• Handle incoming chargebacks in accordance with Visa and Mastercard scheme rules • Manage the full dispute lifecycle: first chargeback, representment, pre-arbitration, arbitration, and collaboration / pre-dispute cases • Analyze transaction data to prepare compelling representments and supporting documentation • Manage disputes across a diverse merchant portfolio spanning low - to high-risk profiles and varied business models, including one-off and recurring billing flows • Tailor representment and dispute strategies to the merchant's risk profile and transaction model • Monitor chargeback ratios across merchant activity and identify patterns or spikes that require further investigation • Track merchant performance against scheme monitoring thresholds (Visa VAMP, Mastercard ECM/EFM) and flag emerging risk • Leverage dispute prevention and deflection tools (Ethoca Alerts, Verifi Order Insight / CDRN, Visa RDR) to reduce dispute volume • Collaborate with internal teams - Risk, Settlement, and Compliance • Communicate with issuer banks, acquiring banks, processors, and merchants to resolve dispute-related queries • Continuously evaluate dispute procedures and suggest improvements to increase win rates • Work to strict scheme response deadlines and SLAs without compromising quality • Stay up to date with scheme rules, regulatory updates, and industry best practices in dispute management • Perform any other related duties or responsibilities as assigned

• Translate supplier and category strategies into integrated promotion plans. • Build and maintain annual and quarterly supplier promotion calendars. • Package supplier offerings into AE-ready tools. • Manage supplier-funded promotions intake, prioritization, and execution. • Coordinate cross-functional execution of promotions. • Track and report promotion performance and share insights with leadership. • Ensure supplier promotions reflect HALO’s sustainability and ESG commitments. • Maintain strong relationships with key promotional and non-traditional suppliers. • Support HALO events and seller meetings as needed. • Update and maintain promotion documentation and calendars.

• Support the Arms Export Control Act (AECA) needs of our customers. • Work on high-visibility or mission-critical aspects of given programs. • Perform all functional duties with minimal supervision from senior staff.

• Building and managing a consistent pipeline of high-quality UGC creators across multiple client accounts. • Identify new creator talent, vet creators against internal quality standards. • Coordinate creator onboarding and ensure access for Creative Strategists. • Play an essential role in producing high-performing creator campaigns. • Collaborate closely with TikTok Shop Managers and Creative Strategists. • Support the wider TikTok Shop team with administrative tasks and campaign coordination.