• Develop and maintain expert-level knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions. • Engage and collaborate with strategic partners and key end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their complex and specific needs. • Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention. • Drive revenue growth by translating complex technical capabilities into tangible business value for prospective clients. Conduct in-depth discovery and requirements analysis to design and deliver compelling technical demonstrations and pilots that directly align with customer needs and accelerate deal closure. • Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how. • Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals. • Assess and analyze complex partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary. • Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product. • Keep and maintain accurate documentation and records of customer/partner engagements, complex solution designs and deliverables by following department processes and procedures. • Manage high-impact projects, highly strategic customers/partners, collaborating closely with partners, third-party integrators, and customers to ensure seamless implementation, deployment, and success. • Create and contribute to processes and procedures, handle escalations, identify areas for change and drive the change. • Mentor and support Solutions Engineers and other team members, sharing knowledge, expertise, and best practices to promote skill development and professional growth.

• Design, build, and implement advanced Conversational AI solutions for customers and partners. • Manage high-impact projects and provide deep technical insights. • Ensure customers achieve maximum value from our platform. • Drive complex projects from pilot/Proof of Concept (PoC) to full implementation. • Provide cutting-edge technical solutions and shape architectural best practices. • Partner with cross-functional teams to support business development. • Deliver technical training, workshops, and best practices to empower customers and partners. • Develop precise technical documentation to maintain customer satisfaction.

• Improve: Be able to create custom solutions in HubSpot within the first 6 months. • Build: Understand business and revenue operations objectives and translate them into technical requirements. • Lead: Ability to map and integrate Multi-System Data Models • Drive: Ability to BLUF and communicate clearly to internal and external stakeholders • Plan: Ability to scope, plan, and deliver technically complex projects; documents architecture and workflows; communicate updates regularly

• Design and lead end-to-end enterprise solutions aligned with business and technical requirements. • Facilitate agile ceremonies and drive sprint execution, backlog management, and team delivery. • Serve as the key problem-solver for project risks, blockers, and technical challenges. • Guide development teams on architecture best practices, coding standards, and governance frameworks. • Drive DevOps and CI/CD adoption to improve delivery efficiency. • Manage technical documentation, deployment plans, security compliance, and disaster recovery plans. • Collaborate with stakeholders, product owners, and cross-functional teams to ensure successful project outcomes. • Lead Proof-of-Concept (POC) initiatives and support continuous innovation.