• Sending and scheduling emails and messages via WhatsApp. • Creating and reviewing automations. • Managing WhatsApp groups. • Monitoring communications during launches. • Reviewing the lead opt-in journey. • Posting on social media with edited content. • Updating covers and descriptions on platforms. • Supporting the creation of an organic posting calendar. • Approving video and image creatives. • Checking the quality of materials before publication. • Testing sales pages and the student area. • Providing support via groups, chat, and email. • Recovering abandoned carts. • Onboarding students and supporting live events. • Developing objection maps and configuring automated systems. • Updating and organizing data in the CRM. • Segmenting lists and tracking the funnel. • Performing operational routines and monitoring metrics.

• Execute operational routines and provide passive support to students • Provide passive student support, offering operational assistance for tools • Analyze refund requests according to established criteria • Perform follow-up and provide support after reversals • Handle complaints processes on Reclame Aqui • Identify recurring, simple, low-complexity issues and escalate them to the Focal Point

• Drive operational excellence and systematic discipline across all aspects of product development at Mimecast • Create the frameworks, processes, and data infrastructure that enable the Product & Engineering organization to execute with precision • Establish metrics, KPIs, and dashboards that provide real-time visibility into product health, adoption, and impact • Create standardized processes for customer feedback collection, feature validation, and Go/No-Go decisions • Drive product governance across four business units while maintaining consistency with organizational strategy • Own the quarterly roadmap planning process, ensuring alignment with strategic priorities and realistic capacity planning • Conduct rigorous analysis on feature adoption rates and product utilization metrics • Support competitive analysis and positioning decisions against direct competitors • Partner with Engineering, Design, Customer Success, and Go-to-Market teams to optimize handoffs and execution • Build data infrastructure and self-service analytics that enable product managers and leaders to make informed decisions • Establish mechanisms for continuous customer voice integration into product decisions • Conduct win/loss analysis and competitive intelligence synthesis to inform positioning • Provide analytical rigor to M&A; evaluation processes and integration planning • Support pricing strategy optimization and customer segment analysis

• Evaluates admissions applications and documents to ensure enrolled students have met all requirements. • Accurately processes new student enrollments in the institutional student data information system (Anthology). • Ensures the security of student academic records in accordance with FERPA, college policies, and standard records management practices. • Adheres to all college policies as described in the job description, employee/faculty handbook, or other separate guidelines. • Contributes to the overall success of the Office of the Registrar by performing all other duties and responsibilities as assigned.