• Handling IT incidents for business clients (hardware, software, network, access rights) • Working with the ticketing system: creating, prioritizing, tracking, and escalating tickets in accordance with SLAs • Support for business‑critical applications and coordination with external service providers when necessary • Professional customer communication and clear, easy‑to‑understand explanations of technical solutions • Maintaining documentation and knowledge bases • Proactive system monitoring

• Bearbeitung von IT‑Störungen für Geschäftskunden (Hardware, Software, Netzwerk, Zugriffsrechte) • Arbeiten im Ticketsystem: Erstellung, Priorisierung, Nachverfolgung und Eskalation von Tickets gemäß SLA • Support für geschäftskritische Anwendungen und ggf. Abstimmung mit externen Dienstleistern • Professionelle Kundenkommunikation und verständliche Erklärung technischer Lösungen • Pflege von Dokumentationen und Wissensdatenbanken • Proaktives Monitoring von Systemen und Reaktion auf Warnmeldungen

Role Description Competitive Innovations LLC (CI) offers remote internship opportunities designed to give early career students hands-on experience with modern Microsoft technologies, cybersecurity, web development, and digital transformation. Our interns work alongside experienced teams on real projects that support public and private sector clients, gaining practical skills while contributing to meaningful, mission-driven work. CI is seeking a student software engineering intern to support the development of SmartCIte, a platform that transforms crawled websites into fully populated CMS instances. In this role, the intern will work alongside experienced engineers to: - Implement scoped features and bug fixes across a TypeScript-based stack spanning backend services, frontend applications, CLI tooling, and CMS integrations. - Contribute to core stages of the content pipeline, including HTML parsing, transformation, structured content generation, and downstream CMS modeling. - Build and refine web pages, layouts, and reusable UI components in modern React- and Next.js-based frontends. - Extend and maintain CMS schemas, content collections, field configurations, and database migrations. - Develop and maintain automated test coverage for application logic, UI behavior, and end-to-end workflows. - Run, troubleshoot, and support the local development environment and its dependent services. This is a learning-focused role. The ideal candidate is curious, persistent, and eager to read and learn from existing code and documentation. Qualifications - Currently enrolled in a Computer Science or related degree program, with at least one year of completed coursework, including introductory programming and data structures. - Working knowledge of at least one programming language and core programming concepts (functions, data structures, control flow, basic algorithmic thinking). - Familiarity with web fundamentals: HTML, and either JavaScript or another C-family language you can transfer from. - Basic command-line comfort (navigating directories, running commands) and basic Git (clone, branch, commit, push). - Able to read existing code and documentation to understand a system before modifying it. - Strong written communication and the reliability to follow through on committed tasks. Requirements - Proof of residency in a U.S. Small Business Administration (SBA)–designated Historically Underutilized Business Zone (HUBZone) is required prior to starting and must be maintained throughout employment. - 2nd or 3rd year college student majoring in Computer Science, Cybersecurity or other IT related field. - Hours: 10 hours per week / 40 hours per month minimum. Benefits - During this internship, students will have opportunities to build new technical skills and may pursue related professional certifications. - CI will sponsor and maintain any Microsoft professional, or cloud certifications earned, through our participation in the Microsoft Partner Network program. Company Description Competitive Innovations (CI) is a technology partner and trusted advisor to government and industry customers with critical demand for information technology, program management, cyber security, mission support, and secure high integrity web-based solutions. Founded in July 1999, CI’s dedicated professional team is committed to excellence, persistence, and agility in solving complex challenges and delivering innovative solutions. - CI is an SBA HUBZone certified small business concern. - Microsoft Gold Certified Partner/CSP. - Kentico Gold Partner. - U.S. General Services Administration (GSA) Federal Supply Schedule Multiple Award Schedule (MAS) prime and Navy SeaPort-NxG prime contractor. Competitive Innovations, LLC is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other classification proscribed under federal, state, or local law.

• Lead, mentor, and develop a team of engineers and administrators responsible for enterprise productivity and collaboration platforms. • Oversee and help coordinate 24x7x365 operational support coverage, including on-call rotations, escalation management, and incident response processes. • Act as a senior technical escalation point for complex incidents, outages, integrations, and platform-related issues. • Evaluate emerging technologies, AI capabilities, automation opportunities, and collaboration tooling enhancements. • Manage day-to-day operations, administration, governance, and lifecycle management of enterprise application integrations and connected services. • Drive operational excellence through ITSM and ITIL-aligned processes including Incident, Problem, Change, Request, Knowledge, and Major Incident Management.