• The Solution Architect II (SA II) role within the Implementations team independently designs and documents end-to-end solutions for CareMetx products and services. • This role translates client program needs into operationally feasible, compliant, and scalable hub workflows with minimal guidance, applying growing expertise in solution design and healthcare hub operations. • The SA II leads program discovery activities, drives the Implementation SOW process, and serves as a reliable solution contributor from Sales through Implementation go-live, while actively pursuing Senior SA responsibilities, competencies, and skills. • Independently defines technical program solutions, timelines, and scope for standard CMTX offerings, with a solid understanding of client goals and CMTX organizational strategy. • Partners with Product Management and Commercial team to coordinate cost/pricing inputs for the pricing model during the opportunity deal stage, ensuring costs submitted reflect solution scope, complexity, and staffing requirements. • Map client requirements to standard hub operational capabilities, technology platforms, and workflows. • Design end-to-end operational workflows covering all medical, pharmacy, and adherence services. • Partner with Product Management to identify gaps between client expectations and standard CMTX offerings; document assumptions, constraints, out-of-scope items, and feasibility risks. • Lead requirements intake and workflow design sessions with internal operational, technical, and compliance stakeholders. • Facilitate program design reviews and obtain internal and external review and signature for the Program Rules Document. • Support client escalations during implementation as they relate to solution and scope management, escalating complex issues to senior architects as appropriate. • Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.

• Develop and maintain Python-based Azure Functions for API integrations, automation, and backend processing • Build and enhance internal SDK modules for interacting with Brightree Web Services API and other healthcare APIs • Create and maintain Snowflake SQL queries, data models, and pipelines • Use VS Code, GitHub, and modern CI/CD practices to manage code quality and deployments • Implement secure credential management using Azure services (Key Vault, Managed Identity) • Collaborate with operations, billing, and clinical teams to translate business needs into technical solutions • Use AI tools (Claude, Copilot, etc.) to generate code, validate architecture, and accelerate development workflows • Support automation initiatives using Microsoft Power Automate where appropriate • Troubleshoot production issues, optimize performance, and ensure reliability of integrations • Maintain documentation for APIs, workflows, and internal libraries

• Develop and maintain expert-level knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions. • Engage and collaborate with strategic partners and key end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their complex and specific needs. • Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention. • Drive revenue growth by translating complex technical capabilities into tangible business value for prospective clients. Conduct in-depth discovery and requirements analysis to design and deliver compelling technical demonstrations and pilots that directly align with customer needs and accelerate deal closure. • Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how. • Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals. • Assess and analyze complex partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary. • Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product. • Keep and maintain accurate documentation and records of customer/partner engagements, complex solution designs and deliverables by following department processes and procedures. • Manage high-impact projects, highly strategic customers/partners, collaborating closely with partners, third-party integrators, and customers to ensure seamless implementation, deployment, and success. • Create and contribute to processes and procedures, handle escalations, identify areas for change and drive the change. • Mentor and support Solutions Engineers and other team members, sharing knowledge, expertise, and best practices to promote skill development and professional growth.

• Design, build, and implement advanced Conversational AI solutions for customers and partners. • Manage high-impact projects and provide deep technical insights. • Ensure customers achieve maximum value from our platform. • Drive complex projects from pilot/Proof of Concept (PoC) to full implementation. • Provide cutting-edge technical solutions and shape architectural best practices. • Partner with cross-functional teams to support business development. • Deliver technical training, workshops, and best practices to empower customers and partners. • Develop precise technical documentation to maintain customer satisfaction.