$18.00 CAD/hour The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and performance power, we are the trusted backbone that's taking the insurance industry from friction to flow with Distribution Velocity - speed, performance, and trust - to drive growth at scale. With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era. Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India. We are seeking a detail-oriented Documentation Specialist Intern to support the review, rebranding, updating, and restructuring of product documentation in both English and French. This role will focus on bringing outdated documentation current, aligning materials with current branding and product functionality, and improving usability through clear structure, practical formatting, and adult learning principles. The intern will work closely with the Training & Content Team and Product Managers, documentation stakeholders, and subject matter experts to bridge documentation gaps, support product release note updates, and help establish repeatable processes for keeping documentation accurate and useful over time. Key Responsibilities - Review existing product documentation in English and French to identify outdated content, branding inconsistencies, formatting issues, and functional gaps. - Update, rebrand, reformat, and restructure documents to improve clarity, usability, and alignment with current standards. - Use product release notes to identify product changes that need to be reflected in customer-facing or internal documentation. - Access product systems or environments to validate workflows and capture updated screenshots. - Rewrite and reorganize content using adult learning principles, including task-based structure, clear instructions, logical flow, and practical examples. - Partner with Product Managers and subject matter experts to clarify product functionality, understand documentation needs, and build an ongoing documentation feedback loop. - Help establish repeatable processes for document review, updating, version control, and ongoing maintenance. - Support consistency across documentation templates, terminology, tone, formatting, and bilingual content standards. - Identify opportunities to make documentation more functional, searchable, and easier for users to follow. Qualifications - Currently enrolled in a post-secondary program in Technical Communication, English, French, Communications, Instructional Design, Education, Translation, Business, or a related field. - Strong written communication skills in English and French. - Ability to review complex information and rewrite it in a clear, structured, user-friendly way. - Strong attention to detail, organization, and consistency. - Comfort learning new software systems and using them to validate content or capture screenshots. - Interest in technical writing, documentation strategy, product communication, instructional design, or adult learning. - Ability to collaborate with Product Managers, subject matter experts, and cross-functional teams. - Experience with Microsoft Office, SharePoint, documentation tools, knowledge bases, or content management systems is an asset. Preferred Skills - Familiarity with adult learning principles or instructional design concepts. - Experience translating, editing, or reviewing bilingual content. - Basic understanding of software products, product releases, or release notes. - Comfort working with templates, style guides, branding standards, and document repositories. - Ability to identify process gaps and recommend practical improvements. Learning Opportunities This internship will provide hands-on experience in technical documentation, bilingual content management, product documentation workflows, stakeholder collaboration, and documentation process improvement. The intern will gain exposure to how product changes are communicated, how documentation supports users, and how strong content practices improve product adoption and customer experience. Success Measures By the end of the internship, the successful candidate will have helped: - Update and modernize a defined set of outdated documents. - Improve document structure, formatting, screenshots, and usability. - Align English and French documentation with current product and brand standards. - Create or recommend a repeatable process for ongoing documentation review and maintenance. - Strengthen the connection between Product Management and documentation u Vertafore conducts preemployment background screenings . We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us. Why Vertafore is the place for you: *Canada Only - The opportunity to work in a space where modern technology meets a stable and vital industry - Medical, vision & dental plans - Life, AD&D - Short Term and Long Term Disability - Pension Plan & Employer Match - Maternity, Paternity and Parental Leave - Employee and Family Assistance Program (EFAP) - Education Assistance - Additional programs - Employee Referral and Internal Recognition Why Vertafore is the place for you: *US Only - The opportunity to work in a space where modern technology meets a stable and vital industry - We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment. - Medical, vision & dental plans - PPO & high-deductible options - Health Savings Account & Flexible Spending Accounts Options: - Health Care FSA - Dental & Vision FSA - Dependent Care FSA - Commuter FSA - Life, AD&D (Basic & Supplemental), and Disability - 401(k) Retirement Savings Plain & Employer Match - Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance - Parental Leave & Adoption Assistance - Employee Assistance Program (EAP) - Education & Legal Assistance - Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness - Commuter Benefits (Denver) The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire. Vertafore is a drug free workplace and conducts preemployment drug and background screenings. We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us. We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com Just a note, this contact information is for accommodation requests only.

