• Serve as the first point of contact for customer inquiries across multiple channels, including live chat, email, and our ticketing platform. • Deliver exceptional customer support in both Arabic and English. • Investigate, troubleshoot, and resolve customer issues independently wherever possible. • Perform initial debugging and quality checks before escalating technical issues to the Technical Support team. • Accurately document customer interactions, troubleshooting steps, and resolutions within our ticketing system. • Manage customer expectations by providing clear updates, timelines, and proactive communication throughout the support process. • Collaborate closely with Technical Support and Engineering to ensure timely issue resolution. • Contribute to maintaining and improving internal knowledge base articles and support documentation. • Identify recurring customer issues and share feedback to improve product quality and support processes. • Participate in quality assurance reviews and continuously improve service standards. • Support our evolving 24/7 customer support operation through a rotational shift schedule, including evenings and weekends.

• Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat. • Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues. • Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner. • Build and maintain positive relationships with customers to foster repeat business. • Meet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates. • Maintain accurate records of customer interactions and follow-up actions in the CRM system. • Adhere to company policies, procedures, and performance standards. • Collaborate with team members to improve processes and contribute to a positive work environment. • Attend training sessions and participate in team meetings as needed.

Role Description We are looking for a Junior SAP Support Specialist to join our team and support SAP Ariba and SAP Concur solutions for an international client. In this role, you will provide user support, handle incidents and service requests, troubleshoot functional issues, and ensure a high-quality support experience for end users. While previous experience with SAP Ariba or SAP Concur is considered an advantage, comprehensive onboarding and training will be provided. Responsibilities - Deliver reliable application support: - Provide functional support for SAP Ariba and SAP Concur applications by handling incidents, service requests, and user inquiries through the ticketing system, ensuring timely resolution and a high level of user satisfaction. - Resolve functional issues: - Investigate, troubleshoot, and resolve application issues, identifying root causes and implementing effective solutions to minimize service disruptions. - Collaborate to ensure service continuity: - Work closely with client stakeholders and internal teams to coordinate issue resolution, maintain effective communication, and ensure seamless support delivery. - Drive knowledge management and continuous improvement: - Maintain support documentation and knowledge articles while contributing to knowledge-sharing initiatives and continuous improvement efforts to enhance support processes and team efficiency. Qualifications - Excellent communication skills, both written and spoken, in German and English. - Experience in customer support, helpdesk, application support, or ticket handling, combined with analytical thinking and troubleshooting skills. - Strong attention to detail, a structured approach to work, excellent organizational and time management skills, and the ability to analyze complex user scenarios and business processes. - Customer-focus mindset, excellent collaboration skills, a proactive and independent mindset, reliability, accountability, and a willingness to continuously learn and develop. - Regular use of AI tools to improve productivity, automate or reduce repetitive work, support decision-making, and deliver higher-quality outcomes. - Ability to use AI tools responsibly by structuring effective prompts, critically validating outputs, understanding limitations, and taking ownership of the final result. Requirements - Basic understanding of SAP solutions, SAP Ariba, SAP Concur, or similar business applications. Benefits - Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion. - Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club. - Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us. - Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance. - Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.

Role Description We are currently seeking a motivated and customer-focused Danish Speaking Reservations Agent For Booking.com to join a dynamic team based remotely within Greece, supporting one of the world's leading online travel and accommodation platforms. In this exciting role within the travel industry, you will serve as a trusted point of contact for Danish-speaking travellers, helping them navigate their booking experiences with confidence and ease. - Handle inbound enquiries from Danish-speaking customers via phone, email, and live chat, providing expert assistance with hotel, flight, and travel reservations made through Booking.com. - Assist travellers with new bookings, modifications, cancellations, and rebooking requests, ensuring a seamless and stress-free experience throughout the travel journey. - Resolve customer complaints and escalations with professionalism and empathy, adhering to Booking.com's service standards and travel industry best practices. - Provide accurate information regarding property listings, availability, pricing, travel policies, and payment procedures to Danish-speaking clients. - Liaise with hotels, accommodation providers, and travel partners on behalf of customers to verify reservations and resolve discrepancies in a timely manner. - Accurately log all customer interactions, case details, and resolutions within the internal CRM system in compliance with data privacy regulations. - Proactively identify opportunities to upsell or cross-sell relevant travel products and services that enhance the customer's overall travel experience. - Stay up to date with travel industry trends, platform updates, promotional offers, and policy changes to deliver informed and current customer support. Qualifications - Native or fluent Danish language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in Danish. - Valid EU passport or EU work authorisation (mandatory requirement). - Strong proficiency in English for internal communications, training, and team collaboration. - Previous experience in customer service, reservations, or a travel industry-related role is highly advantageous. - Excellent communication skills, a patient and empathetic approach, and the ability to manage challenging customer situations with composure and professionalism. - Good working knowledge of digital tools, CRM platforms, and a reliable home office setup suitable for remote working within Greece. - A genuine passion for travel, customer satisfaction, and delivering outstanding service experiences in a fast-paced environment. Benefits - Competitive Monthly Salary reflective of your skills, experience, and the demands of this Danish-speaking role. - Fully Paid Relocation Package, including return flight to Greece, airport transfer, and hotel accommodation upon arrival. - Monthly Performance Bonus rewarding your dedication and results-driven approach. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional annual earning potential. - Fully Paid Professional Training to equip you with all the travel industry and platform-specific knowledge you need to excel. - Comprehensive Health Insurance coverage from day one. - Ongoing career development opportunities within a globally recognised travel and customer service environment. - A supportive, multicultural, and inclusive team environment that celebrates diverse perspectives and languages. - And Much More...