• Build strong relationships with assigned client portfolio to understand their technical environments and business objectives, advising on how ArmorPoint solutions can best meet their needs. • Serve as primary technical liaison between assigned client portfolio and ArmorPoint teams (e.g., Operations, Product, Engineering) resolving complex technical issues and advocating for client needs. • Conduct regular technical health assessment meetings (ArmorPoint Technical Reviews), compiling and presenting operational metrics, strategic recommendations, and value demonstrations to showcase the ROI of ArmorPoint services. • Lead technical discussions, demos, and orientations for client technical stakeholders and business executives, ensuring comprehensive understanding and maximizing utilization of the ArmorPoint product and services. • Guide clients on best practices for deployment, configuration, and management of ArmorPoint services, ensuring optimal use and alignment with their security objectives. • Monitor client environments via SIEM/EDR telemetry to identify emerging threats, troubleshoot issues, and recommend optimization opportunities. • Identify and drive upsell and cross-sell opportunities that address client needs, supporting account growth and retention. • Collaborate with the Operations team to refine processes, playbooks, and service delivery based on client feedback and observed trends. • Create and maintain technical documentation, runbooks, post-incident reports, architecture diagrams, and knowledge base articles, relevant to client-specific needs. • Provide actionable feedback to the Product team, helping shape the ArmorPoint product and service roadmap based on recurring client objectives and frontline observations. • Develop and deliver technical training and enablement to channel partners, enabling them to effectively provide ongoing technical account management to their own clients. • Manage, maintain, and report on client satisfaction (CSAT), driving initiatives to enhance overall customer satisfaction. • Maintain expert-level knowledge of ArmorPoint's SIEM platform and integrated EDR solutions (SentinelOne, CrowdStrike, Cybereason, etc.) to defend against competitive threats through technical differentiation and value demonstration. • Support cross-functional initiatives as a technical subject-matter expert, ensuring the client's technical perspective is represented. • Represent ArmorPoint at industry events, webinars, or client advisory sessions as needed. • Other duties as assigned.

• Build and maintain strong, long-lasting client relationships by acting as the main technical contact for enterprise accounts. • Conduct pre-upgrade reviews (hardware specifications, server/client setups, scanner compatibility) and coordinate enterprise-scale upgrades (e.g., Lab Organizations, Dental System, Cloud Dongle adoption). • Provide standardized infrastructure blueprints (small, medium, enterprise labs) to help customers and their IT providers run 3Shape software efficiently. • Maintain a living integration tracker for each enterprise customer covering LMS/ERP connections, cross-lab workflows, and new lab onboarding. Coordinate with customer IT teams and 3Shape support / product teams. • Identify potential technical challenges before they impact customers, and act as an escalation point with internal teams for timely resolution. • Technical support & troubleshooting: Understand client business objectives and technical environments and guide clients through product upgrades, feature adoption, and new workflow implementations to optimize product usage and increase return on investment. Troubleshoot and resolve complex product-related issues based on in-depth technical knowledge of 3Shape’s Lab products and integrated workflow, and common network and installation challenges, and offer technical recommendations for configurations, system integrations, and best practices. • Value creation & retention: Support LabCare renewals, additional seat/scanner expansions, and adoption of new workflows by ensuring infrastructure stability and scalability. • Participate in quarterly business reviews (QBRs) with enterprise accounts, translating technical initiatives into business outcomes (uptime, throughput, ROI). • Product advocacy: Serve as the voice of the customer internally, relaying enterprise product feedback and collaborating on product improvement initiatives based on real-world client use cases. • Collaborate closely with Sales, Product, Support, and Academy to ensure seamless enterprise customer experience. • Ability and willingness to travel 30-50% of the time (predominantly within North America, but potentially to our corporate offices in Denmark on occasion) to meet with customers, attend trade/industry events, internal meetings/trainings and conferences.

