teams to ensure accurate cost, effort and capacity assessments are conducted • Embed change management components into plans as required to ensure successful readiness and subsequent solution adoption • Establish and leverage meaningful governance models, providing timely status updates for awareness, escalation or decision making as needed • Conduct successful project closure, completing lessons learned and ensuring a sound transition to operations once a project is complete • Champion project and change management in the wider CBI Health community, providing mentorship and awareness as required • Participate as an effective and contributing member of the PMO team, working with and supporting other PMO team members as needed to deliver on the PMO mandate and CBI Health strategies

• Maintain and update the marketing master calendar in Monday.com, tracking campaigns, launches, and activations from planning through completion. • Monitor project timelines, deliverables, and task progress to ensure deadlines are met and updates are accurately reflected in Monday.com. • Prepare and organize project briefs and assist in assigning tasks under the direction of the Director of Marketing. • Coordinate communication between marketing, creative, and operations teams to support smooth project flow. • Schedule and facilitate weekly marketing syncs, record action items, and follow up on next steps. • Compile and update campaign status reports, dashboards, and key metrics for review by marketing leadership. • Support process documentation and maintain templates, SOPs, and workflow resources within Monday.com. • Coordinate vendor communication, purchase order tracking, and invoice submissions for marketing projects. • Assist with scheduling, logistics, and documentation for marketing meetings, photo shoots, and events. • Help maintain organization and consistency across multiple projects, supporting focus and timely execution in a fast-paced environment.