• Lead Client Engagements, serving as a trusted thought partner to clients and internal teams • Manage multiple projects, including project teams, deliverables, and timelines • Provide deep expertise in go-to-market and business strategy for health plans • Build, deepen, and strengthen relationships with clients while contributing to business development

• Organizing programs and activities in accordance with the mission and goals of the organization. • Developing new processes to support the strategic direction of the program. • Creating and managing long-term goals. • Developing a budget and operating plan for the program. • Developing an evaluation method to assess program strengths and identify areas for improvement. • Writing program funding proposals to guarantee uninterrupted delivery of services. • Managing a team with a diverse array of talents and responsibilities. • Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance. • Implementing and managing changes and interventions to ensure project goals are achieved. • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services. • Producing accurate and timely reporting of program status throughout its life cycle. • Analyzing program risks. • Mentoring and coaching of junior members of team • Assist with program and project planning cradle-to-grave acquisition activities to include, but not limited to, drafting requirements documents and assisting at various phases of the acquisition process. • Perform all pre-award and post-award functions with direction from supported official cradle-to-grave contracting. Submit contract file or document(s) as required. • Pre-award functions include market research, coordinating with stakeholders (e.g., Small Business Representative), publicizing contract actions, soliciting requirements, drafting evaluation of offeror’s proposal(s), and drafting awards. Meet critical milestones (e.g., package receipt, ESIS, ASP, solicitation, evaluation, award). • Post-award functions include contract administration (e.g., the exercise of contract options), terminations, and closeout. Meet critical milestones (e.g., provide timely notice and exercise options unilaterally IAW FAR 52.217-9).

Role Description The ELC & Program Manager is responsible for delivering a world-class client experience across all Love Strategies programs. This role owns coaching quality, client satisfaction, service operations, and cross-functional execution—ensuring every client touchpoint is consistent, high-impact, and aligned with company standards. This position serves as the bridge between coaching, customer service, and product, driving performance, accountability, and continuous improvement across the client journey. Success in this role will be measured by: - Client Satisfaction (NPS Score): Target ≥ 40 - Mastermind Scores: Maintain or exceed benchmark targets across LA & Lux - Response Time (Customer Service): < 24 hours - Lux Retention & Satisfaction: High-touch client satisfaction and retention - ELC Performance Improvement: Measurable gains in coaching quality and outcomes Qualifications - Experience in client services or program management - Strong leadership and coaching skills - Ability to drive performance and accountability - Excellent communication and interpersonal skills Requirements - Ensure ELC coaching schedules are accurate and optimized within Calendly - Monitor and quality-control 1:1 coaching sessions across ELCs - Develop and deliver ongoing training to elevate coaching performance - Drive measurable improvements in client outcomes and coaching effectiveness - Maintain a roster of premier coaching clients to support workflow and ensure understanding and development of best practices - Oversee seamless execution of all masterminds across Love Accelerator (LA) and Lux - Train and quality-control Executive Love Coaches (ELCs) to confidently and effectively lead sessions - Own mastermind scheduling, themes, and continuous optimization - Step in to deliver high-impact sessions when needed - Maintain an active, high-quality presence in the LA community (QC minimum 3x per week) - Ensure consistent, thoughtful engagement within the Lux community - Identify engagement gaps and implement strategies to increase participation and value - Manage the ELC engagement schedule to ensure clients receive timely world-class coaching - Partner in shaping the Love Strategies product roadmap - Translate strategy into executable initiatives across LA, Lux, community, and coaching - Drive cross-functional accountability to ensure initiatives are delivered on time and at a high standard - Own and manage client AI experience including integration, managing all variables, defining client interactions, developing question prompts, and QC among all platforms and programs - Actively lead or participate in various meetings including weekly 1:1s with leadership and ELCs, monthly product roadmap meetings, and company-wide meetings - Own the client feedback loops across all programs - Monitor surveys, identify trends, and address critical client concerns directly - Produce monthly reporting on client sentiment and performance vs. KPIs - Develop and execute action plans for underperforming areas - Own and integrate Customer Service into the broader Client Services function (tools, systems, processes) - Manage, train, and develop Customer Service personnel - Handle escalated client inquiries with professionalism and care - Identify root causes of issues and implement preventative solutions - Manage the Lux and Love Accelerator Receivables - Recruit, onboard, and ramp new Executive Love Coaches - Drive ongoing development through structured feedback and mentorship - Build and refine certification and training systems for coaches - Partner with Adam and Head of Client Services to develop coaching and marketing initiatives - Schedule coaching talent to execute on the initiatives Benefits - Competitive salary - Comprehensive health benefits - Opportunities for professional development - Flexible working hours

Role Description The ELC & Program Manager is responsible for delivering a world-class client experience across all Love Strategies programs. This role owns coaching quality, client satisfaction, service operations, and cross-functional execution—ensuring every client touchpoint is consistent, high-impact, and aligned with company standards. This position serves as the bridge between coaching, customer service, and product, driving performance, accountability, and continuous improvement across the client journey. Success in this role will be measured by: - Client Satisfaction (NPS Score): Target ≥ 40 - Mastermind Scores: Maintain or exceed benchmark targets across LA & Lux - Response Time (Customer Service): < 24 hours - Lux Retention & Satisfaction: High-touch client satisfaction and retention - ELC Performance Improvement: Measurable gains in coaching quality and outcomes Qualifications - Experience in client services or coaching roles - Strong leadership and team management skills - Excellent communication and interpersonal skills - Ability to analyze data and derive actionable insights Requirements - Ensure ELC coaching schedules are accurate and optimized within Calendly - Monitor and quality-control 1:1 coaching sessions across ELCs - Develop and deliver ongoing training to elevate coaching performance - Drive measurable improvements in client outcomes and coaching effectiveness - Maintain a roster of premier coaching clients to support workflow and ensure understanding and development of best practices - Oversee seamless execution of all masterminds across Love Accelerator (LA) and Lux - Train and quality-control Executive Love Coaches (ELCs) to confidently and effectively lead sessions - Own mastermind scheduling, themes, and continuous optimization - Step in to deliver high-impact sessions when needed - Maintain an active, high-quality presence in the LA community (QC minimum 3x per week) - Ensure consistent, thoughtful engagement within the Lux community - Identify engagement gaps and implement strategies to increase participation and value - Manage the ELC engagement schedule to ensure clients receive timely world-class coaching - Partner in shaping the Love Strategies product roadmap - Translate strategy into executable initiatives across LA, Lux, community, and coaching - Drive cross-functional accountability to ensure initiatives are delivered on time and at a high standard - Own and manage client AI experience including integration, managing all variables, defining client interactions, developing question prompts and QC among all platforms and programs - Actively lead or participate in various meetings including weekly 1:1 with Leadership, monthly product roadmap meetings, and bi-weekly client services meetings - Own the client feedback loops across all programs - Monitor surveys, identify trends, and address critical client concerns directly - Produce monthly reporting on client sentiment and performance vs. KPIs - Develop and execute action plans for underperforming areas - Own and integrate Customer Service into the broader Client Services function (tools, systems, processes) - Manage, train, and develop Customer Service personnel - Handle escalated client inquiries with professionalism and care - Identify root causes of issues and implement preventative solutions - Manage the Lux and Love Accelerator Receivables - Recruit, onboard, and ramp new Executive Love Coaches - Drive ongoing development through structured feedback and mentorship - Build and refine certification and training systems for coaches - Partner with Adam and Head of Client Services to develop coaching and marketing initiatives - Schedule coaching talent to execute on the initiatives Benefits - Competitive salary - Health and wellness benefits - Professional development opportunities - Flexible work environment