Southern Home Services

• Improve engagement, learning, and retention by developing new training programs and curriculum. • Evaluate, assess, and alter safety procedures and policies as required. • Be the expert in the proper use of and training on equipment and personal protective equipment. • Ensure training compliance with state and federal regulations. • Lead injury and accident inquiries and evaluations. • Analyze accident reports and evaluate injury cases based on available facts. • Prepare and conduct safety training sessions for employees and other parties as required. • Ensure compliance with all regulatory bodies and standards. • Track incident metrics and manage reduction in losses and risk. • Build safety culture through enhancing awareness, developing safety programs, and developing policies. • Compile and aggregate safety data and provide reporting to management. • Conduct safety investigations and respond to OSHA letters or complaints.

• Work with the leadership teams to determine sales training priorities and what training to deliver to ensure the highest business impact • Facilitate training courses and initiatives, continual education, and workshops • Execute group and individualized training plans based on business needs • Establish strong relationships with the trades (HVAC/Electrical/Plumbing) to gain a better understanding of the business needs • Continuously monitor individual and company training needs • Create and manage the implementation of hands-on, face-to-face delivery of the product and technical training for management and non-management staff, including train-the-trainer activities • Design and implement follow-up activities to strengthen and sustain knowledge gained and skills developed from technical training programs and courses • Create and monitor KPIs and reporting to ensure performance metrics are exceeded • Continuously improve/customize existing programs and courses • Coordinate, design, develop and implement training/education plans to drive sales; follow product training objectives • Work directly with sales teams to develop sales strategies and build a collaborative partnership with the sales and service teams • Assist with training and integration of “Southern Model” with acquisitions • Additional duties as assigned