• Provide pre-, peri-, and post-sales technical support to customers through live demonstrations, troubleshooting inbound customer questions/issues, proactive engagement with customers, and collecting feedback for product development, supporting operations communications, aligning shipments, diagnosing technical issues, and doing basic preventative maintenance on instrumentation. • Demonstrate the value of ONI’s technology suite to potential customers through in-person demonstrations at customer sites across multiple application spaces • Deliver high-quality customer experience by maintaining cutting-edge imaging method expertise, operating as a peer to customers • Create product awareness by engaging with the scientific community, answering technical questions, delivering presentations and demonstrations to showcase ONI’s products at conferences, webinars, seminars, and other industry events • Work closely with the Sales team to understand the status and details of each opportunity in the sales funnel, and providing scientific insights during pitches and meetings with potential customers • Design and conduct experiments at customer’s sites or in ONI’s laboratory, to highlight how ONI’s technology suite can solve specific challenges and meet their needs • Assist customers in the setup and operation of products by conducting demonstrations and training sessions, both remotely and on-site, to ensure customers can effectively utilize ONI’s products • Provide ongoing hands-on support and guidance to customers, serving as a primary point of contact for technical inquiries, support requests, troubleshooting, and issue resolution • Facilitate the packing & shipping of components, instruments and products to customer base and internal users using couriers • Work with global logistics team to coordinate shipments and liaise with external and internal customers on a daily basis • Maintain accurate records of customer interactions, demonstration outcomes, technical issues, and resolutions in Salesforce • Generate regular reports on customer feedback, product performance, and customer success metrics for Product and Marketing teams to assess and improve customer satisfaction

• Deliver customer training, technical presentations, and application guidance to ensure successful use of SCIENION technologies after installation. • Serve as the primary scientific contact for application questions, troubleshooting, workflow optimization, and field problem-solving. • Support customers and internal teams by preparing technical documentation, training materials, and maintaining accurate records of support activities. • Collaborate closely with service, support, development, and commercial colleagues to relay customer feedback and improve the customer experience.

• Supports healthcare growth by translating customer application needs into practical material, design, tooling, processing, and validation solutions. • Partners with customers, commercial teams, product management, manufacturing, and quality to advance new applications from concept through launch. • Supports troubleshooting, complaint resolution, and technical training. • Interview customers and document application requirements, performance needs, design constraints, and processing expectations. • Recommend appropriate engineered thermoplastics and thermoplastic elastomers for healthcare applications. • Support application development through part design, mold tooling input, processing guidance, prototyping, testing, and validation support. • Use CAE tools, including SolidWorks, Moldflow, and FEA, to evaluate designs and provide actionable recommendations. • Participate in new product development by capturing market and application requirements and supporting launch-ready technical packages. • Assist with customer complaint resolution, process troubleshooting, and technical issue investigation as needed. • Develop technical literature, training materials, and presentations for customers and internal stakeholders. • Travel up to 60% within North America to support customer engagements, trials, and technical service activities.

• Support business impact through data-driven insights. Conduct analyses that uncover opportunities to improve product adoption, customer engagement, and revenue growth using rigorous analytical methods. • Execute experimentation and causal analysis. Support the design and execution of A/B tests and causal inference studies to evaluate the impact of new product features, pricing strategies, and go-to-market initiatives. • Contribute to product and business strategy. Partner with product managers, engineers, and marketing teams to translate business questions into structured analytical frameworks and deliver clear, actionable findings. • Deliver analytical solutions end-to-end. Own the lifecycle of analytical projects — from scoping problems and building models to presenting insights and tracking outcomes. • Apply AI-first thinking. Leverage AI tooling (e.g., Claude, ChatGPT, Glean) to accelerate analysis, improve throughput, and elevate the quality of deliverables. • Communicate insights clearly. Translate analytical findings into recommendations that both technical and non-technical stakeholders can understand and act on.