Role Description This position is contingent on contract award. The Medical Support Assistant Lead provides day-to-day oversight for Medical Support Assistant services supporting VA Puget Sound Health Care System Community Care scheduling. This role focuses on workload assignment, quality control, staff support, production reporting, and escalation across consult intake, Veteran and provider outreach, appointment scheduling, documentation, and care coordination workflows. Location: Puget Sound, WA Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m. Pacific Time, excluding federal holidays, unless otherwise directed. Work is performed remotely from a contractor-provided work location. If directed, work may occur at the American Lake or Oxbow campus. Supported sites include Seattle, American Lake, Oak Harbor, Mount Vernon, Everett, Auburn, Olympia, and Puyallup. Key Responsibilities: - Serve as a lead point of contact for Medical Support Assistant workflow performance, helping address scheduling, documentation, customer service, and escalation needs in a timely and professional manner. - Assign workloads, monitor compliance, conduct audits and competency checks, support staff development, and maintain master workload lists for the MSA team. - Oversee Community Care scheduling workflows, including consult intake, outreach to Veterans and providers, appointment coordination, documentation, and escalation in accordance with VA requirements, VHA directives, and SOPs. - Track quality and timeliness standards, including documentation and data integrity, seven-day scheduling expectations, 24-hour voicemail response, urgent message response, appointment accuracy, patient satisfaction, productivity, and complaint follow-up. - Coordinate with interdisciplinary care team members, VA and non-VA providers, specialists, hospitals, diagnostic and treatment facilities, and community-based programs to support access to care. - Support accurate patient identification, demographic updates, health insurance collection, record scanning and updates, and documentation within CPRS, EHRM, or other required patient care systems. - Help ensure daily review and disposition of active and pending consults, Electronic Waiting List items, Recall List items, Audio Care communications, and other Community Care scheduling priorities. - Support required reporting, onboarding status tracking, training completion, privacy and security compliance, quality correction plans, and timely escalation of performance or confidentiality concerns. Qualifications - High School Diploma or GED required. - One year of specialized experience collaborating with medical clinicians across multiple disciplines, scheduling interdisciplinary appointments, and applying advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community. - Advanced knowledge of medical terminology, clinical flow, access-to-care processes, and healthcare scheduling workflows across multiple clinics, specialties, and community resources. - Experience using advanced patient care systems, including CPRS or EHRM, Electronic Waiting List, Recall List, Audio Care communications, patient healthcare portals, or similar systems. - Ability to organize work, set priorities, delegate tasks, train staff, manage workflow priorities, follow up on pending items, prepare reports, and communicate tactfully with Veterans, family members, providers, internal teams, and external customers. - Must be able to read, write, and speak English effectively; U.S. citizenship is required. - Ability to pass or possess VA Public Trust Clearance and complete required VA onboarding items, including background processing, fingerprinting, PIV credentialing, required privacy, security, and HIPAA training, and facility requirements when working on VA property. - Ability to work in a typical office environment with prolonged sitting and standing; may require bending, stooping, and lifting up to 15 lbs. - Resume required for final submission. Preferred - Experience supporting VA, VHA, Community Care, or care-in-the-community scheduling workflows. - Experience leading Medical Support Assistant, healthcare scheduling, or administrative support teams in a structured healthcare environment. - Experience supporting quality control, audits, competency checks, training, production reporting, or workflow improvement in a healthcare setting. Benefits - Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. - Additional benefits include a 401k plan, paid time off, and an annual bonus. - International SOS Government Medical Services complies with all federal, state, and local minimum wage laws. Equal Opportunity Employer (EEO) Statement International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Work Location Washington

Role Description We are looking for a Virtual Assistant to provide administrative support to our team while working remotely. As a Virtual Assistant, you will perform various administrative tasks, including: - Answering emails - Scheduling meetings - Making travel arrangements - Managing ecommerce store(s) - Managing support/chat/email/phone calls - Outbound reach - Collaboration arrangements - Managing inventory - Managing social media accounts - Managing day-to-day operations - Managing daily, weekly, and monthly tasks/goals - Responding to emails and phone calls - Scheduling meetings - Booking travel and accommodations - Managing a contact list - Preparing customer spreadsheets and keeping online records - Organizing managers’ calendars - Performing market research - Creating presentations, as assigned - Addressing employees' administrative queries - Providing customer service as the first point of contact Qualifications - Proven experience as a Virtual Assistant or relevant role - Fluent in English - Working phone, internet, laptop, and other necessary tools to perform daily jobs - Familiarity with current technologies, like desktop sharing, cloud services, and VoIP - Experience with word-processing software and spreadsheets (e.g. MS Office) - Knowledge of online calendars and scheduling (e.g. Google Calendar) - Excellent phone, email, and instant messaging communication skills - Excellent time management skills - Solid organizational skills - High school diploma; additional qualifications as an Administrator or Executive Assistant are a plus

