• Receive scheduled trip requests via Zoho Desk and MOVI. • Review trip details for accuracy, including pickup/drop-off times, locations, level of service, and special accommodations. • Verify eligibility, authorization, and trip readiness prior to dispatch. • Assign trips to drivers based on availability, vehicle type, location, and service level. • Communicate trip details clearly to drivers, including changes, special instructions, or urgent requests. • Monitor driver status throughout the day to ensure adherence to schedules. • Track active trips and monitor on-time performance. • Address delays, no-shows, cancellations, and breakdowns in real time. • Provide drivers with routing guidance and support as needed. • Serve as a point of contact for doctor offices, facilities, staff and family members regarding transportation status. • Provide ETA updates and resolve service concerns promptly and professionally. • Coordinate with facilities for wait times, return trips, and same-day changes. • Enter and update trip statuses in dispatch and transportation management systems. • Accurately document incidents, delays, cancellations, and service issues. • Ensure all required trip notes and compliance documentation are completed. • Proactively identify and resolve scheduling conflicts, missed trips, or coverage gaps. • Escalate issues appropriately and collaborate with schedulers and management to ensure continuity of service. • Support after-hours or urgent trip needs when required.

• Serve as the primary point of contact for customers in need of assistance • Responsible for coordinating prompt and efficient service responses

• Serve as the primary point of contact for customers in need of assistance for Roadside Assistance • Coordinate prompt and efficient service responses • Demonstrate strong problem-solving and multitasking abilities • Uphold excellent communication skills while performing under pressure

• Confirm job details with customers and accurately match jobs to the right technicians based on availability, location, and skillset, ensuring technician readiness and following up persistently until the job is assigned. • Clearly communicate job details to technicians via phone, chat, or email, making multiple contact attempts as needed. • Monitor and track open jobs in real time, ensuring follow-up until the technician confirms completion. • Handle inbound and outbound communication with technicians and customers in a clear and professional manner. • Resolve scheduling conflicts and escalate issues when necessary. • Meet daily and weekly assignment targets, contributing to overall team performance. • Document all relevant communication in the CRM to ensure visibility across teams • Strong negotiation and persuasion skills; ability to effectively manage objections from field technicians and drive job commitment.