• Drive operational excellence and systematic discipline across all aspects of product development at Mimecast • Create the frameworks, processes, and data infrastructure that enable the Product & Engineering organization to execute with precision • Establish metrics, KPIs, and dashboards that provide real-time visibility into product health, adoption, and impact • Create standardized processes for customer feedback collection, feature validation, and Go/No-Go decisions • Drive product governance across four business units while maintaining consistency with organizational strategy • Own the quarterly roadmap planning process, ensuring alignment with strategic priorities and realistic capacity planning • Conduct rigorous analysis on feature adoption rates and product utilization metrics • Support competitive analysis and positioning decisions against direct competitors • Partner with Engineering, Design, Customer Success, and Go-to-Market teams to optimize handoffs and execution • Build data infrastructure and self-service analytics that enable product managers and leaders to make informed decisions • Establish mechanisms for continuous customer voice integration into product decisions • Conduct win/loss analysis and competitive intelligence synthesis to inform positioning • Provide analytical rigor to M&A; evaluation processes and integration planning • Support pricing strategy optimization and customer segment analysis

• Evaluates admissions applications and documents to ensure enrolled students have met all requirements. • Accurately processes new student enrollments in the institutional student data information system (Anthology). • Ensures the security of student academic records in accordance with FERPA, college policies, and standard records management practices. • Adheres to all college policies as described in the job description, employee/faculty handbook, or other separate guidelines. • Contributes to the overall success of the Office of the Registrar by performing all other duties and responsibilities as assigned.

• Promotes effective use of internal recruiting and selection processes to attract and hire talent. • Identifies training and development needs through competency assessments and Ricoh training resources. • Arranges assignments, training, and experiences to support team learning, development, and job satisfaction. • Coaches and develops up to 200 direct and indirect employees within the enterprise portfolio. • Establishes goals, clarifies roles, and holds internal and external team members accountable. • Collaborates with leaders, team members, and customers to implement solutions and initiatives. • Monitors, evaluates, and recognizes employee excellence using the Ricoh Recognizes program. • Builds strong performing teams through effective feedback, recognition, and compensation management. • Addresses performance issues and establishes improvement plans; initiates corrective action when needed. • Serves as a mentor and leads by example. • Sets expectations, empowers problem-solving, and facilitates discussions to drive creative solutions and remove obstacles. • Develops key relationships with internal and external customers. • Advocates as the voice of the customer by leading cross‑functional teams to prioritize actions that maximize value. • Identifies gaps in service delivery and adjusts process documentation to align with both client and Ricoh frameworks. • Owns resolution of account issues to ensure optimal customer satisfaction. • Facilitates meetings with key customer contacts related to contractual obligations, initiatives, and strategic planning. • Creates templates and cadences to ensure alignment with contractual requirements and value‑add reporting. • Responsible for approximately $13M in Enterprise Services revenue, gross profit, and contribution. • Supports global operations strategy through collaboration with internal and external stakeholders. • Acts as a subject matter expert in EAO Program standards, tools, processes, and best practices. • Ensures timely and quality execution of all EAO Program initiatives. • Demonstrates strong knowledge of Ricoh and the ability to navigate internal structures. • Facilitates regular internal communications regarding best practices, challenges, and opportunities. • Identifies and implements strategies to improve performance, productivity, efficiency, and profitability. • Ensures certification adherence and identifies areas for continuous improvement. • Implements Core Team processes including: Account Charter, EAO Ricoh Account Management Playbook (RAMP), Ricoh Service Excellence, operational strategy, and internal/external CAD. • Oversees onboarding support processes (order management, billing, tech services, enterprise services) to align with customer expectations. • Participates in developing and managing implementation plans. • Creates and maintains reporting packages based on customer requirements. • Implements change management strategies supporting short‑ and long‑term business objectives. • Maintains continuing education on new products and services to identify growth opportunities. • Validates new opportunities and ensures timely execution through proper resources and tools. • Participates in team‑selling models supporting U.S. and international activities; interfaces with global and regional teams. • Ensures profitability for all assigned accounts down to individual sites; identifies profitability issues and works toward resolution. • Oversees billing accuracy and escalates concerns to appropriate customer administration contacts. • Partners with A/R to resolve collection issues. • Performs other duties as assigned.

• Lead and manage overseas outsourcing partners responsible for submission clearance, rating, endorsement processing, and other policy administration functions • Oversee and develop a small internal operations team handling policy servicing, agency appointments, and licensing • Serve as primary liaison to parent company functions including accounting, finance, regulatory filings, licensing, and IT; ensure alignment and follow-through • Coordinate directly with carriers, departments of insurance, and other external stakeholders on data calls, reporting, audits, and information requests • Act as the operational hub across underwriting, claims, administrators, and leadership to resolve issues and create process clarity • Take ownership of special projects and emerging needs, bringing structure and execution to areas where responsibility may not be clearly defined