Role Description The Billing Resolution Specialist (BRSI) plays a critical role in Digitech’s RCM process by ensuring claims are coded and billed accurately and in a timely manner. The BRSI must maintain a strong working knowledge of billing rules and regulations for all payor types across the various regions in which they process claims. This role requires strong attention to detail and a commitment to the highest quality standards. The BRSI is primarily focused on resolving any issues that prevent a claim from being released to the appropriate payor. Maintaining the highest billing standards is essential to Digitech achieving its overall quality goals and vision: to be the trusted partner of choice that 100% of our clients would recommend to a friend or colleague. - Perform post-billing review for eligible/valid patient or other applicable signatures to release claims for payment - Conduct post-billing review for third-party liability coverage - Review hospice-related claims to determine the appropriate payor - Review insurance information captured after initial billing to determine the correct payor - Submit new and corrected claims through online payor portals - Perform quality assurance reviews of claims processed by other segments - Attend and actively participate in team huddles and other required meetings - Consistently meet or exceed production goals while maintaining high-quality work - Provide timely feedback to leadership based on tasks worked - Maintain a high level of compliance with all regulatory requirements and internal policies and procedures - Adhere to all Digitech HIPAA privacy policies and procedures, maintaining the confidentiality and security of sensitive patient information - Additional job duties as assigned Qualifications - High School Diploma or equivalent - 3+ years EMS Billing preferred - Certified Ambulance Coder (CAC) preferred - Demonstrated ability or willingness to attain QMC Biller Certification upon employment - Highly detail-oriented - Proficient in Excel functions such as filters, pivot tables, and conditional formatting - Strong working knowledge of EMS billing rules and regulations, and a clear understanding of health insurance payor groups (Medicare, Medicaid, Commercial) - Ability to identify problems and escalate issues appropriately to leadership - Ability to quickly adapt to, learn, and retain changing client, payor, state, and MAC region rules and specifications - Quality-focused and process-driven - Excellent problem-solving skills - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment Benefits - Competitive salary, commensurate with experience - Comprehensive benefits package, including 401(k) Plan Company Description Sarnova is an Equal Opportunity Employer. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

• Respond and assist in resolving high-volume billing cases and inquiries in a timely manner • Review customer contracts against invoices and identify discrepancies • Work with internal teams and customers to resolve disputes • Prepare and maintain records of accounts receivables • Manage customer accounts, such as updating contacts, invoices and credit memos • Complete month-end tasks and assist with closing procedures • Audit billing and contract systems to ensure billing completeness and accuracy • Understand and apply billing policies and procedures

Role Description We're looking for a customer-focused Travel Concierge Specialist to help clients coordinate personalized travel experiences, reservations, and itinerary details. This fully remote role is ideal for someone who enjoys organization, communication, and providing high-quality support throughout the travel planning process. - Assist clients with travel reservations, itinerary coordination, and booking support - Communicate with clients regarding travel preferences, updates, and confirmations - Coordinate schedules, accommodations, activities, and travel-related details - Maintain accurate client records and booking documentation - Provide timely, professional support to help ensure a smooth travel experience Qualifications - Strong communication and customer service skills - Comfortable working independently in a remote environment - Organized, detail-oriented, and dependable - Comfortable using online systems and digital tools - Travel, hospitality, or client support experience preferred but not required - Must be a citizen of the United States, United Kingdom, Australia, LATAM, and Spain Requirements - Laptop or desktop computer - Reliable broadband internet connection - Smartphone for communication and updates Benefits - Fully remote work structure - Flexible scheduling framework - Structured training and ongoing support - Collaborative team environment - Access to industry-related travel benefits