• Own the technical direction for pricing ML. Define what to build and how. Set the roadmap for the pricing engine as a core piece of tem's IP — and be accountable for its performance. • Formulate and solve the pricing problem properly. The mathematical foundation doesn't fully exist yet. Your first job is to define it: a dynamic, real-time system that simultaneously optimises for signing probability, portfolio balance, and margin. Choose the right approach — stochastic programming, reinforcement learning, classical ML, or a hybrid — based on the problem, not familiarity. • Build and ship models end-to-end. Own the modelling and data layer. Write production-grade Python. Architect models with deployment in mind and carry them through to production — you can execute without being blocked by engineering dependencies. • Solve imbalance problems. Develop probabilistic models to optimise risk management and short-term balancing decisions in a highly dynamic environment. • Be the voice of pricing ML across the business. Commercial, product, and engineering teams depend on this engine. They need to understand what it's doing and why. You make that happen — clearly, without losing precision.

• Lead and define statistical analyses to identify cost, utilization, and performance drivers across populations, markets, and payer arrangements. • Partner with data, actuarial, and analytics teams to validate healthcare claims data structures, ensure data is accurately represented in enterprise datasets, and resolve discrepancies affecting downstream reporting and analysis. • Apply economic insights to strengthen impact modeling and quantify the financial and operational implications of clinical and business initiatives. • Develop experimental designs for new program initiatives to ensure programs are set up for impact analysis in advance • Translate complex claims, reimbursement, and utilization data into clear, actionable recommendations for cross-functional stakeholders and senior leadership. • Identify trends, anomalies, and emerging opportunities within claims and performance data, and communicate their implications for value-based care strategy.

• Lead solution design, demos, and POVs with prospects and customers to secure technical wins • Develop repeatable GTM plays for your 1-2 industry verticals, including personas, discovery questions, competitive positioning, and value propositions • Partner with Product and Marketing to translate technical capabilities into business outcomes and industry-specific points of view • Equip Sales, Solutions, and Customer Success with tools, playbooks, training for high-impact conversations • Participate in executive meetings and key pursuits to validate solution fit and shape deal strategy • Speak at industry events and customer forums as a thought leader

• Own the end-to-end success and growth of a portfolio of Elation's largest, most strategic accounts, including gross revenue retention, net revenue retention, and expansion ARR • Develop and execute account plans that reflect each customer's business goals, organizational dynamics, and clinical priorities • Proactively identify and manage retention risks, escalating cross-functionally and setting clear expectations externally • Build and maintain trusted relationships with C-suite and senior decision-makers across your accounts, including CMOs, CEOs, COOs, and clinical leaders • Serve as a strategic advisor and thought partner, helping customers think through how Elation supports their long-term care delivery and business goals • Lead executive business reviews that drive alignment, demonstrate value, and open doors to expansion • Identify, develop, and close upsell and cross-sell opportunities in partnership with Sales • Translate customer challenges and workflows into compelling business cases for expanded Elation adoption • Bring a commercial mindset to every customer interaction, always thinking about how to deepen the partnership and grow the relationship • Act as the voice of your customers internally, advocating for their needs with Product, Engineering, and Operations, and ensuring feedback shapes Elation's roadmap • Partner with Sales, Marketing, and Service teams to ensure seamless, cohesive experiences across the customer lifecycle • Contribute to the development of frameworks and playbooks that raise the bar for how Elation engages with enterprise customers • Own your book of business metrics: health scores, usage trends, risk signals, and expansion pipeline • Regularly communicate account status, risks, and opportunities to senior leadership with clarity and commercial context • Maintain rigorous account documentation to ensure continuity and institutional knowledge