• Levantar, analisar e documentar requisitos de negócio junto a clientes e stakeholders; • Conduzir reuniões de entendimento de processos e necessidades do negócio; • Mapear processos AS-IS e TO-BE, identificando oportunidades de melhoria e automação; • Elaborar documentação funcional, regras de negócio, fluxos de processo e critérios de aceite; • Escrever histórias de usuário, épicos e requisitos funcionais; • Apoiar na priorização e estimativa de demandas; • Atuar junto às equipes técnicas (Arquitetura e RPA) na definição de soluções; • Garantir alinhamento entre requisitos de negócio e solução proposta; • Apoiar testes funcionais, homologação e gestão de defeitos; • Manter documentação atualizada e realizar passagem de conhecimento para equipes de suporte; • Identificar riscos, dependências e impactos nas entregas; • Atuar com ferramentas ágeis para acompanhamento das demandas; • Promover comunicação clara entre áreas técnicas e de negócio.

Role Description Deal Desk within Sales Finance provides strategic, cross-functional and comprehensive assistance to sales contracting and financial compliance, process improvements, and building scalable solutions that help our sales team and leadership make informed decisions, with a focus on streamlining global efforts across the business. We are a distributed team with coverage across all GEOs and collaborate daily with most customer focused functions in the organization (ELT, SLT, Sales, Tech Sales, Product, Legal, Finance). We also play a significant role in structuring and approving all significant transactions within Elastic, thus helping to craft all future contracts that drive our revenue growth. What You Will Be Doing - Act as a business partner to Sales and Finance in developing strategies for complex deals with a focus on financial and revenue compliance. - Execute against and maintain EMEA geographic Deal Desk support framework. - Provide Deal Desk support for super-geo Manager. - Enforce and manage approvals for non-standard deals and effectively collaborate across Sales, Finance, and Legal. - Serve as a trusted adviser to sales executives and their teams on pricing, product configuration, and business terms to support sales efforts. - Strong presence and communication with the Field. - Ability to execute strategies and manage under supervision sales enablement, deal optimization, profitability and strategic positioning initiatives. - Drive and execute decision reviews, approvals, and executing across competencies (quoting, legal, revenue, etc.). - Support the global Deal Desk leadership to deliver consistent and exceptional support to our sales organization. - Propose and execute initiatives as part of the long term strategy for the Deal Desk team and business. - High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business. Deal Management - Assess Financial and revenue risk on non-standard deals and understand and embed financial/legal compliance. - Propose and incorporate custom terms and legal edits into order forms and contract documents. - Coordinate and manage cross-departmental approvals outside of standard systematic workflow. - Maintain and update repository of legal language templates for non-standard deals for specific offerings. - Understand and enforce revenue recognition policies across all deals. - Support RFP/RFI/Vendor Questionnaires and drive the enablement process related to such requests. Quote to Cash - Create and manage systematic CRM workflows around Deal Desk sales engagement and Revenue team alerting for non-standard orders. - Conduct due diligence and construct financial and legal requirements for changes in existing offerings and launch of new offerings. - Identify gaps in current Deal Desk processes (both operational and systematic) and create improvements for efficiencies. - General experience in building IT requirements and enhancements, and project management. Qualifications - Bachelor’s degree in Finance or related competency. - At least 5 years of experience in Sales Operations, Channel Operations, Deal Desk, Contract Administration or related. - MBA preferred. - Strong attention to detail while multitasking. - Strong communication skills. - Ability to work in a fast-paced, high-pressure environment. - High proficiency in MS Office (Excel, Word, PowerPoint) and GSuite, Salesforce (CPQ a plus). - Experience working in a SaaS or high-tech company is also a plus. Compensation Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for this role is: €42.800 — €67.700 EUR. Benefits - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family in many locations. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service. - Up to 40 hours each year to use toward volunteer projects you love. - Embracing parenthood with a minimum of 16 weeks of parental leave.

• Perform detailed financial impact analysis for new provider contracts, renewals, amendments, and rate adjustments. • Develop provider reimbursement models and financial methodologies to support value based contract components. • Use advanced SQL to extract, transform, and analyze large Medicaid claims datasets. • Partner closely with Provider Contracting to support negotiations with data backed financial insights. • Document assumptions, methodologies, benchmarks, and reconciliation logic supporting provider contract financial reviews.

• Support the development and activation of omnichannel media campaigns across streaming video/audio, display/native, programmatic, search, social, and more. • Maintain media flowcharts, campaign setup documentation, and insertion orders (IOs). • Coordinate with vendors and partners on creative trafficking, UTM and landing page setup, and billing documentation (W-9s, vendor forms, etc.). • Ensure campaign details and deliverables are accurate, complete, and organized across systems. • Pull and compile weekly and monthly performance data from vendor dashboards and platform reports. • Track media spend and pacing across campaigns, updating internal and client trackers on a regular cadence. • Maintain the integrity of funnel reporting — ensuring data alignment across platforms, UTMs, and creative versions. • Identify anomalies or performance shifts early and collaborate with planners to understand the “why.” • Assist in building recurring and ad-hoc performance decks that translate data into clear narratives. • Partner with the Ad Operations Manager to ensure consistent creative trafficking, tag QA, and UTM tracking. • Work closely with Media Planners and Leads to maintain accurate and timely data that supports proactive optimization. • Contribute to internal documentation, templates, and best practices that improve process efficiency. • Participate in cross-team meetings, brainstorming sessions, and campaign reviews to build a holistic understanding of modern media planning. • Gain hands-on experience with key media tools including Google Campaign Manager, Prisma, Nielsen, MediaRadar, DSP dashboards, and analytics platforms. • Manage organized and version-controlled reporting files in Google Sheets, Excel, and Asana. • Support implementation of Acadia’s evolving ad ops processes to ensure precision and accountability across campaigns.