• Coordinate cruise accommodations, activities, and schedules • Manage confirmations, documentation, and payment processing • Provide guidance on onboard amenities and experiences • Track planning timelines and requirements • Communicate clearly and professionally with clients

• The Donation Support Coordinator I (DSC I) is primarily responsible for answering incoming and making outgoing calls which communicate and promote organ, tissue, and eye donation. • DSC I is to facilitate donation through the acts of taking referrals via the telephone and computer (iReferrals) referrals. • The DSC I will enter data into SLL's referral database. • Answers in-coming calls for donor referrals in a prompt and professional manner. • Responds appropriately to potential donor referrals by phone and conducts a comprehensive initial assessment of potential donors' medical status according to SLL, FDA, and AATB guidelines. • Completes appropriate data entry and documentation in a timely and thorough manner and maintains proper documentation of activities. • Facilitates ongoing communication with the health care team, funeral home, family or other agency during the evaluation of referred potential tissue donors. • Maintains regular and punctual attendance at assigned work location. • Accurately document timekeeping records. • Completes and maintains appropriate documentation in a timely and thorough manner including activities. • Exhibits and models SLL's conduct standards, mission, and organizational clarity (core purpose, core values, business definition, and strategic anchors) in all job functions and interactions both internal and external to SLL. • Demonstrates professional appearance, behavior and standards in all business dealings and interactions. • Performs other duties as assigned.

Role Description We are seeking an experienced AP Automation & Integration Specialist to analyze, troubleshoot, and optimize an end-to-end invoice processing workflow. The current system processes vendor invoices in PDF format using Microsoft AI (Document Intelligence/Form Recognizer), Power Platform (Power Apps, Power Automate), Dataverse, and Azure-based pipelines, and integrates with Microsoft Dynamics ERP for Accounts Payable processing. The ideal candidate will focus on fixing workflow issues, improving automation reliability, and enhancing data extraction accuracy. Key Responsibilities - Process Assessment & Troubleshooting - Analyze the end-to-end invoice processing pipeline. - Identify and resolve issues across: - PDF ingestion and handling - AI-based data extraction - Power Automate workflows - Dataverse data storage - Azure pipeline orchestration - Perform root cause analysis for failures, delays, and data inconsistencies. - AI & Document Processing Optimization - Improve invoice data extraction using Azure AI Document Intelligence / Form Recognizer. - Enhance model accuracy via training, labeling, and validation improvements. - Implement exception handling, validation rules, and fallback processes. - Power Platform & Dataverse Enhancements - Optimize Power Automate flows for performance, scalability, and resilience. - Improve data modeling, relationships, and validation within Dataverse. - Enhance any existing Power Apps interfaces (if applicable). - Integration & Data Pipeline Improvements - Strengthen integrations between AI processing, Dataverse, and downstream systems. - Ensure accurate data mapping and transformation across systems. - Improve reliability of API connections and data handoffs. - Dynamics ERP Integration (Nice-to-Have) - Support integration with Microsoft Dynamics ERP (AP module) where applicable. - Assist in resolving data posting or mapping issues into Dynamics. - Collaborate with ERP SMEs if deeper Dynamics expertise is required. - Azure Pipeline & Automation Enhancement - Analyze and optimize Azure Logic Apps, Functions, Data Factory, or pipeline workflows. - Implement monitoring, logging, and alerting mechanisms. - Improve throughput and reduce processing latency. - Documentation & Workflow Standardization - Redesign and document the optimized workflow. - Produce: - Architecture diagrams - Process documentation - Error-handling guidelines - Provide recommendations for future scalability and improvements. Qualifications - 5+ years of experience in automation, integration, or workflow optimization. - Strong expertise in: - Microsoft Power Platform (Power Automate, Power Apps, Dataverse) - Azure AI Document Intelligence / Form Recognizer - Azure services (Logic Apps, Functions, Data Factory, or similar) - Experience with PDF data extraction and Intelligent Document Processing (IDP) solutions. - Strong experience with: - API integrations (REST, connectors) - Data transformation, validation, and mapping - Excellent troubleshooting skills across distributed systems Preferred (Nice-to-Have) Skills - Experience with Microsoft Dynamics 365 (Finance & Operations / Business Central), especially AP workflows. - Understanding of Accounts Payable processes and financial data flows. - Knowledge of OCR tuning, AI model training, and structured data extraction. - Exposure to RPA tools (Power Automate Desktop, UiPath, etc.). Deliverables (Over 3 Months) - Stabilized and optimized invoice processing workflow. - Improved extraction accuracy and reduced manual effort. - Reduced failure rate and faster processing cycle. - Clean, documented, and scalable architecture. - Knowledge transfer to internal teams. Soft Skills - Strong analytical and problem-solving abilities. - Ability to work independently and navigate complex systems. - Clear communication with technical and business stakeholders. Nice-to-Have Certifications - Microsoft Certified: Power Platform Developer or Functional Consultant. - Azure AI Engineer Associate. - (Optional) Microsoft Dynamics 365 certification. Engagement Objective Deliver a robust, scalable, and low-error AP invoice automation pipeline, leveraging Microsoft technologies, with primary focus on Power Platform, Azure, and AI-based document processing, and secondary integration with Dynamics ERP.

• Serve as a Subject Matter Expert (SME) on drug and occupational health services, including best practices, regulatory requirements, and industry trends. • Support client-facing activities, including: Participating in prospect and client calls, Providing guidance on program design and product selection, Explaining capabilities, compliance considerations, and service options • Partner with internal teams (Customer Success, Sales, Operations) to: Provide expertise on complex client needs, Recommend solutions tailored to client requirements, Assist in resolving escalations or unique scenarios, Offer consultative guidance to improve client program effectiveness, compliance, and overall experience • Maintain strong knowledge of: Federal and state drug screening regulations, Department of Transportation (DOT) requirements, Occupational health screening standards • Collaborate with vendors, laboratories, collection sites, and third-party administrators to: Clarify capabilities and service offerings, Address service-related questions or challenges, Support program alignment with client needs • Contribute to internal knowledge sharing by: Acting as a resource for team questions, Providing input on process improvements and service enhancements, Assisting with documentation or guidance materials as needed • Stay current on emerging trends, regulatory updates, and industry changes to ensure accurate and proactive guidance • Attend relevant conferences, webinars, or industry events to maintain subject matter expertise