• Serving as the strategic lead and primary business owner across a portfolio of accounts • Designing and guiding multi-channel strategies across Paid Search, Social, Programmatic, Video, CTV, YouTube, Retail Media, and emerging platforms • Translating client KPIs, unit economics, and growth goals into structured media investment frameworks and budget allocations • Leading executive-level client engagements including QBRs, annual planning sessions, and high-stakes strategic presentations • Identifying same-store growth and expansion opportunities while partnering with Business Development on new opportunities • Owning account health metrics including retention, revenue growth, profitability, and delivery quality • Ensuring all deliverables meet strategic standards, align with SOWs, and drive measurable impact • Partnering closely with Analytics teams to operationalize MTA, MMM, incrementality testing, and advanced measurement frameworks • Driving structured test-and-learn roadmaps that unlock performance gains and future-ready innovation • Acting as the connective tissue between media, analytics, creative, and client leadership to ensure seamless, integrated execution • Leading and mentoring channel team members, fostering accountability, growth, and high performance • Elevating internal processes, planning rigor, and strategic storytelling standards across the organization • Staying ahead of industry trends, emerging platforms, and technology shifts to proactively guide client evolution

• Own and continuously refine KOHO's credit strategies across all lending products, including approval criteria, credit limits, pricing, and policy exceptions • Analyze existing customer segmentation and credit performance data to identify underserved or mispriced segments • Develop and test new segmentation strategies that expand access to credit for creditworthy Canadians while maintaining sound portfolio quality • Partner with Product, Engineering, Data and second line Credit Risk teams to develop documented rationale and address key risks while implementing policy changes and new decisioning logic • Synthesize portfolio performance data — delinquency, loss rates, vintage curves, revenue & utilization — into clear strategic insights and recommendations for leadership • Identify emerging risk trends or shifts in borrower behaviour early, and propose mitigating actions • Monitor macroeconomic signals, regulatory developments, and competitive dynamics that could affect KOHO's lending strategy • Define the risk framework for new lending initiatives and product expansions • Build and maintain financial models to assess the risk-return trade-offs of different segmentation strategies, credit policy changes, and new product structures • Quantify the expected P&L impact (NII & charge-offs) of strategic credit decisions • Develop scenario and sensitivity analyses to stress-test assumptions under different economic conditions • Support the annual planning process with bottom-up credit P&L forecasts by product and segment • Develop a deep understanding of the risk characteristics of KOHO's borrower base — income stability, payment behaviour, debt load, credit bureau attributes — and how these interact with product design • Build and monitor risk scorecards and early warning indicators to detect portfolio deterioration • Evaluate external data sources and alternative data signals that could improve credit decisioning • Contribute to credit risk reporting for the leadership team and, as relevant, the Board

• Design and run the funnel: Build the high-volume recruiting funnel for the program, manage it against conversion, time-to-hire, and cost-per-qualified-contractor targets, and continuously diagnose and fix leaks. • Generate supply where demand exists: Own recruitment marketing and ad spend across job boards, sponsored jobs, geo campaigns, referral programs, and landing pages to keep 4,000 locations staffed. • Architect the recruiting operations stack: Evaluate, configure, and optimize the ATS / high-volume recruiting platform, including workflows, automation, stage definitions, tagging, integrations, dashboards, and compliance handoffs. • Run a disciplined 1099 onboarding process: Partner with Legal, Finance, and Operations to ensure clean contractor classification, W-9 / tax collection, contractor agreements, and background checks where applicable. • Make it reproducible: Codify everything into documented, repeatable processes, templates, and operating cadences that scale beyond this one customer to the rest of our programs.

