• Perform utilization review for medical or behavioral health requests using utilization review criteria, technologies, and tools. • Identify, coordinate, and implement high quality, cost-effective alternatives when appropriate to the patient’s condition. • Support physician decision-making, working collaboratively with all members of the health care team, the patient, the patient’s family, co-workers, and internal and external customers to achieve optimal patient outcomes. • Ensure members have timely access to care and supports during transitions between levels of care. • Conduct review of hospital notification or prior authorization care requests against established clinical guidelines and health plan policies. • Conduct onsite visits to local facilities 1-3 times weekly to connect with members and support successful post-discharge transitions. • Collaborate with facilities to perform discharge planning. • Provide coordination support to members transitioning between care settings or returning home from a hospitalization. • Identify member needs and provide support to ensure necessary services are available during the transition period. • Collaborate with providers, office staff, and Care Coordination team to assure coordination of care in a timely manner according to contractual and regulatory timeframes. • Identify, coordinate, and ensure high quality care and appropriate care by focusing on supporting access to care and services across the continuum of care in accordance with the patient’s medical needs.

• Overseeing medicine cases at a referral level • Maintaining communication with clients and referring veterinarians • Working as part of a dedicated team providing 24/7 emergency and referral care • Collaborating with internal and external primary care clinics • Engaging with colleagues across Europe for expertise

• Provide trauma-informed and person-centered crisis intervention via phone • Assess caller needs, screen for safety, and connect to appropriate services or resources • Collaborate with internal and external providers to ensure coordinated care • Maintain accurate and timely documentation in compliance with agency standards • Participate in supervision and team meetings to support continuous improvement

• Provide trauma-informed and person-centered crisis intervention via phone • Assess caller needs, screen for safety, and connect to appropriate services or resources • Collaborate with internal and external providers to ensure coordinated care • Maintain accurate and timely documentation in compliance with agency standards • Participate in supervision and team meetings to support continuous improvement