Role Description Globe Life is seeking a highly organized and detail-oriented Benefit Coordinator to join our dynamic team. In this role, you will be responsible for guiding our union and association members through the process of selecting the right benefits program for their families' specific situation through a needs analysis and completing any necessary paperwork. - Strong communication skills - Excellent problem-solving abilities - Passion for helping families - 100% remote work from home opportunity - No experience required; however, experienced individuals are encouraged to apply - Basic computer knowledge highly recommended Qualifications - Strong communication skills - Excellent problem-solving abilities - Passion for helping families Requirements - No experience required; however, experienced individuals are encouraged to apply - Basic computer knowledge highly recommended Benefits - Paid weekly - Competitive pay - Benefits after 90 days - Opportunities for professional growth and development Company Description Globe Life is a global leader in providing innovative and comprehensive employee benefits solutions. We are committed to creating a positive and supportive work environment where employees can grow, develop, and thrive. - Values collaboration, excellence, and the well-being of our employees - Opportunity to make a real impact on the lives of our union and association members

Role Description Lead and manage the Enterprise Project/Portfolio Management Office (GTPMO) Operations. Develop and facilitate enterprise Project and Portfolio Management processes and reporting. Monitor compliance to the standards. Serve as the overall subject-matter expert in Project and Portfolio Management Operations knowledge areas. Provide leadership and insights on company-priority programs and projects. - Leads and manages a team of professionals responsible for enterprise project portfolio management operations. - Lead multiple projects and/or EPMO services and apply efficient and innovative solutions to supporting systems, hardware, software, networking, programming, and/or applications problems. - Partner with IT Shared Services and Finance to lead the annual portfolio funding process and maintain funding standards. - Enhance portfolio prioritization, reporting, and operational processes to improve decision-making and transparency. - Manage staff through hiring, training, evaluating, coaching, and disciplining of direct reports. - Provide mentoring and coaching to team members through performance evaluation and identifying development opportunities; continually developing project team competencies. - Establish and promote industry-recognized project management best practices and standards. - Responsible for the central repository for Projects, PM tools, templates, and historical data. - Establish and maintain a process for monitoring and reporting on compliance to adopted PMO policies, processes, and procedures. - Perform strategic planning and maintain alignment of projects with RGA’s strategic direction. - Responsible for providing the Project Portfolio Management reporting tools, metrics, and dashboards to the Governance Committees and the IT Balanced Scorecard construct including Quarterly Performance Packages. - Ensure that projects provide the necessary project metrics to the portfolio management reporting process. - Provide a program to ensure continued utilization and maturation of best practice project management operations standards and methodologies. - Provide the RGA Project Management methodology onboarding orientation for all Project Managers. - Develop and maintain effective business relationships, coordinating service delivery in line with negotiated Service Commitments. - Take ownership of the relationship, ensure that business partner’s objectives are met, and gain mutual understanding when the objectives are not feasible. - Manage the business partner’s application portfolio by understanding and communicating needs to internal IT project teams and external vendors. - Ensure properly defined and communicated project requests. - Support business partners, Technology Partners, and Product Teams in developing business requirements and business cases ensuring IT requests are understood and properly supported by all stakeholders; ensuring the integrity of the RGA IT Project Initiation process. Qualifications - Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent experience required. - Master’s degree in Arts/Sciences (MA/MS) and/or LOMA certification preferred. - 10+ Years experience in project management, portfolio management, and resource management required. - 5+ Years management experience required. - Direct experience in leading a PMO build out and managing/running a PMO required. - 10+ Years running or operating within PMO function as well as operations and support of an enterprise application/platform preferred. - Application Portfolio management experience preferred. - Previous experience managing large international, global projects. - Effective management of projects with virtual teams preferred. - Six Sigma / Lean Process Evaluation / Improvement Preferred. - Microsoft Certification Preferred. - PeopleSoft Certification Preferred. Skills & Abilities - Highly advanced project management and systems analysis skills. - Advanced oral and written communication skills. - Highly advanced people management skills. - Advanced interpersonal skills. - Advanced analytical and problem-solving skills. - Advanced knowledge of broad business and finance related practices. - Advanced ability to work well within and manage a team. - Ability to manage multiple projects and/or sub-teams simultaneously. - Proficient in systems operations and project management methodologies. - Excellent planning and organizational skills. - Insurance and/or reinsurance industry knowledge preferred. Benefits - Gain valuable knowledge from and experience with diverse, caring colleagues around the world. - Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought. - Join the bright and creative minds of RGA, and experience vast, endless career potential. - Compensation Range: $126,710.00 - $188,840.00 Annual. - Annual bonus plan and eligibility for participation in long-term equity incentive plan. - Full range of health, retirement, and other employee benefits.