LogicGate® is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. At LogicGate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role - if you don't check every single box and are excited about this work, we still highly encourage you to apply. Remote / Chicago, IL (Hybrid) About the RoleTechnical Account Managers (TAMs) at LogicGate serve as the post-implementation technical experts, system architects, and strategic partners for a dedicated portfolio of enterprise customers across multiple industries. This is a highly technical, post-sales consultative role where you will map ongoing customer business processes to the customizable infrastructure of our Risk Cloud® platform. Operating as the primary single point of contact, you will drive user adoption, identify commercial account expansion pathways, and proactively insulate your book of business from churn risks by acting as a trusted GRC advisor. What You’ll Do - Trusted Advisor: Develop strong relationships with customers as a trusted expert on the Risk Cloud® platform, providing guidance on how to shape and mature their GRC program - Autonomous Technical Solutioning: Serve as the hands-on technical advisor for your assigned account portfolio—independently performing custom workflow routing, advanced platform configuration, and data import architectures without relying on internal escalation resources for baseline support issues. - Operational Rigor & Cadence: Maintain a high standard of project follow-through; facilitate highly organized customer milestones and promptly deliver comprehensive post-meeting recaps, action items, and technical next steps to all stakeholders. - Transparent Escalation Management: Navigate complex client delivery and platform risks with transparency and integrity; execute internal escalation protocols immediately when technical hurdles arise. - Data-Driven Program Tracking: Maintain a rigorous "single source of truth" for every account within your portfolio utilizing structural tools like Mutual Success Plans (MSPs), actively diagnosing systemic gaps and user drop-offs rather than relying on subjective relationship sentiment. - Meticulous Administrative Hygiene: Balance client delivery with independent and autonomous internal administrative hygiene—including goal-tracking, Salesforce documentation, and precise system updates. - Cross-Functional Revenue Alignment: Partner with post-sale Services, Implementation, and Account Executive teams to eliminate friction across customer lifecycle milestones and identify High-Value Customer Qualified Leads (CSQLs) for expansion opportunities. - Proactive Problem Mitigation: Approach unforeseen technical platform bottlenecks, service questions, or regulatory shift challenges with a solution-oriented, high-agency mindset, bringing informed recommendations to leadership. - AI Feature Optimization: Actively educate, advise, and guide your account base on how to leverage Risk Cloud's built-in generative AI capabilities and advanced automation engines to eliminate manual administrative overhead for their practitioners What You BringRequired - Professional GTM Experience: 3–5 years of experience in either: - A highly technical, customer-facing role within the B2B SaaS ecosystem—specifically as a Technical Account Manager (TAM), Solutions Engineer, Technical Consultant, or Implementation Manager, or; - A GRC advisory role for a top-tier advisory firm, with experience in process and systems consulting and managing enterprise customer relationships. - Technical Autonomy: Proven track record of independently developing expertise on configurable, low-code/no-code software architectures and solutioning complex issues using Help Centers, developer tools, and logic frameworks. - Executive Presence: Elite verbal and written communication command, with verified comfort presenting live, highly technical platform solutions and roadmap to mixed stakeholder audiences ranging from day-to-day risk analysts to C-suite corporate executives (e.g., CISOs, Chief Compliance Officers). - Professional Reliability: High degree of accountability and professionalism - showing up fully prepared and on-time to all meetings and customer-facing onsite events. Nice to Have: - GRC Domain Grounding: Practical familiarity or conceptual mastery across core Governance, Risk, and Compliance frameworks (such as NIST, ISO 27001, SOC 2, or regulatory privacy layers like GDPR). - GTM Ecosystem Literacy: Extensive experience with modern tech stack tooling ecosystems, specifically Salesforce, Slack, Gong, Planhat, or closely adjacent customer retention and pipeline management tooling layers. - AI Literacy & Inquisitiveness: Active exploration and personal utilization of generative AI assistants (e.g., LLMs). You are leveraging these tools to optimize your daily technical copy writing, scale technical document ingestion, or automate operational workflows. - Enterprise SaaS Problem-Solving: Experience supporting large-tier, multi-threaded enterprise accounts with complex stakeholder corporate structures and historical delivery risks. The anticipated base salary range for the role is $100,000 - $125,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

