Role Description Responsible for A/R, and mail follow-up on amounts due from Payor’s, and third-party’s on a timely basis in accordance with CBO policies for facilities assigned. Responsibility for timely collections and third-party follow-up. Performs other related duties as assigned or requested. This is a non-exempt position. - Provide support to all facilities when requests are received or assistance is needed. Be timely and responsive to all requests. - Treat our facilities with respect and confidentiality by adherence to all applicable policies and procedures. - Promote the Mission and Vision of Post Acute Medical within the work environment and the community. - Maintain the highest level of customer service via courtesy, compassion, and positive communication. - Respond to payor’s by phone, or correspondence concerning underpaid, or non-paid account balances. - Assist with all call types, correspondence, and concerns regarding patient accounts. - Refer rebill requests to the billing department timely. - Maintain tickler file of accounts, following up by telephone, correspondence, on underpaid, or non-paid balances. - Refer accounts to Supervisor/Manager, or CBO Director for write-off consideration, agency, or attorney referral. - Manage CBO Aging Report properly to ensure appeals are followed up timely to prevent past filing deadlines. - Communicate all denial write-offs to Collection Supervisor and Collections Manager. - Aggressively work aged accounts to reduce bad debt A/R days. - Meet corporate goals monthly on collections. - Work with others as a team player, as well as supporting staff, and hospital/clinic staff. - Work a minimum of 18 collection accounts daily. - Investigate refund/credit, recoupment balances as necessary. - Utilize all payor web sites available to increase efficiency of collections. - Responsible for timely medical records requests and submission of appeals. - Maintain adequately trained staff to achieve daily productivity requirements. - Responsible for workflow management within the Collection Team and recommendations for process improvement. - Assist in coaching and development as a mentor for new training initiatives. - Work collaboratively with leadership and other team leaders to confirm and provide trending solutions. - File complaints when appropriate for delays in reimbursements, discrepancies in reimbursements, or underpaid accounts. - Interpret Managed Care Contracts. - Work collaboratively with team members and staff outside of the CBO to resolve issues on accounts, including but not limited to Managed Care, Reimbursement, Clinical, Admissions, Facility Business Office Manager, Coding, Case Management, HIM, and Charge Master Departments. Qualifications - LTACH - Collecting - Outpatient - Long-term care - Medicare - Medicaid - Medical claims processing - Medical billing Requirements - Collection experience - Customer service experience Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.