Metro Vein Centers logo
Metro Vein Centers

Specialized provider of minimally-invasive medical and cosmetic treatments for varicose veins and spider veins.

Medical Claims Resolution Specialist

Claims SpecialistClaims SpecialistFull TimeRemoteMid LevelTeam 501-1,000Since 2008Company SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$20 - $25 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Medical Claims Resolution Specialist

Metro Vein Centers

Role Description Metro Vein Centers is seeking a detail-oriented Medical Claims Resolution Specialist to support our billing and revenue cycle operations. This role is responsible for resolving denied, underpaid, and aging insurance claims while helping ensure accurate reimbursement and timely account resolution. You’ll work directly with insurance payers, payer portals, billing systems, and internal operational teams to investigate claim issues, submit appeals, and reduce revenue delays across our growing national clinic network. The ideal candidate has prior experience in medical billing, insurance follow-up, denial resolution, or accounts receivable within a healthcare environment. Success in this role requires strong problem-solving skills, attention to detail, urgency, and the ability to manage high claim volumes while navigating complex payer guidelines. This is a fully remote role supporting Metro Vein Centers’ growing national operations. The ideal candidate is highly organized, detail-oriented, and comfortable working independently in a fast-paced, high-volume claims environment. What Your Day Looks Like - Investigating denied or underpaid medical claims - Following up with insurance payers through portals and phone communication - Reviewing payer guidelines and submitting claim appeals - Managing aging reports and prioritizing time-sensitive accounts - Reprocessing claims and updating billing information within the EMR system - Collaborating with billing, coding, and operational teams to resolve claim issues - Managing multiple claims simultaneously while maintaining productivity and accuracy standards What You’ll Do - Investigate and resolve denied, unpaid, or underpaid insurance claims - Submit timely and accurate appeals based on payer-specific guidelines and supporting documentation - Follow up on aging claims through payer portals, phone calls, and billing systems - Review claim edits, rejections, and payment discrepancies to determine resolution steps - Perform insurance re-verification and reprocess claims as needed - Post adjustments, payments, and account updates accurately within the EMR system - Maintain detailed documentation regarding claim follow-up activity and payer communication - Collaborate with internal billing, coding, and operational teams to reduce recurring denials and reimbursement delays - Support departmental productivity, quality, and turnaround time expectations What You’ll Bring - Ability to work independently and maintain productivity in a fully remote environment - Strong understanding of medical billing, claims follow-up, denial management, and insurance workflows - Knowledge of CPT, ICD-10, EOBs, payer guidelines, and medical billing terminology - Comfortable navigating payer portals, EMR systems, and healthcare billing platforms - Strong analytical and problem-solving skills with attention to detail - Ability to manage multiple claims and deadlines within a fast-paced environment - Clear written and verbal communication skills when working with payers and internal teams - Organized, self-motivated, and accountable work style Education & Experience - High school diploma or equivalent required - 2+ years of experience in medical billing, insurance follow-up, denial resolution, claims management, or healthcare revenue cycle operations required - Prior experience with surgical, specialty practice, outpatient, or procedural billing strongly preferred - Familiarity with Centricity / Athena EMR preferred - Experience reviewing appeals, denials, EOBs, and payer correspondence strongly preferred Schedule & Location - Fully remote position - Standard business hours Monday–Friday - Candidates must have reliable internet access and a distraction-free remote work environment Benefits - Medical, Dental, and Vision Insurance - 401(k) with Company Match - Paid Time Off (PTO) + Paid Company Holidays - Company-Paid Life Insurance - Short-Term Disability Insurance - Employee Assistance Program (EAP) - Career Growth & Development Opportunities Compensation Starting at $20/hour and up to $25/hour based on experience.

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