Customer Care Specialist 1
Location
Ohio
Posted
1 day ago
Salary
$15 - $24 / hour
Seniority
Junior
Job Description
Customer Care Specialist 1
Nordstrom
• Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers • Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts • Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts • Process orders and enter data into order entry system via incoming phone contacts • Track customer packages • Other duties as assigned
Job Requirements
- 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
- Excellent communication skills
- Ability to work in a fast-paced environment and demonstrate a high sense of urgency
- Understanding of computer systems and troubleshooting issues with minimal assistance
- Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
- A quiet, distraction free, secure home workspace
- Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly ( No Cellular Based, Satellite Internet, or Wi-Fi)
Benefits
- Medical/Vision
- Dental
- Retirement
- Paid Time Away
- Life Insurance
- Disability
- Merchandise Discount
- EAP Resources
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Care Representative – Advantage
Farmers InsuranceHeadquartered in Woodland Hills, California, Farmers Insurance is a leading insurance group offering a variety of policies for individuals and small businesses.
• Deliver exceptional customer service while proactively seeking solutions • Communicate with customers and agents via multiple channels (phone, chats, emails) • Receive and respond to inquiries related to insurance matters • Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions • Document customer interactions and outcomes thoroughly in the system
Registered Financial Customer Service Professional
EmpowerWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
• Answer incoming telephone inquiries regarding retirement plans from participants, employers, and third-party plan specialists • Process financial transactions upon request of callers • Explain past returns in comparison to economic environment; convey information in accordance with FINRA / SEC guidelines • Assist participants through navigation of the automated voice response system and website for financial transactions • Run disbursement quotes and respond to managerial feedback
Financial Customer Service Representative
EmpowerWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
• Work in collaboration with a team of associates and launch your financial services career in our call center! • Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory. • Provide excellent service within our call center for our customers’ retirement savings accounts • Educate and empower our customers without having to make cold calls or sales • Communicate critical plan updates and changes • Process contribution changes, loans, and withdrawals • Process general account changes upon direction from the customer
Bilingual Financial Customer Service Representative
EmpowerWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
• Responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers and third-party plan specialists • Provide excellent service within our call center for our customers’ retirement savings accounts • Educate and empower our customers without having to make cold calls or sales • Communicate critical plan updates and changes • Process contribution changes, loans, and withdrawals • Process general account changes upon direction from the customer
