Role Description Take your insurance career to the next level with a recognized organization that values expertise, innovation, and trust. Enjoy a permanent remote position offering a flexible schedule, excellent working conditions, and competitive benefits starting on your first day. Thrive in a collaborative and people-focused environment that promotes autonomy, professional development, continuous learning, and employee well-being, while contributing to making insurance more accessible across Canada. Responsibilities - Provide technical expertise in risk assessment using individual underwriting methods. - Work independently on complex applications while respecting authorized approval limits. - Accurately assess approval limits of up to $750,000 in life insurance and $2,500 in disability insurance. - Communicate directly with applicants and stakeholders regarding underwriting decisions. - Negotiate with reinsurers and identify solutions to support client file acceptance. - Collaborate with partners and TPAs in risk evaluation. - Act as a resource person during the contestability period. Qualifications - Bachelor’s degree in business administration, health sciences, or another related field. - Completion of, or progress toward, a Fellow, Life Management Institute (FLMI) and/or Fellow of the Academy of Life Underwriting (FALU) designation is considered an asset. - 5 years of experience as an underwriter. - Strong understanding of insurance contracts and laws across Canada. - Demonstrated autonomy and proactivity. - Strong analytical, judgment, and problem-solving skills. - Collaborative mindset with a focus on continuous improvement. - Bilingual in French and English to communicate frequently, both verbally and in writing, with English-speaking clients and partners as part of the role responsibilities. Benefits - Salary between 110K-120K, based on experience. - 4 weeks of vacation upon hiring. - Permanent full-time position, 35 hours per week, fully remote. - Flexible schedule between 7 am and 5 pm, with shift start times between 7 am and 9 am. - Group insurance starting on day one: medical, dental, vision, travel, and roadside assistance coverage. - Defined benefit pension plan equivalent to government pension plans (available after one year of service). - Employee assistance program. - Paid sick days. - On-site fitness room. - Social activities organized throughout the year (BBQ, Christmas party, Halloween events). - Various employee discounts (Saint-Hyacinthe privilege card and insurance products). - Continuous training opportunities. - Recognition program for years of service.

Role Description We are seeking a detail-oriented and customer-focused Escalations Agent to join our team. This role is responsible for managing escalated customer cases from intake through resolution while maintaining proactive communication based on agreed-upon follow-up schedules. The Escalations Agent will conduct comprehensive case reviews by: - Analyzing customer accounts - Investigating CRM records - Reviewing project history - Gathering information from internal departments This role also manages executive-level customer communications, including: - Better Business Bureau (BBB) complaints - Online review responses - Other high-priority customer concerns The ideal candidate is highly organized, analytical, and possesses a strong understanding of the solar installation process and company workflows. Success in this role requires the ability to: - Navigate complex CRM records - Identify gaps or trends - Present findings to leadership - Ensure customers receive timely, accurate communication throughout the resolution process Qualifications - High school diploma or equivalent required; some college coursework preferred - Previous experience managing complex customer escalations or case management - Advanced knowledge of CRM systems with the ability to efficiently research, analyze, and document complex account histories - Strong understanding of the residential solar installation process, including project milestones, service, permitting, inspections, and customer lifecycle - Exceptional written communication skills with the ability to communicate professionally, objectively, and empathetically - Strong analytical, investigative, and critical thinking skills with exceptional attention to detail - Ability to interpret documentation, identify discrepancies, and present objective findings to leadership - Excellent organizational and time management skills with the ability to manage multiple active cases and competing priorities - Experience collaborating with cross-functional teams and senior leadership - Experience handling BBB, executive, or regulatory complaints preferred - Previous experience in the solar or renewable energy industry is strongly preferred - Remote work experience preferred - Bilingual preferred Requirements - Manage a portfolio of escalated customer cases from intake through resolution - Conduct detailed investigations by reviewing CRM records, project documentation, account history, contracts, and internal communications - Gather information from cross-functional teams to develop a complete understanding of customer concerns - Analyze findings and prepare concise case summaries, timelines, and recommended resolutions for management review - Present case findings and supporting documentation to the Escalations Manager and leadership to assist in resolution decisions - Maintain consistent customer communication based on agreed-upon follow-up schedules and documented action plans - Serve as the primary point of contact for customers throughout the escalation process - Draft and manage responses for Better Business Bureau (BBB) complaints, Attorney General (AG) complaints, online reviews, and other inquiries - Collaborate with Legal, the Vice President of Field Operations, Service, Scheduling, Accounting, Sales, and other departments to resolve complex customer issues - Maintain accurate and detailed case notes, timelines, and documentation within the CRM - Monitor case progress to ensure deadlines, commitments, and service-level expectations are met - Identify process gaps and trends that contribute to customer escalations and communicate findings to leadership Benefits - Pay Structure: 45,000k Annually - Schedule: 9:00amEST-6:00pmEST Monday-Friday - Remote Work Opportunity

Role Description We are currently looking for a Bilingual French & English Customer Consultant. This is a fully remote position in Portugal, offering the opportunity to work in an international environment while supporting a globally recognised brand. Your role as a Customer Consultant will ensure that members receive high-quality support and a seamless streaming experience. Your responsibilities will include: - Providing support to French-speaking customers via phone, email, and chat - Troubleshooting technical and account-related issues - Guiding users through platform features and functionality - Ensuring an excellent customer experience at every interaction - Gathering customer feedback to support service improvements Qualifications - Fluent French and English (C1/C2 level) - Previous customer support experience is a plus - Strong communication and problem-solving skills - Ability to work in a fast-paced digital environment - Customer-focused mindset Requirements - Remote position - Location: Remote – Portugal - Contract: Full-time - Start Date: 17 April - Schedule: Rotating shifts between 07:00 and 21:00, Monday to Sunday Benefits - Monthly Compensation Package: - Base Salary: €920 - Performance Bonus (max): €360 - Language Allowance (French + English): €250 - Meal Allowance: €10.20/day (≈ €214/month) - Assiduity Allowance: €110 - Flex Work Allowance: €60 - Total potential monthly package: approx. €1,900+ - Remote work within Portugal - Permanent contract after 6 months - Health insurance - Multicultural and international environment - Career development opportunities

• Conduct home studies, case management, and supportive services to unaccompanied immigrant children once they are released to their sponsors in the assigned area. • Conduct home visits and phone contacts with the dual purpose of assessing safety and suitability of child’s placement with their caregiver (sponsor) and connecting child to services in the community to address risk factors. • Ongoing case management with a focus on screening and making appropriate referrals to address child’s needs in the following domains: placement issues, safety issues, education, health, mental health, legal/immigration proceedings, substance abuse, independent living, and criminal/juvenile justice. • Provide crisis intervention services directly, as needed, or connect family to services to ensure minor’s safety and well-being in a crisis situation. • Submit detailed and thorough documentation in compliance with PASO policies and procedures. • Apply social work best practices for thorough assessments of child’s progress and services provided. • Maintain regular and timely communication with supervisor around any issues concerning the child’s safety, stability, or well-being in the placement. • Participate in ongoing supervision.