Role Description We’re looking for a People Operations & Development Manager who will design, manage, and continuously improve how we hire, onboard, and develop great people. You’ll be the operational backbone of our talent processes, ensuring every hire is made through a rigorous, data-driven process (using the WHO method), and every team member has a clear development roadmap aligned with company standards and performance expectations. This role blends strategic HR, people development, and operations. You’ll collaborate with leadership and hiring managers to drive excellence across the full employee lifecycle, from interview and onboarding workflows to ongoing performance and growth. Key Responsibilities - Hiring & Interview Management - Own and manage the WHO hiring process, from scorecard creation to structured interviews and reference checks. - Partner with hiring managers to clarify role outcomes and competencies before searches begin. - Maintain a consistent, high-quality candidate experience across roles. - Train interviewers on the WHO methodology and ensure compliance with scorecard-based decision-making. - Onboarding & Integration - Create and manage end-to-end onboarding workflows, including: - Systems access and setup (email, software, tools) - Role-specific onboarding plans and checklists - 30/60/90-day success milestones - Support hiring managers in setting personal development roadmaps for new hires, tied directly to their hiring scorecards. - Monitor onboarding success metrics and continuously improve ramp-up efficiency. - People Development & Performance - Establish a consistent cadence of performance reviews, feedback sessions, and growth planning across all teams. - Coach managers on how to develop, evaluate, and hold their teams accountable to performance standards. - Build and maintain company-wide frameworks for: - Learning and development initiatives - Competency and behavioral standards - Track and report on performance health metrics and engagement indicators. - HR Operations & Compliance - Manage HR operations such as benefits administration, time-off policies, and employee records. - Support leadership in managing sensitive HR processes (e.g., promotions, releases, or disciplinary actions). - Ensure compliance with labor laws and company policy documentation. - Implement and maintain HR systems that support scalability and automation. Qualifications - 5+ years of experience in People Operations, HR, or Talent Development roles (preferably in growth-stage companies). - Deep familiarity with the WHO Hiring Method (Geoff Smart & Randy Street) and scorecard-based hiring. - Proven experience designing onboarding programs and performance management systems. - Strong coaching, facilitation, and communication skills, able to influence managers and uphold standards. - Operationally-minded, excels at creating processes, templates, and systems that scale. - High integrity and discretion when managing sensitive people matters. Bonus Skills - Experience with tools such as Asana, Notion, HubSpot, or similar systems for managing onboarding workflows. - Background in leadership development, coaching, or organizational psychology. - Knowledge of modern HR software (e.g., Rippling, Gusto, BambooHR, Deel). - Prior experience in an e-commerce, operations, or high-growth startup environment. Success in This Role You’ll know you’re succeeding when: - Every new hire follows a standardized WHO-based hiring and onboarding process. - Managers have clear scorecards, structured reviews, and people development roadmaps for their teams. - Employees are engaged, performing to high standards, and developing in measurable ways. - HR operations run smoothly and proactively, not reactively.

