Role Description The role of the Collector is to collect on past due accounts on behalf of Cadex’s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including: - Making demands for payment - Problem solving - Dispute resolution - Settlement negotiations - Other methods via telephone, email, and postal letters to debtors Qualifications - Strong computer skills in various systems, especially Microsoft Office - Time management and organization skills - Proficient communication and comprehension skills, including professional written and telephone communication - Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients - Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion and face confrontation - Basic mathematical skills - Basic telephone and calculator skills Requirements - High School Diploma or General Education (GED) - 1 - 3 years’ experience in collections, B2B collections, or accounts receivable role - Collectors may be required to be licensed in various states. Cadex will apply and obtain all licenses required for each employee. - This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project. Benefits - Monday through Friday day shift – no nights or weekends - A global company with cross training and transfer opportunities - Medical and dental, 80% single and 60% family covered by Cadex - 401(k) with a 4% match (100% of your first 3% and 50% of your next 2%) - Company paid life insurance and long term disability insurance - Generous PTO/sick leave along with other paid emergency leave options - 6 weeks of partial salary for parental leave - Stable and professional office and work environment - Company provided equipment - Remote environment

• Participants will complete recorded search sessions, with each recording focused on a unique primary search query. • All recordings must follow the project’s recording, safety, and privacy guidelines. • During each session, contributors are encouraged to interact naturally with the platform by: • Browsing search results • Opening and reviewing links • Asking follow-up questions • Exploring related content as they normally would online

• Communicate with customers about their parking citations. • Provides excellent service to outbound/inbound callers related to parking citations, municipal debt, toll charges and toll violations. • Communicate with customers to collect delinquent funds and bring final closure to past due accounts. • Establish contact with customers for the purpose of collecting delinquent funds and bringing to final closure past due amounts while maintaining adherence to the spirit of all FDCPA regulations. • Persuade customers to pay amounts due to unpaid parking citations. • Reviews alternatives for payment with customers and monitors payment status of accounts. • Ensure all accounts are worked within client standards and Federal Regulations. • Work within regulations, department/division and Compliance Policies. • Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications. • Maintains proper documentation for discussions with customers and enters information into computer. • Adheres to dialer schedule and work standards. • Other duties assigned by management.