• Generate >$7M annually in service and project business, paired with service agreements, through strategic and collaborative selling. • Develop and execute annual strategic account plans, including growth targets and performance reviews. • Proactive and ongoing communication with customers to understand their needs and review existing and new services • Navigate complex organizations to build champions and increase internal visibility. • Develop trusted relationships across customer organizations, embedding Smart Care into their daily decision-making. • Maintain and grow a robust sales pipeline, delivering monthly and annual sales forecasts. • Collaborate with Smart Care Operations and Customer Excellence to ensure seamless execution, adherence to customer requirements and service-level agreements. • Resolve customer issues through cross-functional coordination and continuous process improvement. • Analyze customer maintenance and repair data to uncover insights and growth opportunities. • Lead quarterly business reviews to present performance metrics and identify strategic initiatives.

• assess market dynamics and collaborate with practices and managed care teams to craft practice-specific payer strategies • lead development of scalable models for community-based advanced therapy programs • identify and prioritize opportunities to establish innovative payment models • direct payer contracting efforts for general practice services and advanced therapies, ensuring sustainable reimbursement • mentor and develop team members to support payer contracting and development of payer strategies • serve as a strategic liaison between providers, payers, and internal teams

• Develop and execute comprehensive account strategies for the VA, DoD, and Medicaid to achieve revenue, access, and formulary objectives. • Serve as the primary point of contact for assigned federal and state government accounts. • Build and maintain long-term, trusted relationships with key decision-makers, including pharmacy leadership, medical directors, procurement officials, and policy stakeholders. • Lead efforts related to formulary placement, preferred drug list (PDL) positioning, and coverage policies within VA, DoD, and Medicaid systems. • Partner with contracting, pricing, and legal teams to support federal supply schedule (FSS), national contracts, Medicaid rebate agreements, and other government pricing mechanisms. • Ensure compliance with government pricing regulations, including Medicaid Best Price, Federal Ceiling Price (FCP), and related reporting requirements. • Collaborate with Market Access leadership, Medical Affairs, Sales, and Trade teams to align federal account strategies with organizational objectives and “North Star” goals. • Provide federal and Medicaid customer insights to internal stakeholders to inform brand strategy, lifecycle planning, and forecasting. • Coordinate pull-through activities with field sales and account teams to maximize execution within approved compliance frameworks. • Monitor federal and state healthcare policy, legislative, and regulatory changes impacting VA, DoD, and Medicaid customers. • Assess the impact of policy changes on access, reimbursement, and utilization, and proactively adjust account strategies. • Represent the organization professionally in government meetings, industry forums, and relevant public-sector engagements. • Track account performance against objectives, including access metrics, utilization trends, and financial outcomes. • Prepare and deliver clear, data-driven account reviews, forecasts, and executive-level updates. • Ensure accurate documentation and reporting in CRM and internal systems.

• The Lead Director will be accountable for developing strategic partnerships to ensure Aetna has market leading discount and cost positions and high value, competitive networks • Strong focus on designing conceptual models, initiative planning, and negotiating high value contracts with the most complex and challenging hospital systems, integrated delivery systems and large groups • Contracting responsibilities include Medicare and Commercial • Key focus on building strong relationships with providers and developing and executing contract strategies • Accountable for cost arrangements within defined groups • Collaborates cross-functionally to manage provider compensation and pricing development activities • Responsible for identifying and managing cost issues and collaborating cross-functionally to execute significant cost saving initiatives • Represents company with high visibility constituents, including customers and community groups • Helps mentor and develop others within the department by providing shadowing opportunities