Director, Associate UX - Revenue Strategy Location: Bethesda United States Job Description: JOB SUMMARY The Director, Associate UX - Revenue Strategy reporting to the VP, Experience Design + Innovation within the Business Transformation Office, plays a critical role in creating industry-leading associate-facing (employee, owner- and franchise-facing) digital experiences across the full portfolio of Marriott brands. The ideal candidate must be able to think strategically, obsess about the associate and implement at scale, all while fostering cohesion across the customer and associate journey. The ideal candidate has experience rooted in an empathetic understanding of both the associate's physical and digital environments and where the two connect/overlap. The Director leads the design of on-property user experiences, with a keen focus on data-driven, best-in-class product design from both the travel industry and other key disruptors/innovators (think mobile, Web, voice, etc.). This UX leader advances digital experiences that deliver on both revenue conversion and emotional engagement to foster loyalty. Acts as a senior thought partner to Product and Domain leadership, influencing product vision, roadmap sequencing, and experience-driven prioritization decisions across the Revenue Strategy portfolio. This role serves as the Design Lead for the Revenue Strategy domain, partnering closely with Product, Revenue Management, Data, and Technology leaders to translate revenue strategy into intuitive, decision-centric product experiences. The Director provides design leadership across multiple products within the domain, with a particular focus on Adaptive Pricing and Inventory and Yield, ensuring experiences work together as a cohesive system rather than independent tools. A strong portfolio is critical. Your portfolio should showcase experience in UX and interaction design, particularly highlighting simplicity and ease of use. Diversity of projects is as important as curation to choose a solid collection of outcomes. Candidates should be prepared to discuss their role in leading and executing the work included in the portfolio. CANDIDATE PROFILE Education and Experience Required - 8+ years experience in digital product design, 5+ as a manager, with demonstrated leadership experience across platforms - 4-year undergraduate degree, with bachelor's degree in relevant discipline, or equivalent experience - Demonstrated success in end-to-end UX design for specific digital products; ideally with associate/employee-facing and/or enterprise products - Solid background/understanding of UX, design thinking, methodology, and design operations; passion for DesignOps and how to build, scale, train, and refine teams, tools, and processes/deliverables - Proven experience delivering concepts, user flows/ journeys, wireframes, prototypes, etc. across platforms (desktop, mobile web, app, etc.) with inclusivity in mind - Provides oversight and direction to achieve a cohesive user experience that fosters synergy between the digital and physical experience - Understands and advocates for associate needs and how those manifests through digital experiences - Promotes UX best practices drawn from a variety of disciplines (within and beyond hospitality) - Proactively maintains a keen focus across product areas to ensure journey-wide synergy - Communicates through appropriate visuals and deliverables - Oversees the design work with resources both internal to Marriott and external Education and Experience Preferred - Demonstrated strong presentation, negotiation, and persuasion skills - Demonstrates self-confidence, energy, and enthusiasm in leading and influencing teams - Is adept at explaining complicated concepts through clear visuals to facilitate understanding across the organization - Proven ability to lead and work with cross-functional teams in support of specific business priorities, work well with counterparts from various business functions, and influencing work of counterparts without direct reporting accountability, through strong interpersonal skills - Demonstrated ability to deliver results under challenging conditions, breaking complexity into understandable chunks, bringing ambiguity into focus - Ability to solve problems quickly, think creatively, and drive speed-to-market delivery, while optimizing outcomes - Strong grounding in general usability and transactional design best practices - Demonstrated success in managing large-scale, omni-channel digital platform design and development initiatives, ideally for a major, large-scale global digital app, web site, or other digital product within the commerce or travel space. - Experience with Agile / SAFE development methodologies preferred - Experience working with and managing offshore resources preferred - Proficency manageing and contributing to the evolving design system CORE WORK ACTIVITIES Goals - Sets and maintains personal development goals and works with leadership to set team goals - Helps direct reports with setting and maintaining personal development goals and provides feedback on progress to goals through review process - Provides discipline expertise and leadership to help meet department and company goals and KPIs Managing Work, Projects, and Policies - Meets deadlines once agreed upon; ensures teams and directs also meet deadlines - Provides regular status updates through appropriate channels - Successfully leads multiple tracks of work at once - Works