Role Description As a Home Care Assistant, you will provide your clients with daily assistance while adhering to our highest standards of care. Your responsibilities will include: - Assisting with activities of daily living including bathing, dressing, grooming, meal preparation, medication reminders, light housekeeping, and errands/shopping. - Creating a healthy, safe, and comfortable home environment for your clients. - Providing emotional support and companionship. To be a successful Home Care Assistant, you must be a critical thinker with a genuine care for the elderly and disabled, as well as having a calm and nurturing demeanor that puts clients at ease. You must also have reliable transportation as you will be running errands and shopping for them. Most importantly, you must have the ability to communicate clearly as you’ll be interacting with clients, their families, and other professionals in the home care space. Qualifications - Compassionate and responsible demeanor. - Critical thinking skills. - Genuine care for the elderly and disabled. - Calm and nurturing personality. - Reliable transportation. - Clear communication skills. Requirements - Ability to assist with daily living activities. - Experience in providing emotional support and companionship. - Willingness to run errands and shop for clients. Benefits - Competitive salary. - Benefits package. - Professional development opportunities. - Amazing team to work with.

Title: Administrative Assistant Location: Philadelphia United States job Id: 33378 Description: ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS. ZS’s Corporate Enterprise Functions operate the firm’s core internal functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds but share a passion for quality customer service and dedication—whether our customer is a client or another ZS employee.   ADMINISTRATIVE ASSISTANT We seek an experienced administrative professional who is organized and energetic, with superb interpersonal skills, for our Philadelphia office. The Administrative Assistant performs administrative support functions and operations for several consulting professionals within the office. What You’ll Do: Administrative Assistant in Support Services will... - Increase stakeholder productivity by handling administrative tasks (such as, travel arrangements, expense reporting, calendar management, interacting with vendors and clients, email correspondence, etc.). - Provide scheduling support to multiple individuals (appointment, calendar and meeting management). - Complete administrative processes (ex. time and expense reports). - Prepare domestic and international travel logistics (itineraries, visas, etc.). - Coordinate internal and external meetings/activities (i.e. facility reservation and set-up, hotel accommodations, catering, etc.). - Prepare and organize documents for client proposals and presentations as needed (contract tracking, printing, organizing and archiving meeting / support materials). - Support a diverse range of stakeholders amid shifting priorities, complex scheduling and travel demands, and a variety of communication styles. - Demonstrate discretion and confidentiality while navigating high volumes of complex/sensitive information - Address problems and troubleshoot with internal and external stakeholders. - Handle special projects with demanding deadlines. - Front desk reception back-up (answering phones, greeting visitors, handling deliveries). - Hours are 8:30 am – 5:30 pm. This is a hybrid position, 3 days on-site. What You’ll Bring: - High school diploma required. post-secondary education or Associate’s/Bachelor’s degree preferred. - At least 1-2 years of relevant work experience in an Administrative Assistant or customer-facing roles - Computer fluency with MSOffice (Word, PowerPoint, Excel, Outlook, and Teams), SAP and Concur desirable. - Strong oral and written communication skills. - Professional appearance and demeanor with ability to exercise good judgment and discretion. - Attention to detail, dependability/punctuality. - Collaborative, client-first mentality - Proactive self-starter with ability to manage a wide variety of tasks and meet deadlines. - Experience working both independently and with a team in a demanding environment. - Sense of humor appreciated. - Fluency in English - Client-first mentality - Intense work ethic - Collaborative spirit and problem-solving approach How you’ll grow: - Cross-functional skills development & custom learning pathways - Milestone training programs aligned to career progression opportunities - Internal mobility paths that empower growth via s-curves, individual contribution and role expansions Perks & Benefits: At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. Hybrid working model: We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.