Role Description The IT Junior Service Delivery Executive (JSDE) drives and supports IT Service Delivery across the ES Sector, ensuring the effective delivery of IT projects and services to the business. This role serves as a key member of the Customer Relationship Management team, strengthening business partnerships, maintaining operational discipline, and supporting compliance with IT processes and standards. The JSDE provides day‑to‑day support to the Service Delivery Executive (SDE) and contributes to a culture that attracts, develops, and retains high‑caliber IT professionals. The JSDE is responsible for supporting sector-focused IT operations, coordinating cross-functional activities, and ensuring service consistency across IT towers. This role requires strong analytical, communication, and influencing skills, as well as the ability to work across multiple functions and manage stakeholder expectations. Primary Responsibilities - Business Partnership & Relationship Management - Collaborate with ES business partners to understand IT requirements, priorities, and impacts to business operations. - Build and maintain trusted working relationships across functions and provide executive-ready communication that supports informed decision-making. - Represent Service Delivery in project meetings, providing guidance on issues impacting cost, schedule, or delivery quality. - Incident, Request & Escalation Management - Monitor and manage ES incidents and service requests to ensure accuracy, proper disposition, and timely resolution. - Lead BTO escalations, coordinating with Enterprise IT and ES IT for effective handoffs and issue closure. - Serve as the first point of contact for outages and disruptions, providing timely updates, coordinating resolution, and following up on root cause analyses. - Support after-hours escalation needs during unplanned outages or major events. - Demand Management & Process Compliance - Drive consistency, accuracy, timeliness, and completeness of sector IT demand using standard IT processes. - Support monthly and quarterly demand tracking, highlighting risks, issues, and opportunities for process improvement. - Assist in maintaining process discipline across IT operations, ensuring compliance with IT governance and cyber assurance requirements. - Cross‑Team Coordination & Information Flow - Coordinate IT points of contact to ensure alignment, awareness, and effective communication across disciplines. - Facilitate information flow on sector priorities, issues, and resolutions to improve collaboration and responsiveness. - Work with ESSIT teams to evaluate trending data, identify outliers, and recommend improvements that elevate the user experience. - Ticket Quality & Operational Excellence - Perform Tier 2/Tier 3 ticket management, ensuring queue accuracy, proper routing, and quality resolution. - Hold resolver teams accountable for ticket quality and aging performance. - Asset, Licensing & Financial Support - Review and optimize software licensing for consolidation, cost savings, and renewal process improvements. - Support the transition of telecomm invoices and software costs from local ownership to standard enterprise processes. - Service Delivery Support & Operational Readiness - Participate in recurring service delivery meetings, serving as delegate for the SDE when required. - Maintain sector EUC pilot user lists, coordinate communications, and support EUC awareness of changes impacting labs, factories, or specialized environments. Qualifications - Bachelor’s Degree and 4 years of relevant work experience, or equivalent experience. - Strong knowledge of IT service delivery, cyber assurance/compliance, operations, and standard IT processes. - Demonstrated experience implementing IT systems or process improvements that enhance business performance. - Ability to manage both internal and external stakeholders to deliver technology solutions. - Strong influencing, written, verbal, and presentation skills. - Self-directed, detail-oriented, and able to maintain an executive presence. - Ability to work across multiple IT and business functions to build trusted working relationships. - Ability to follow structured processes while also identifying improvement opportunities. - Proficiency with MS Office, ITIL v4 Foundations, Customer Service skills, and analytical thinking. Preferred Education, Experience, & Skills - ITIL Foundation certification. - Experience with enterprise-scale service organizations or defense/aerospace environments. - Understanding of project management fundamentals (e.g., P&A, resource planning, phase gates referenced in internal processes). - Ability to facilitate cross-team syncs, information flow, and governance routines. Pay Information Full-Time Salary Range: $118095 - $200762. Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Benefits - Health, dental, and vision insurance. - Health savings accounts. - 401(k) savings plan. - Disability coverage. - Life and accident insurance. - Employee assistance program. - Legal plan. - Discounts on home, auto, and pet insurance. - Paid time off and paid holidays. - Other types of leave including paid parental, military, bereavement, and any applicable federal and state sick leave. - Participation in the company recognition program to receive monetary or non-monetary recognition awards. - Other incentives may be available based on position level and/or job specifics.

• Leading, coaching, and developing a team of IT Associates, Specialists, and Senior Specialists through regular 1:1s, feedback, and structured growth planning • Setting clear expectations, driving accountability, and ensuring ownership of outcomes—not just task completion • Establishing team priorities and translating leadership direction into clear, actionable work plans • Managing day-to-day workload across tickets, incidents, requests, projects, and operational tasks • Monitoring and improving SLA performance through Freshservice, including reporting, review cycles, and continuous improvement • Identifying performance gaps early and addressing them through coaching, documentation, and clear expectations • Owning team KPIs and operational metrics, providing visibility through Smartsheet dashboards • Conducting audits of current processes and building a roadmap to modernize, automate, and streamline operations • Partnering with engineering and automation teams to reduce manual, repetitive work • Standardizing documentation, runbooks, and SOPs to improve consistency and knowledge sharing • Managing team capacity, resource allocation, and workload balancing across competing priorities • Overseeing on-call rotations and ensuring equitable distribution of responsibilities • Serving as the primary point of contact for stakeholders and maintaining strong cross-functional relationships • Communicating status, risks, and priorities clearly to both technical teams and business stakeholders • Driving adoption and continuous improvement of Freshservice and Smartsheet for operational management and reporting