based on priorities and ensures teams and direct reports are clear on their own priorities - Accepts critique and critiques work of others in a helpful and professional manner - Communicates in a timely and appropriate manner Executing and Supporting Design - Produces sketches, wireframes, personas, journey maps, flows, designs, motion specs, prototypes and/or presentations as needed to communicate experience design - Produces both innovative high-level design concepts as well as development-ready designs with specifications - Ensure a quality experience on live digital products by participating in the user acceptance testing process - Employ prototyping, user testing and research to inform your design work and thinking - Present and clearly communicate design solutions and rationale - Engage in critiques as well as share new learnings and case studies - Manage and contribute to the evolving design system - Challenge existing processes with new ways for the team to be more effective - Create and maintain design documentation Revenue Strategy Design Leadership - Shape and evolve the experience vision for Revenue Strategy products, aligning design decisions across the domain, supporting OKRs and economic outcomes - Lead design thinking for complex Revenue Strategy decisions, balancing usability with analytical rigor - Ensure experiences across products reflect a shared mental model for how revenue decisions are made - Partner with Product and Revenue leaders to influence roadmaps, prioritization, and tradeoff decisions Leadership & Management - Leads work done by both internal associates and external vendors - Manages vendor relationships - Provides oversight and leadership for multiple tracks of work, providing quality feedback to both internal associates and vendor resources to move design work forward - Thinks and works at both the strategic and executional levels; sees both the "forest" and the "trees" and guides teams accordingly Demonstrating and Applying Discipline Knowledge - Where appropriate, communicates through rapid hand sketched interfaces and flows rather than more time-consuming deliverables. - Provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation - Provides subject matter expertise on Associate Experience including associate needs and interactions to ensure optimal infusion throughout digital products - Provides information architecture / user experience / visual design oversight through review and critique for all products to promote a cohesive user experience - Produces both innovative high-level design concepts / strategy visualizations as well as development-ready designs with specifications - Partners closely with the Customer User Experience to ensure continuity across Customer and Associate channels, where applicable. - Works collaboratively with other sub-disciplines in User Experience as well as other teammates across the organization - Keeps skills up-to-date on industry trends and applies new knowledge to job, identifying strategic opportunities for competitive advantages through those findings Measurement and Analytics - With an evidence-based mindset, stay focused on continuously improving and re-evaluating the best business and user experience solutions across all channels and products - Comfortable with multiple qualitative and quantitative research methods, like surveys, usability testing, multivariate testing, A/B testing, etc. - Ability to take qual/quant dashboards/results and translate into an actionable design strategy - Uses tracking, metrics, segment data, and user research to inform design decisions - Collaborates with product managers to ensure priorities align with business objectives and KPIs - Uses various user research methodologies to get design feedback and iterates designs based on findings - Breaks down designs into options/variables for A/B or multi-variate testing Demonstrating and Applying Technical Knowledge - Understands web technologies and principles- like responsive design, front-end markup and libraries such as HTML, CSS, JavaScript, jQuery and Ajax methods, plus Content Management Systems, Web Services, Salesforce, and APIs-and uses this knowledge in collaboration with developers - Understands underlying technologies behind guest communications (email and chat), guest services (check-in/out, service requests, shuttle service), venue applications (dining, spa, golf), guest room entertainment, smart screens, property portal and internet services, etc. and uses this in collaboration with developers and operations teams working on related business processes - Expertise level understanding of design tools such as Figma, Sketch and Invision DSM and uses this knowledge in extending and maintaining a Design System - Keeps technical knowledge up-to-date and applies new knowledge to job Additional Responsibilities - Works and leads independently with minimal supervision, but knows when issues should be escalated to manager - Foster relationships with key partners within and beyond the digital space - Presents work with clarity and confidence; explains complex matters so that others can understand - Uses appropriate communication mechanisms (i.e. in-person conversation, Microsoft Teams chat, email, phone call) for each situation - Demonstrates self-confidence, energy and enthusiasm - Performs other reasonable duties as assigned by manager At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Pay Range (US/Canada/EMEA)$126,900-$168,800 annually