• Serve as an advisor and hands-on partner to leadership teams, aligning people strategies with business objectives. • Shape the employee lifecycle, including performance management and leadership coaching. • Provide real-time problem-solving for management challenges. • Support managers in identifying performance gaps and executing the Performance Review cycle. • Partner in designing leadership development programs and managing external training vendors. • Lead Employee Experience Surveys, translate data into reports and actionable strategies. • Drive action planning process for Employee Experience Survey feedback. • Serve as the primary mediator for interpersonal conflicts and lead workplace investigations. • Maintain and interpret company policies, providing guidance on ER cases.

• Analyze, design, and improve People processes • Operate and improve People systems • Ensure data quality and operational rigor • Enhance employee experience through operations • Drive continuous improvement • Own and deliver employee lifecycle operations

• Analyze, design, and improve People processes • Map and evaluate end-to-end People processes • Redesign workflows to improve scalability, reduce manual effort, and enhance employee experience • Partner with People Systems to translate process improvements into system enhancements and automation • Ensure HRIS (HiBob) reflects well-designed processes by continuously improving workflows, fields, and automation • Identify gaps across processes and systems, and drive improvements • Own data accuracy across People systems • Support reporting and data validation in partnership with People Analytics and Finance • Deliver clear, timely, and high-quality support for employee inquiries • Identify friction points in the employee journey and drive improvements • Manage end-to-end employee lifecycle processes with a focus on accuracy, consistency, and experience

Role Description As a People Operations Specialist, you will play a pivotal role in our People Operations team working across both our People Services and L&D team and providing ad hoc support to our TA teams as well. You are responsible for providing a high level of service to our internal customers. The team oversees the employee & associate journey at Healios from onboarding, compliance, learning & development operations, contract changes and offboarding. - Provide advice to employees and managers on our HR systems, L&D, policies and processes. - Own the People and L&D knowledge centre pages to help improve access to information and self-serve approach. - Work closely with Senior People Specialists to provide support to managers and employees. - Lead on various people initiatives, acting as a Subject Matter Expert (SME) on areas such as: - Learning & development - Governance and compliance requirements - Benefits administration - Improving systems and processes - Collating people metrics and data to drive decisions Qualifications - Experience working within healthcare compliance, including management and verification of DBS checks, professional clinical registrations, employment references, right-to-work documentation, and other pre-employment requirements. - A good understanding of the employee lifecycle and associated processes. - Understanding of employment law and HR and L&D policies and processes. - Previous experience of working with People systems (ideally Hibob), reporting and data analytics. - Ability to lead on projects and initiatives working with cross-functional teams. - Real passion for supporting people to improve their lives. - A desire to become part of a collaborative environment and share knowledge and learning for the benefit of all. - A curious mind-set that underpins your continuous drive to challenge the status quo for achieving better outcomes. - Well-developed skills in effective communication, both orally and in writing, of complex, highly technical and/or clinically sensitive information. - Flexibility to support our mission of bringing healthcare to anyone, anytime, anywhere. - A commitment to ethical practice and adherence to the highest standards of safeguarding of adults/children. - A professional home working environment with a minimum of 2 mbps up and download speed. Requirements - Minimum of 30 hours per week (full time or part time). - Salary: £30,000 to £35,000 FTE. Benefits - 33 days holiday (including Bank Holidays). - Paid Christmas closure (between Christmas and New Year). - Birthday Leave - paid day off on your birthday. - "Life Leave" - 2 days of extra leave for unforeseen circumstances. - Enhanced family-friendly policies including a phased return to work with full pay. - Paid company sick pay scheme. - Contributory Pension Scheme (6% matched). - Employee Discount for private assessments through our Melios service for your child. - Fully personalized flexible benefits package including: - Health Cash Plan - Life Assurance - EAP Service - Will Writing - Critical Illness Cover - Employee discount and savings portal - Cycle to Work Scheme - Tech Scheme - Wine Club - Work from anywhere policy. - Access to NHS and Perks at Work discounts, including the Blue Light Card. - Free access to co-working spaces. - CPD/Growth day per year, plus personal development allowance. - Bespoke Healios Training and on-demand learning including monthly CPD for clinicians.