• Convert inbound calls, emails, and web inquiries into bookings for Railbookers and Amtrak Vacations, with a strong B2B focus; includes timely outbound follow-up calls to nurture leads and close sales. • Qualify leads by understanding travel goals, preferences, and budgets to design compelling, customized itineraries. • Confidently present pricing, upsell opportunities, and limited-time promotions to maximize revenue and close sales. • Consistently meet or exceed sales targets, conversion rates, and other key performance metrics. • Foster strong relationships with customers and travel advisors to drive repeat business and referrals. • Collaborate cross-functionally with internal teams to ensure seamless communication and accuracy for every booking and quote. • Maintain expert knowledge of rail routes, destinations, and packages to position offerings effectively. • Accurately track leads and sales in CRM systems and follow established processes for a seamless booking experience. • Stay sharp with ongoing product training, sales coaching, and active participation in team performance initiatives. • Demonstrate strong organizational skills to manage daily tasks and sales opportunities efficiently and consistently. • Remain adaptable and open to change in a fast-paced, growing organization, with a mindset that embraces new challenges and opportunities.

• Convert inbound calls, emails, and web inquiries into bookings, and conduct timely outbound follow-up to nurture leads, close sales, and drive repeat business. • Qualify customer needs by understanding travel goals, preferences, and budgets to design compelling, customized rail holiday itineraries. • Present pricing, upsell opportunities, and limited-time promotions to maximize revenue. • Provide exceptional support for existing reservations, including itinerary changes, cancellations, special requests, and in-travel assistance, ensuring accuracy and adherence to company policies. • Troubleshoot and resolve a variety of service issues (e.g., booking discrepancies, ticketing, payment concerns) with empathy and professionalism, aiming for first-contact resolution. • Proactively communicate potential itinerary changes or disruptions and offer suitable alternatives. • Collaborate effectively with internal teams and external partners to ensure seamless booking, travel, and resolution processes. • Process payments, manage billing inquiries, and issue refunds accurately. • Accurately document all customer interactions, sales activities, and updates in the CRM system. • Maintain expert knowledge of products, train routes, destinations, and amenities through ongoing training and engagement in team performance initiatives. • Consistently meet or exceed sales, service, and performance targets. • Identify opportunities to enhance the guest experience and share feedback for continuous improvement. • Demonstrate strong organizational skills, adaptability, and a positive, team-oriented mindset in a fast-paced, evolving environment.

• Convert inbound calls, emails, and web inquiries into bookings for Amtrak Vacations, with a strong B2C focus; includes timely outbound follow-up calls to nurture leads and close sales. • Qualify leads by understanding travel goals, preferences, and budgets to design compelling, customized itineraries. • Confidently present pricing, upsell opportunities, and limited-time promotions to maximize revenue and close sales. • Consistently meet or exceed sales targets, conversion rates, and other key performance metrics. • Foster strong relationships with customers and travel advisors to drive repeat business and referrals. • Collaborate cross-functionally with internal teams to ensure seamless communication and accuracy for every booking and quote. • Maintain expert knowledge of rail routes, destinations, and packages to position offerings effectively. • Accurately track leads and sales in CRM systems and follow established processes for a seamless booking experience. • Stay sharp with ongoing product training, sales coaching, and active participation in team performance initiatives. • Demonstrate strong organizational skills to manage daily tasks and sales opportunities efficiently and consistently. • Remain adaptable and open to change in a fast-paced, growing organization, with a mindset that embraces new challenges and opportunities.

• Convert inbound calls, emails, and web inquiries into bookings for Railbookers and Amtrak Vacations, with a strong B2B focus; includes timely outbound follow-up calls to nurture leads and close sales. • Qualify leads by understanding travel goals, preferences, and budgets to design compelling, customized itineraries. • Confidently present pricing, upsell opportunities, and limited-time promotions to maximize revenue and close sales. • Consistently meet or exceed sales targets, conversion rates, and other key performance metrics. • Foster strong relationships with customers and travel advisors to drive repeat business and referrals. • Collaborate cross-functionally with internal teams to ensure seamless communication and accuracy for every booking and quote. • Maintain expert knowledge of rail routes, destinations, and packages to position offerings effectively. • Accurately track leads and sales in CRM systems and follow established processes for a seamless booking experience. • Stay sharp with ongoing product training, sales coaching, and active participation in team performance initiatives. • Demonstrate strong organizational skills to manage daily tasks and sales opportunities efficiently and consistently. • Remain adaptable and open to change in a fast-paced, growing organization, with a mindset that embraces new challenges and opportunities.