• Manage an established portfolio of publishers, focusing on retention and growth. • Take on new accounts, build rapport, and foster trust and long-term partnerships. • Proactively assess potential risks of churn and implement solutions to ensure ongoing success. • Advocate for publisher needs, addressing feature and data requests, reporting, and tools. • Use cohort data, trend analysis, and projections to provide tailored recommendations. • Deliver periodic business reviews and performance reports. • Maintain consistent and personalized communication with each publisher. • Monitor client social accounts to celebrate publisher successes and milestones. • Collaborate with Support Specialists and Engineers to resolve day-to-day issues. • Surface trends across accounts, ensuring key information is shared and escalated when necessary. • Maintain expert-level knowledge of Mediavine’s products and services to suggest relevant features. • Track and analyze performance results to identify opportunities for improvement. • Perform other duties as assigned.

• Assume primary lead for the client upon client acceptance of proposal • Maintain and manage business opportunities with existing clients • Development of client agendas and slide presentations • Lead and/or support calls with client and LMR, faculty, and/or content experts regarding content and direction • Review and forward status/contact reports to client after each client contact • Develop project briefs and scope of work for clients and internal team members • Provide direction to support team on all aspects of project management to ensure client expectations are met or exceeded • Manage projects by utilizing approved internal project briefs, proposal templates, and budget tools • Collaborate with internal team on overall project plan, objectives, milestones, and deliverables • Function as internal team leader ensuring all members of the team work together smoothly and effectively • Mentor personnel at the Associate Account Executive, Account Executive, and/or Senior Account Executive levels • Conduct performance reviews, prepare development plan, and set goals for direct reports as applicable • Work with Client Services leadership and Strategy to help identify market opportunities that will further client business • Identify opportunities for organic growth within assigned accounts • Develop proposals, budgets, and reconciliations • Monitor budgets including direct costs, labor costs, fee, and out-of-pocket expenses to ensure team members/direct reports are managing assigned budgeted labor hours and direct costs

• Increase sales by establishing clinical surgeon champions with existing prospects as well as new potential customers to obtain their support of this capital project and obtain their assistance as an internal coach to establish regional show sites and expand upon this success. • Close orders by communicating with current prospects and new customer prospects to sell our existing products by creatively communicating its unique features & benefits. • Establish robotic programs in the region and drive utilization amongst the installed base. • Provide surgeon and other clinical feedback on existing products to Sales & Marketing Management for future system modifications and enhancements. • Achieve assigned orders and sales objectives. • Always represent THINK Surgical in a positive, professional manner and thereby the company and our product(s). • Provide THINK Surgical demonstrations on an as needed basis to potential surgeons, customers, and hospital personnel. • Attend various trade shows, seminars, and conferences to promote THINK Surgical products as the precision surgical instruments with 3D planning platform technology and open implant architecture.

Title: Patient Account Representative - PB Location: Canandaigua United States Job Description: Schedule: Full time, Days - Remote/hybrid available once fully trained. Must reside in the states of New York or Pennsylvania. Main Function: - Independently monitors and controls accounts receivables of third-party payers. - Reviews daily registration/referral processes within own payer area and coordinates with appropriate departments when necessary. - Run AR reports from monitoring of specifics. Reconciles accounts timely and accurate. - Communicates and resolves issues with internal and external customers regarding payer-specific requirements in registration, referrals, charges, and coding affecting the submission and payment of professional claims. - Maintains knowledge of payer regulations and all manual and electronic procedures in submission and remittances. Education: - High School Diploma or GED required. - Associates Degree preferred. - Medical terminology desired. - ICD-9/10 CPT coding experience is strongly preferred. Experience: - 2 to 3 years of previous medical billing experience is preferred. - Familiarity with all forms of payer claims by paper and electronic media is preferred. - Excellent public/patient relations and communication skills. - Skills in using Mainframe, Excel, and Word preferred. Salary range: $19.40 - $22.50 Starting pay: based on experience Thompson Health is an EOE encouraging individuals with disabilities, and veterans to apply.