Role Description The Buildings Systems Group is seeking a Building Operations and Controls Engineer to join our team of building controls experts working to improve energy and water efficiency and resilience, test and demonstrate new technologies and methodologies, and facilitate complex controls systems integration in federal and commercial facilities. This position offers a unique opportunity to develop, demonstrate, and learn from novel approaches to Building Re-tuning™, building control systems integration, and predictive fault detection and diagnostics. We are looking for candidates with familiarity and practical experience with: - Building HVAC control systems (design, programming, commissioning, or operations) - Analyzing control system data to optimize building performance - Developing diagnostic and prognostic methods to enable more timely and proactive operation and maintenance of buildings and HVAC systems PNNL’s Buildings Systems Group performs applied research to enhance energy and water efficiency, occupant productivity, and resilient operation of buildings and their connected energy and water systems. Our core research capabilities span building performance evaluation, building control system optimization, and site-level assessment and planning for energy and water resilience. The successful candidate will be accountable to: - Project Managers and/or Task leads for performing assigned roles, following applicable project and field procedures, and performance of assigned tasks on time and within budget. - The Buildings Systems Group Leader and Team Leader for staff development, performance evaluation, and operational discipline (e.g., safe operations). The candidate we are looking for is an individual who has a recognized reputation of applying building science and engineering principles and theories to proposing new ideas and solving buildings operations and controls challenges in federal and commercial facilities. The individual will: - Provide guidance on assignments to more junior staff - Develop technical approaches to solve building controls and HVAC-related research challenges - Lead development of technical products, such as technical reports and journal articles - Present at national conferences and technical forums - Define and lead projects/tasks, reporting results on time and on budget - Provide leadership to proposals for new work - Team with staff across the group and division to share resources and optimize approaches - Mentor junior staff and/or students Qualifications - Minimum Qualifications: - BS/BA and 2 years of relevant experience -OR- - MS/MA -OR- - PhD - Preferred Qualifications: - Graduate degree in Mechanical Engineering, Building Science, Architectural Engineering, or a related field - Experience analyzing building- or campus-scale energy and water systems to evaluate performance and identify opportunities for energy and water efficiency improvements (e.g., ASHRAE Level II) - Experience using whole-building energy modeling and simulation tools (e.g., eQUEST, EnergyPlus) - Experience analyzing building automation system (BAS) or building control system data to evaluate HVAC system performance and identify operational improvement opportunities - Experience supporting experimental research, technology demonstrations, or pilot projects - Experience using programming or scripting languages (e.g., Python, R) for data analysis, automation, or visualization - Experience supporting research or engineering projects at Department of Defense (DoD) installations or other federal facilities - Demonstrated ability to collaborate effectively within multidisciplinary and geographically distributed teams - Demonstrated ability to communicate technical concepts clearly through written reports, presentations, and interactions with project sponsors and stakeholders - Demonstrated initiative, curiosity, and commitment to continuous learning in building energy systems, energy efficiency, and resilience - Ability and willingness to travel up to 25% to support field work, technology demonstrations, sponsor engagements, and other project-related activities Requirements - U.S. Citizenship - Background Investigation: Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified matter in accordance with 10 CFR 710, Appendix B - Drug Testing: All Security Clearance positions are Testing Designated Positions, which means that the applicant selected for hire is subject to pre-employment drug testing, and post-employment random drug testing - Note: Applicants will be considered ineligible for security clearance processing by the U.S. Department of Energy if non-use of illegal drugs, including marijuana, for 12 months cannot be demonstrated Benefits - Medical insurance - Dental insurance - Vision insurance - Robust telehealth care options - Several mental health benefits - Free wellness coaching - Health savings account - Flexible spending accounts - Basic life insurance - Disability insurance* - Employee assistance program - Business travel insurance - Tuition assistance - Relocation - Backup childcare - Legal benefits - Supplemental parental bonding leave - Surrogacy and adoption assistance - Fertility support - Employees are automatically enrolled in our company-funded pension plan* and may enroll in our 401 (k) savings plan with company match* - Employees may accrue up to 120 vacation hours per year - Employees may receive ten paid holidays per year

• Support US-based clients through onboarding, platform adoption, and locator support. • Learn the business by performing the day-to-day operational work yourself. • Identify trends in client questions, support activity, and platform usage. • Investigate issues and recommend practical improvements. • Improve SOPs, onboarding materials, and internal documentation. • Share operational insights and product feedback with management and engineering. • Coordinate with internal teams to resolve client issues.

• Consultant lifecycle — end to end. From the moment a placement is confirmed to the day a consultant exits, you own the experience. Onboarding, check-ins, contract renewals, offboarding — all of it, across 10+ countries. • Multi-country compliance and EOR management. You'll personally manage our EOR provider relationships across active markets. Visa and right-to-work processes, payroll accuracy, country-specific compliance — this is yours to own, not delegate. • Client operations. You're the primary point of contact when things need to be resolved. Client escalations, invoicing coordination alongside RevOps, PSA administration, vendor and IT management — the infrastructure that keeps the business running. • Your team. You'll lead a Consultancy Engagement Lead and two Consultancy Engagement Coordinators — setting standards, running 1:1s, developing each person, and building a team that performs under pressure.

• Serve as the primary business owner and relationship manager for Medical Guardian's monitoring center partners. • Establish, monitor, and enforce performance expectations, service levels, and operational standards with monitoring vendors. • Analyze monitoring center performance data and trends to identify opportunities for improvement and risk mitigation. • Drive continuous improvement initiatives focused on alarm handling, response times, service quality, operational efficiency, and member experience. • Conduct regular business reviews with monitoring partners and hold vendors accountable for achieving agreed-upon performance targets. • Monitor agent performance, automation effectiveness, workflows, and downstream operational processes to ensure reliable and consistent execution. • Ensure alarm monitoring protocols, operational procedures, and data management processes support ongoing compliance requirements, regulatory expectations, and business standards. • Develop, maintain, and govern standard operating procedures (SOPs) related to monitoring operations and alarm handling. • Partner cross-functionally with Operations, Technology, Product, Member Services, Training, Compliance, and Executive Leadership to ensure monitoring operations support evolving business needs. • Track, analyze, and report key operational metrics and performance indicators to stakeholders across the organization. • Provide timely communication regarding performance results, emerging risks, operational issues, outages, and service disruptions. • Lead vendor accountability efforts related to incident management, root cause analysis (RCA), corrective actions, and long-term mitigation planning. • Identify and proactively address member experience issues impacting customer retention, satisfaction, and operational effectiveness. • Monitor and evaluate member attrition trends related to monitoring experiences and partner with stakeholders to implement corrective actions. • Build, recruit, onboard, train, and lead a Quality Assurance team supporting Member Experience operations. • Design and implement scalable quality monitoring programs, evaluation frameworks, and performance review processes. • Develop quality scorecards, audit methodologies, reporting mechanisms, and coaching processes. • Partner with department leaders to establish quality standards and performance expectations across customer-facing teams. • Deliver actionable quality insights and recommendations that improve agent performance, customer outcomes, and operational consistency. • Evaluate, select, and implement quality monitoring technologies, including AI-powered quality management and analytics solutions. • Create and maintain quality documentation, workflows, templates, and governance standards. • Lead ongoing calibration efforts to ensure consistency and fairness across quality evaluations. • Establish quality metrics, reporting dashboards, and executive-level performance communication.