Role Description Engineering leaders at large enterprises are navigating one of the hardest inflection points in recent memory — trying to understand what AI actually means for how their organizations deliver value, without getting pulled back into metrics that are easy to game and easy to misread. They need a partner they trust, not a vendor they manage. That’s what this role is. You are the person your customers rely on to tell them the truth about how the engagement is going, whether they’re on track to get what they came for, and what needs to change when they’re not. You hold the relationship, drive adoption, own the commercial health of your accounts, and make sure nothing falls through the cracks that would cost a customer their outcome. You’ll work in close partnership with our Method consultants, co-owning executive relationships and sharing accountability for customer outcomes. Your portfolio is 4–5 enterprise accounts. What You’ll Do - Account Ownership - Build and maintain deep relationships across your accounts — with engineering managers, platform admins, and engineering executives - Run structured onboarding that sets customers up for success from day one: clear expectations, coordinated resources, and the right people in the right seats - Track account health continuously and surface risks early — before they become problems - Run QBRs that connect engagement progress to business outcomes and keep executives aligned and invested - Drive renewals and expansion grounded in outcomes the customer can point to, not promises - Driving Customer Outcomes - Take responsibility for whether customers actually get what they came for — not just whether the engagement runs smoothly, but whether the work lands - Partner with the Method consultant on the business case for what the engagement is delivering — connecting outcomes to investment decisions in language (both verbal and written) that lands with executives - Hold customers to the commitments that make engagements succeed — directly and consistently - Coordinate the customer-side work that keeps engagements moving: stakeholder availability, data access, scheduling, follow-through often outside of the main engagement team such as IT and Security - Diagnose platform and integration issues independently; escalate (when needed) with enough context that engineering time is used well - Internal Contribution - Translate what you’re seeing in accounts into specific, useful product feedback — you’re one of the most important signals we have - Bring patterns across accounts forward so the team can learn from them - Help shape how customer success operates at Uplevel What We’re Looking For - Skills - Account management fluency: you can hold a portfolio of enterprise accounts, track health, manage renewals, and run complex customer relationships without being managed yourself — this is your core craft and you’re good at it - Relationship depth: you build trust with senior stakeholders over time, not just in the kickoff call. Your customers call you before things become problems because they know you’ll be straight with them - Customer accountability: you can have the hard conversation — directly and without making it a relationship problem - Clear, direct communication in writing, in customer sessions, and when the news isn’t good - Genuine follow-through: you close the loop, every time, without being reminded - Background - Experience in technical account management at a software company, customer success, or implementation in B2B SaaS - Experience working in or alongside engineering organizations — exposure to delivery practices, developer productivity, or engineering metrics is a strong plus - Experience working alongside structured delivery engagements — you understand what makes them work and what makes them fail - Early-stage or scaling company experience preferred What Success Looks Like - In your first 90 days, you have a clear, honest picture of every account in your portfolio, you’ve run at least one onboarding end-to-end, and customers already feel like someone is looking out for them. - At six months, accounts are healthy, customers are getting real value from the platform, engagements are running well, and your product observations are already shaping internal conversations. - At a year, customers renew — not because the contract is up and it’s easier than switching, but because they don’t want to lose the value that you have clearly articulated to them. The account relationships are strong enough that customers bring you problems before they become risks, because they trust you’ll help them solve it. Working at Uplevel We’re a small, remote team. That means more ownership, less process, and no one to hand problems off to. If you want a defined lane and a built-out playbook, this probably isn’t the right fit. If you want to own real relationships, do work that matters to the people you serve, and help define what great customer success looks like at an early-stage company — this might be exactly it. Uplevel is an equal opportunity employer.