Role Description The Vice President of Business Operations & Analysis is a strategic leadership role responsible for driving the performance, predictability, and capital efficiency of the Company’s global go-to-market (GTM) organization across Sales, Marketing, and Customer Growth. Operating within a ~$150M ARR global SaaS business, this role leads the design and execution of the revenue operating model, ensuring rigorous alignment between financial planning, GTM strategy, and execution. The VP, Business Operations & Analysis owns forecasting, planning, analytics, and operational frameworks that enable high-quality, predictable revenue growth, improved unit economics, and margin expansion. Reporting to the Chief Financial Officer, this role serves as a critical bridge between Finance and GTM leadership. The VP partners closely with the Chief Sales Officer, Chief Customer Officer, Chief Marketing Officer, and regional leaders to drive forecast accuracy, optimize ARR quality (including retention and expansion), and maximize return on GTM investment. Key Responsibilities - Revenue Planning, Forecasting & Performance Management - Own global revenue forecasting processes, delivering high levels of accuracy, consistency, and transparency. - Establish rigorous forecast governance, including weekly and quarterly cadences, risk identification, and mitigation planning. - Partner with Finance on annual planning, budgeting, and long-range planning (LRP) processes. - Define and track key SaaS metrics including ARR, NRR, GRR, pipeline coverage, and CAC payback. - GTM Strategy & Capital Allocation - Lead segmentation, TAM analysis, and market prioritization to guide investment decisions. - Drive resource allocation and capacity planning to optimize sales productivity and ROI. - Evaluate and optimize CAC efficiency, pipeline generation, and conversion across all channels. - Ensure alignment between GTM investments and company financial objectives. - ARR Quality & Unit Economics - Partner with Customer Success and Sales leadership to improve retention, expansion, and overall ARR quality. - Analyze drivers of churn, contraction, and upsell to inform strategic actions. - Monitor and improve key unit economics, including CAC, LTV, payback periods, and sales efficiency. - Develop frameworks to balance growth, margin, and long-term customer value. - Pricing, Packaging & Margin Optimization - Partner with Product Management to define and evolve pricing and packaging strategies aligned with value delivery and market dynamics. - Lead deal desk and commercial governance to ensure pricing discipline and margin protection. - Develop advanced deal modeling and benchmarking to improve consistency and outcomes. - Partner with Finance to align pricing strategy with margin and profitability targets. - Sales & Marketing Operations - Oversee global sales operations, including planning, reporting, and process optimization. - Establish standardized dashboards and KPIs to drive visibility and accountability across the funnel. - Partner with Marketing on demand generation performance, attribution, and ROI optimization. - Drive continuous improvement in pipeline generation, conversion, and sales cycle efficiency. - Compensation & Incentives - Design and manage global GTM compensation plans aligned to growth, efficiency, and strategic priorities. - Ensure quota setting is data-driven, achievable, and aligned to financial targets. - Continuously assess plan effectiveness to reinforce desired behaviors and outcomes. - Systems, Data & Enablement - Own the GTM systems architecture (CRM, forecasting tools, analytics platforms) and roadmap. - Ensure data integrity and governance to support accurate reporting and decision-making. - Leverage automation and AI to enhance forecasting, pipeline insights, and productivity. - Partner with Enablement to improve onboarding, ramp, and ongoing sales productivity. - Reporting, Governance & Board Engagement - Lead development of executive and Board-level reporting, including revenue performance, forecasts, and key SaaS metrics. - Establish operating rhythms (MBRs, QBRs) to drive accountability and performance management. - Support Board and investor discussions with clear, data-driven insights on growth and efficiency. Qualifications - 2–15+ years of experience in Revenue Operations, Finance, Sales Operations, or Strategy within B2B SaaS or technology environments. - Proven experience partnering closely with Finance and executive leadership in a $150M+ ARR organization. - Strong track record of improving forecast accuracy, operational rigor, and capital efficiency. - Deep expertise in SaaS metrics, revenue modeling, pricing, and GTM analytics. Skills & Capabilities - Strong financial and analytical acumen, with deep understanding of SaaS unit economics. - Executive presence with the ability to influence cross-functional stakeholders. - Experience operating in high-growth, performance-driven environments. - Advanced systems mindset with expertise in modern GTM tech stacks (e.g., Salesforce, HubSpot). - Ability to translate complex data into clear, actionable insights. Education - Bachelor’s degree required; MBA, Finance, or equivalent advanced degree preferred.

• Identify potential improvements to the processes we use to solve common issues and propose creative, practical solutions. • Hack our tool stack to automate manual tasks and save time for yourself and other team members so you can focus on higher-impact projects. • Build no-code/low-code tools for organizers (which could become part of the Product one day) to test and gather feedback. • Document and train team members on the new tools and processes you develop, and enjoy the satisfaction of seeing others use your work in their daily routines. • Create and maintain tools to help the operations teams be more efficient (automation, macros, etc.). • Maintain tools and processes to ensure everyone can continue working seamlessly. • Build and deploy internal AI-powered tools; write effective prompts and provide relevant context. • Help us take a step back to understand organizer performance (revenue generated versus costs: marketing, support time, etc.). • Conduct ad-hoc, in-depth data analyses to identify root causes of problems and assess their severity. • Assist operational stakeholders (Support, Account Management, Marketing, Field Ops, etc.) with their BI needs and requests.

• Apoyar la recolección, revisión y procesamiento de documentación de empleados y negocio • Organizar y mantener documentos en sistemas de HR, bases de datos y repositorios compartidos • Hacer seguimiento de documentos faltantes, incompletos, caducados o expirados • Asistir en procesos de onboarding y actualizaciones de documentos • Preparar, validar y cargar documentos en sistemas internos • Responder a consultas básicas relacionadas con la documentación