• Handling inbound calls related to prepaid products, plans/tariffs, SIM cards, top-ups and basic technical inquiries • Professional project environment with dedicated points of contact • Flexible working hours within the project — you decide when you work

• Conducting move-in and/or move-out condition reports (check-in/check-out walkthroughs) • Organizing and conducting rental property viewings

• Manage complex, escalated, and critical policyholder issues (e.g., billing disputes, complex claims, policy changes) to deliver effective, compliant, and first-call-resolutions. • Serve as a subject matter expert and policy resource for the entire team, providing real-time peer mentorship and in-depth guidance on complex policy features, coverage options, and regulatory requirements. • Assist leadership in piloting new service strategies and understanding complex customer interaction trends by proactively identifying service gaps and procedural inefficiencies. • Model best practices for communication, customer education, and quality assurance, ensuring customers fully understand the value of their pet insurance investment.

• Responsible for managing inbound and outbound customer communications for partner dealerships • Excellent communication skills required • Hands-on experience in handling customer inquiries and setting appointments • Supporting dealership operations to enhance customer experience and drive success