• Provide prompt, accurate and courteous service to clients, producers and company personnel in a professional and positive manner. • Handle all tasks associated with obtaining, maintaining, expanding and servicing existing accounts in accordance with all agency procedures and carrier guidelines. • Support company growth by working with producers, management, and other personnel on special projects or duties as directed.

• Lead initiatives to drive volume and profit growth for Barcel USA's Emerging Brands Portfolio • Achieve sales targets and strategic objectives, ensuring alignment with overall company goals • Cultivate strong relationships with the Barcel USA Sales Team • Spearhead negotiations and ensure alignment with the Barcel USA account strategic plan • Analyze the business environment to develop annual strategic plans • Act as a key partner in joint business planning with customers • Support Regional Key Account Managers with customer headquarters calls • Coordinate the involvement of company personnel • Meet assigned goals for profitable sales volume and strategic objectives • Deliver annual volume targets while managing trade spend and profit plans • Representing the Emerging Brands Portfolio at Industry and Customer Trade Show Events

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead, Account Management We’re looking for an experienced and inspirational leader to join the Account Management team. You will build, mentor, and coach a team of account managers who are responsible for growing strategic merchant relationships and payments revenue. You excel in driving revenue, streamlining operations, fostering collaboration, and engaging with executives. As a key contributor in our Hong Kong business, you'll help shape our culture and team environment, creating future leaders for Adyen. You'll encourage growth by helping the team increase wallet share, cross-selling, upselling, and building strong relationships with enterprise merchants. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You'll help manage relationships with merchants across multiple industries and understand the unique needs of a merchant, while providing them with payments expertise and guidance to help them grow. What you’ll do - Drive commercial growth by providing advice and strategic consultation for your team members on best practices to increase share of wallet, upselling and cross selling, building strong relationships, and bringing valuable insights to your merchants. - Set clear individual and team goals focused on revenue growth, report on performance and metrics at an executive level; - Create an inspiring and collaborative environment with an open feedback culture, motivate team members and encourage creativity while understanding training needs; - Provide coaching in areas as strategic account planning, contract negotiations, product roadmap discussions, and executive engagement; - Provide strategic and consultative advice to help influence and fulfill the global payments strategy of enterprise companies; - Collaborate cross-functionally to communicate merchant needs and feedback, impacting Adyen’s product innovation and development, and delivering merchant projects; - Serve as a thought leader and extensive source of knowledge for your colleagues in the account management team and other company departments; - Proactively foster a positive working environment for our business and maintain good relationships with external and internal stakeholders. Who you are - You're a dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive; - You have a strong network in the payment/fintech industry in Hong Kong - Enjoy engaging others, working collaboratively, and developing strong working relationships at all levels of management; - Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions; - Highly skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals; - Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results. Requirements - Degree in Economics, Finance or engineering related field - Experience in engaging with C-suites in enterprise companies within e-commerce, digital, online marketplaces or platform industry - At least 2+ years experience in managing teams - Experience in revenue driving position with track record of growing share of wallet, cross-selling, upselling is highly desirable Experience in payments, alternative payments methods, or card acquiring industry are preferredFull proficiency in Cantonese and English; - This role is based in our Hong Kong office; - This is a full-time position with the ability to work a minimum of 40 hours/week; - ~25% international travel required. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Hong Kong office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Role Description We are looking for a Head of AFC to lead Xapo's first-line financial-crime operation as an accountable function with owned outcomes, not a queue awaiting instruction. Sitting at a Director level just below the MLRO and CRO, you will own the end-to-end operational response to financial-crime risk across both of our regulated entities (Xapo Bank and Xapo VASP). This role exists so that our second-line compliance leaders can step back to pure assurance, confident that the first line is led by someone who owns the numbers and the judgement. You will operate inside defined, costed appetite bands set by the second line, working closely alongside product, tech, and operational leads to tune out unnecessary onboarding friction without ever trading off control. Responsibilities - Own the AFC operating model: - Design, scale, and run the end-to-end first-line process for alerts, RFIs, onboarding review, screening, and monitoring across both entities. - Operate inside appetite: - Hold the operation firmly within Board-ratified appetite bands; make definitive judgements inside those bands and escalate strictly by exception. - Move the metrics: - Take total accountability for our AFC metric set—including open-alert volume and ageing, manual-review rates, automated clearance, false-positive and blocked-payment ratios, and iSAR timeliness/quality. - Balance cost and risk: - Partner with the CFO to map the capital and cost-to-serve impact of the operation, ensuring financial-crime effectiveness and cost are managed as one unified balance sheet. - Represent the first line in Product Groups: - Sit on the Growth and Payments Business Unit PGCs as the operational KYC/AML owner, taking direct responsibility for the financial-crime rules that drive friction. - Lead and clear bottlenecks: - Line-manage and continuously develop our AFC analysts, cross-training the team to actively remove single-person dependencies that route decisions upward. - Optimize user friction: - Continuously tune the manual-review model so it stops delaying customer approvals by days or causing onboarding drop-offs over the weekends. - Build quality into the trendline: - Encode lessons from incidents and near-misses directly back into first-line standards so issues do not recur. - Leverage AI responsibly: - Partner with our CISO and AI teams to systematically raise automated clearance rates and cut false positives through a governed model. - Own the data: - Produce the business-essential reporting that doesn't exist today—showing manual-review volumes, cost-to-serve, and remediation against appetite so stakeholders never have to reconstruct our numbers from the outside. Qualifications - Substantial experience leading a first-line financial-crime operation inside a regulated bank, fintech, or crypto institution. - A clear track record of actively owning operational financial-crime metrics and demonstrably moving them toward target parameters. - Deep competence in calibrating controls to actual risk, maintaining an acute ability to avoid the "over-blocking/de-risking" failure mode. - Comfortable talking numbers, cost-to-serve, and capital impact with a CFO, treating financial efficiency as part of the risk balance. - The professional credibility needed to evidence, explain, and defend our operating model and risk posture directly to a regulator and the Board. - The operational agility to work seamlessly across two distinct regulated entities (Bank and VASP) with separate regulatory frameworks. - A leadership style focused on giving clear feedback, building operational coverage that spans weekend manual-review bottlenecks, and eliminating silos. Benefits - Impact Globally, Work Remotely. - Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world. - Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge. - Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals.