Role Description We are seeking a motivated and customer-oriented Help Desk Specialist to join our growing team at Granite Transformations. The ideal candidate will have a strong technical background and possess excellent communication skills. Your role will be to provide efficient and effective technical support to our clients and help them with any technical issues they may encounter. - Provide technical support, troubleshooting, and issue resolution for customers via email, phone, or remote sessions. - Document all customer interactions accurately and efficiently in our ticketing system. - Identify, research, and resolve customer issues in a timely manner. - Escalate unresolved issues to the appropriate team or department. - Collaborate with other teams to identify and resolve system or network problems. - Test and evaluate technical solutions to ensure they meet the required specifications. - Install, configure and maintain hardware, software, and peripherals. - Maintain customer satisfaction by providing prompt and courteous service. Qualifications - Bachelor's degree in Information Technology or related field, or equivalent work experience. - Minimum of 2 years of experience in technical support or help desk environment. - Knowledge of computer hardware, operating systems, and software. - Strong troubleshooting and problem-solving skills. - Excellent written and verbal communication skills. - Customer-focused and ability to handle difficult customer situations with empathy and professionalism. - Ability to work independently and in a team environment. - Good time management and organizational skills. - Certification in Microsoft and/or other relevant technologies is preferred. Benefits - Competitive salaries. - Health benefits. - Opportunities for career growth and development. Company Description Granite Transformations is a leading home remodeling company that specializes in natural and engineered stone surfaces, as well as cabinet refacing. We provide high-quality products and services to homeowners looking to upgrade their homes. Our company prides itself on our dedication to excellence and customer satisfaction.

• Handling IT incidents for business clients (hardware, software, network, access rights) • Working with the ticketing system: creating, prioritizing, tracking, and escalating tickets in accordance with SLAs • Support for business‑critical applications and coordination with external service providers when necessary • Professional customer communication and clear, easy‑to‑understand explanations of technical solutions • Maintaining documentation and knowledge bases • Proactive system monitoring

• Bearbeitung von IT‑Störungen für Geschäftskunden (Hardware, Software, Netzwerk, Zugriffsrechte) • Arbeiten im Ticketsystem: Erstellung, Priorisierung, Nachverfolgung und Eskalation von Tickets gemäß SLA • Support für geschäftskritische Anwendungen und ggf. Abstimmung mit externen Dienstleistern • Professionelle Kundenkommunikation und verständliche Erklärung technischer Lösungen • Pflege von Dokumentationen und Wissensdatenbanken • Proaktives Monitoring von Systemen und Reaktion auf Warnmeldungen

Role Description Competitive Innovations LLC (CI) offers remote internship opportunities designed to give early career students hands-on experience with modern Microsoft technologies, cybersecurity, web development, and digital transformation. Our interns work alongside experienced teams on real projects that support public and private sector clients, gaining practical skills while contributing to meaningful, mission-driven work. CI is seeking a student software engineering intern to support the development of SmartCIte, a platform that transforms crawled websites into fully populated CMS instances. In this role, the intern will work alongside experienced engineers to: - Implement scoped features and bug fixes across a TypeScript-based stack spanning backend services, frontend applications, CLI tooling, and CMS integrations. - Contribute to core stages of the content pipeline, including HTML parsing, transformation, structured content generation, and downstream CMS modeling. - Build and refine web pages, layouts, and reusable UI components in modern React- and Next.js-based frontends. - Extend and maintain CMS schemas, content collections, field configurations, and database migrations. - Develop and maintain automated test coverage for application logic, UI behavior, and end-to-end workflows. - Run, troubleshoot, and support the local development environment and its dependent services. This is a learning-focused role. The ideal candidate is curious, persistent, and eager to read and learn from existing code and documentation. Qualifications - Currently enrolled in a Computer Science or related degree program, with at least one year of completed coursework, including introductory programming and data structures. - Working knowledge of at least one programming language and core programming concepts (functions, data structures, control flow, basic algorithmic thinking). - Familiarity with web fundamentals: HTML, and either JavaScript or another C-family language you can transfer from. - Basic command-line comfort (navigating directories, running commands) and basic Git (clone, branch, commit, push). - Able to read existing code and documentation to understand a system before modifying it. - Strong written communication and the reliability to follow through on committed tasks. Requirements - Proof of residency in a U.S. Small Business Administration (SBA)–designated Historically Underutilized Business Zone (HUBZone) is required prior to starting and must be maintained throughout employment. - 2nd or 3rd year college student majoring in Computer Science, Cybersecurity or other IT related field. - Hours: 10 hours per week / 40 hours per month minimum. Benefits - During this internship, students will have opportunities to build new technical skills and may pursue related professional certifications. - CI will sponsor and maintain any Microsoft professional, or cloud certifications earned, through our participation in the Microsoft Partner Network program. Company Description Competitive Innovations (CI) is a technology partner and trusted advisor to government and industry customers with critical demand for information technology, program management, cyber security, mission support, and secure high integrity web-based solutions. Founded in July 1999, CI’s dedicated professional team is committed to excellence, persistence, and agility in solving complex challenges and delivering innovative solutions. - CI is an SBA HUBZone certified small business concern. - Microsoft Gold Certified Partner/CSP. - Kentico Gold Partner. - U.S. General Services Administration (GSA) Federal Supply Schedule Multiple Award Schedule (MAS) prime and Navy SeaPort-NxG prime contractor. Competitive Innovations, LLC is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other classification proscribed under federal, state, or local law.