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EMC Insurance Companies

Keeping insurance human

Claims Enablement Analyst

Claims SpecialistClaims SpecialistFull TimeRemoteMid LevelTeam 1,001-5,000Since 1911H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$66.3K - $91.6K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishGuidewire

Job Description

Claims Enablement Analyst

EMC Insurance Companies

• Support Claims teams by resolving complex system and process issues • Identify root causes and deliver timely solutions that improve daily operations • Collaborate with the Help Desk, IT, and business partners to enhance workflows • Contribute to system improvements and support testing and training efforts • Drive greater efficiency, reduce disruptions, and empower users to work more effectively and independently • Serve as subject matter expert for the Claims Help Desk on complex claims systems, administration, and technical issues • Triage and resolve escalated issues using diagnostics and root cause analysis • Deliver timely, accurate resolutions and recommend appropriate workarounds when needed • Partner with Help Desk and IT teams to support issue resolution and system improvements • Develop and maintain training materials, job aids, and procedural documentation • Collaborate with Claims Training to create resources and deliver user training • Act as liaison between Claims and IT to clarify business needs, outcomes, and impacts • Manage intake, escalation, and documentation in alignment with established standards and SOPs • Analyze and prioritize defects, bugs, and enhancement requests requiring long-term fixes • Ensure escalated issues are well-scoped, documented, validated, and tracked • Support system testing, enhancements, and identify improvement opportunities • Coordinate operational readiness activities like communications and adoption tracking • Partner with stakeholders to support non-technical project work and improve workflows/system usability

Job Requirements

  • Bachelor’s degree in insurance, business, or related field, or equivalent relevant experience
  • Two experience in Claims operations, claims systems support, help desk, process improvement, or project management or relevant experience
  • Prior Claims systems experience
  • Guidewire Claim Center experience preferred
  • Prior project management experience with JIRA preferred
  • Strong knowledge of property and casualty insurance and terminology
  • Strong knowledge of computers and claims systems
  • Strong knowledge of agile methodology
  • Good understanding of application software
  • Ability to work on multiple projects simultaneously
  • Strong interpersonal skills and conflict resolution abilities
  • Ability to distill and communicate complex issues for technical and non-technical audiences
  • Excellent customer service skills
  • Strong verbal and written communication skills, including documentation and presentation skills
  • Strong analytical, problem solving and organization skills

Benefits

  • Outstanding benefits with life, medical, dental, vision and prescription drug coverage
  • Competitive paid time off plan and a full day of volunteer time off annually
  • Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards
  • Professional development and growth opportunities, including tuition reimbursement
  • Wellness initiatives to improve team member well-being and reduce health insurance costs
  • Flexibility to dress for your day and opportunities for alternative work arrangements

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