Turvo is a collaboration platform that helps shippers, brokers and 3PL's connect on a shared network.
Onboarding Associate
Location
Texas
Posted
1 day ago
Salary
$65K - $95K / year
Seniority
Mid Level
Job Description
Onboarding Associate
Turvo Inc.
• Work with our new customers to onboard them onto the Turvo platform. • Effectively network within accounts from executives down to technical developers in order to achieve successful execution of customer's objectives. • Interface with internal Turvo teams to complete configuration and validation tasks as well as coordinate transition to production support team. • Ensure a comprehensive understanding across Turvo of typical business challenges faced by customers and common objectives to appropriately map Turvo’s features and associated business benefits to address their needs. • Identify risks to the customer achieving their stated business goals and work with internal teams to build a risk mitigation plan. • Deliver successful customers through the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition. • Provide support and troubleshooting to aid external customers and Turvo internal customers when issues arise and require resolution or guidance. • Measure project performance to identify areas for improvement
Job Requirements
- 2-5 years Customer Onboarding experience, and a proven track record of leading customer training, support, and customer success in complex environments
- Experience working in logistics and supply chain industry; specifically with a broker is a plus.
- Experience working within the project management life-cycle and experience working with cross-functional/diverse teams.
- Bachelor’s degree in business, supply chain management, or project management is preferred
- Ability to understand customer requirements, identify upselling opportunities and cross-sell opportunities to deepen penetration of Turvo solution within customer environment
- Excited about immersing yourself in a customer’s business and connecting the dots between one-off initiatives and a broader strategic vision
- Eager to contribute beyond your role to strategic initiatives to improve the customer experience with Turvo
- Fanatical about customer success and tenacious at driving long-term customer value
- Passionate about technology, a natural, credible evangelist and experienced in translating that passion into business impact for customers
- Previous experience in Business/Tech Consulting a plus
- Familiarity with Salesforce, Jira, Zendesk
- Willingness to travel on-site with customers, as needed
Benefits
- Discretionary bonus
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