• Resolving complex, higher-dollar unpaid/denied claims for long-term care (LTC), skilled nursing facility (SNF) or intermediate care facility (ICF) claims. • Preparing and submitting claims to Medicare, Medicaid, and private insurers; ensuring compliance with federal and state billing regulations (including UB-04 and RAI/MDS requirements); verifying coverage and eligibility; and resolving claim denials or discrepancies. • Coordinating with clinical, admissions, and finance teams to ensure accurate documentation, maintaining patient billing records, and optimizing reimbursement through proper coding and timely claim submission. • Possessing knowledge of LTC billing systems, reimbursement models, and payer guidelines is essential. • Identifying and reporting trends found during the account resolution process such as CPT/HCPCS errors/deletions, duplicate claims, revenue code mapping mismatches, missing charges, no claim on file. • Performing financial account assessment functions including but not limited to adjustments and determining balance to patient. • Working within client systems to complete rebill functions. • Performing administrative functions including but not limited to medical record submissions, billing claims, patient assistance outreach, obtaining documents from client systems and insurance plan code updates, review corrected claim requests and approve for client assistance or correct the bill within client platform, review and submit payment verification assistance requests. • Maintain familiarity with client preferences and known issues across multiple client accounts. • Support special projects for clients as needed.

• Helping people whose homes have been damaged by an event • Assisting businesses whose operations have been disrupted and individuals whose projects have been unintentionally affected • Independent handling and settlement of property and liability claims with a focus on building damage (structural and civil engineering) • Conducting on-site inspections and damage assessments • Independently preparing expert reports, assessments and statements • Assessing causes of damage, extent of damage and remediation costs • Coordinating and liaising with all relevant parties (insurers, policyholders, service providers, other experts, etc.) • Ensuring quality- and customer-oriented claims handling

• Build and maintain relationships with educators and school employees • Identify client needs and recommend insurance and financial solutions • Generate new business through referrals, school partnerships, and networking • Retain and renew policies while delivering exceptional service • Cross-sell auto, home, life, and retirement products • Participate in community and educator-focused events

• Answer inbound warm leads from potential members who are interested in our pet insurance policies. • Use a consultative approach to understand each member’s unique needs and tailor insurance solutions accordingly. • Present the value of Trupanion's pet insurance policies, emphasizing benefits over price. • Maintain call control and guide conversations effectively to achieve successful enrollment. • Provide detailed information about policies, coverage options, and address any members questions or objections. • Accurately enroll pets in policies, ensuring thorough collection and documentation of necessary information. • Serve as a dedicated point of contact for current members, addressing policy inquiries, providing guidance, and ensuring their overall satisfaction is met every step of the way. • Handle inquiries from current members expressing their intention to cancel their pet insurance policy.