Regional Operations Support Manager

OperationsOperationsFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

17 hours ago

Salary

0

Seniority

Senior

High School5 yrs expEnglish

Job Description

Regional Operations Support Manager

Southern Home Services

• Partner with local General/Line Managers to audit, coach, and optimize operations to maximize regional Gross Margin and EBITDA. • Implement regional cost-containment strategies to aggressively improve gross margins and center EBITDA. • Conduct ticket dives, audit timecard adherence, OT hours, labor efficiency, dispatch efficiency, and technician utilization rates to reduce direct labor costs. • Enforce standardized multi-trade flat-rate pricing guides to minimize field discounting and protect gross margins. • Oversee warehouse controls to minimize inventory and ensure proper truck stock and replenishment processes. • Ensure adherence to SoOps operational blueprint across dispatching, sales, and service. • Mandate 100% data compliance within ServiceTitan to ensure accurate regional reporting and KPIs. • Ensure safety training completion and adherence to safety protocols through collaboration with stakeholders. • Enforce a strict "COD" (Cash on Delivery) policy, requiring field technicians to collect 100% payment upon job completion. • Partner with branch managers to clear residual 30/60/90-day outstanding balances.

Job Requirements

  • 5+ years of multi-site operations experience or proven track record of operational excellence ideally within a home services platform.
  • Proven success transforming underperforming branches into high-margin, highly compliant business units.
  • Fluent with Microsoft Word, Excel and PowerPoint.
  • Valid driver license with acceptable driving record is required; extensive travel is required including overnight travel.

Benefits

  • Reliable, Year-Round Work
  • Weekly Paychecks
  • Paid Time Off and Paid Holidays
  • Comprehensive Medical, Dental and Vision Benefits
  • Company Matched 401k

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