• Communicate with customers about their parking citations. • Provides excellent service to outbound/inbound callers related to parking citations, municipal debt, toll charges and toll violations. • Communicate with customers to collect delinquent funds and bring final closure to past due accounts. • Establish contact with customers for the purpose of collecting delinquent funds and bringing to final closure past due amounts while maintaining adherence to the spirit of all FDCPA regulations. • Persuade customers to pay amounts due to unpaid parking citations. • Reviews alternatives for payment with customers and monitors payment status of accounts. • Ensure all accounts are worked within client standards and Federal Regulations. • Work within regulations, department/division and Compliance Policies. • Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications. • Maintains proper documentation for discussions with customers and enters information into computer. • Adheres to dialer schedule and work standards. • Other duties assigned by management.